رتبه بندی شعب بانک کشاورزی تبریز بر اساس بهره وری نیروی انسانی و بررسی تأثیر آن بر عملکرد شعبه
محورهای موضوعی : مدیریت بازرگانیرحیمه رنجبری 1 , مجید باقرزاده 2
1 - دانش آموخته کارشناسی ارشد مهندسی صنایع- مدیریت سیستم و بهره وری
2 - عضو هیأت علمی ،گروه مدیریت ، واحد تبریز ، دانشگاه آزاد اسلامی ، تبریز، ایران
کلید واژه: عملکرد, تاپسیس فازی, بهره وری نیروی انسانی,
چکیده مقاله :
در این تحقیق به بررسی و رتبه بندی شعب بانک کشاورزی تبریز، بر اساس بهره وری نیروی انسانی وتاثیرآن برعملکرد همان شعب، با استفاده از تاپسیس فازی و همین طور رتبه بندی آنها از نظر عملکرد با کاربرد روش تاپسیس کلاسیک پرداخته شده است. جامعه مورد بررسی، کارکنان شعب بانک کشاورزی تبریز می باشد، که تعداد 124 نفر به عنوان نمونه تصادفی، انتخاب و پرسشنامه استاندارد هرسی که هفت شاخص: توانایی، وضوح، حمایت سازمانی، انگیزه، ارزیابی، اعتبار و محیط را می سنجد، بین آنها توزیع گردید. برای سنجش عملکرد شعب نیز از پایگاه داده خود بانک در پایان سال 90 که در آن سه شاخص: تجهیز منابع، وصول مطالبات و تسهیلات اعطایی مدنظر بود، استفاده شد. نتایج به دست آمده با استفاده از نرم افزار Excel تجزیه و تحلیل و ضریب همبستگی اسپیرمن 93/0= r حاکی از آن است که بین رتبه های شعب نمونه، بر اساس هر دو مبنای عملکرد و بهره وری نیروی انسانی، رابطه مستقیم وجود داشته و افزایش یکی، موجب افزایش دیگری می گردد.
In this research, we have tried to rank Tabriz Keshavarzi Bank branches on the basis of human resource productivity by using fuzzy TOPSIS. We have also examined the effect of human resource productivity on the performance of the branches. The research population includes the personnel of Tabriz Keshavarzi Bank, from among whom 124 people were selected as the research sample by using random sampling technique. Then, Herseys questionnaire, which measures seven criteria-Ability, Clarity, Organizational support, Incentive, Evaluation, Validity, and Environment, was distributed among the participants. In order to measure the performance of the bank branches, we made use of the bank data base at the end of the year 2011, focusing on the three criteria, equipping the resources, recovering demands, and granting facilities. The data were analyzed through the use of Excel 2007 software, and the Spearman correlation correlation coefficient was equal to 0.93, which indicates that there is a direct relationship between human resource productivity and performance in the sample branches and that the increase in one of the variables will cause the increase in the other.
Aghazadeh, H. (2009). Marketing Position in the Strategic Plan of the Bank. Internal Tejarat Bank Monthly, 151, (In Persian).
Allameh, S. M., Momeni, Z., Shokrchizadeh, Z., & Karimzadeh, M. (2010). Evaluation of the Role of Information and Communication Technology on the Employee Productivity of Isfahan Foulad Mobaraceh Complex. Research project. Isfahan: Isfahan University, (In Persian).
Asgharpour, J. (2012). Multidimensional Decisions, Tehran: Tehran University Publishing, (In Persian).
Aspin,liam(2004),social capital and productivity,Teaching and learning Research programe,pg1-34
Azar, A., & Momeni, M. (2012). Statistics and its Application in Management, Tehran: Samt Publication, (In Persian).
C.T., Chen(2000), Extension of the TOPSIS for group decision making under fuzzy environment, Fuzzy Sets and Systems, 114, pp.1-9.
Datta, D.K. &Rajagopalan, N.(1998), "Industry Structure and CEO Characteristics:An Empirical Study of Succession Events", Strategic Management Journal, Vol.19, pp.833-852.
Deputy Director of Economic Planning and Economic Review of the Ministry of Commerce, (In Persian).
F. Chen & N. Kumar (2007), Global supplier development considering risk factors using fuzzy extended AHP-based approach, Omega, 35(4), pp. 417-431.
Golpayegani, M., & Pirozfar, Sh. (2010). Human Resources Management. Electronic Books, (In Persian).
Imanzadeh, S., & Electricity, A. (2009). Ranking and Assessment of Bank Performance Using Principal Components Analysis, Researcher. Management Quarterly, 14, (In Persian).
Fernando Garcia, Francisco Guijarro, Ismael Moya(2010), “Ranking Spanish savings banks: A multicriteria approach”
L.A. Zadeh (1965), Fuzzy sets, information and Control, 8, pp. 338-353.
Jan Ali Nejad, M. (2001). Investigating the Factors Affecting the Manpower Productivity of Staff at Tarbiat Modares University. Master Thesis, Tehran: Tarbiat Modares University, (In Persian).
Khaki, Gh. (2009). Productivity Management. Tehran: Azad University Scientific Center, (In Persian).
Khanjani, I. (2011). Evaluation of Private Banking Performance with Fuzzy Multi-criteria Decision Making Approach Based on Balanced Scorecard. Master Thesis, Alghadir Non-Governmental Institution, (In Persian).
Mahboubi, J. (2003). Increasing Productivity in Services, Fourth Conference on Quality and Productivity in the Electricity Industry.
Mohammadi, R. (2000). The Effective Use of Human Resources. Guidance Paper on Educational Monthly, 110, (In Persian).
Mir Sepasy, N. (2004). Strategic Human Resource Management and Work Relationships with an Attitude to the Globalization Process, Tehran: Mir Publishers, (In Persian).
Minaiefard, M. (2008). Staff Motivation, Human Resources Management. Engineering Knowledge of Industries, (In Persian).
Mirzaei, B. (2012). Investigating the Factors Affecting on the Productivity of Human Resources in the Organization of Industry. Available on: www.SYSTEM.parsiblog.com, (In Persian).
Mohamed M. Mustafa; (2007), modeling the efficiency of top Arab Bank: A DEA- neural network approach, Expert Systems with Applications 36 (2009) 309-320.
Robbins, S. P. (2011). Organization Theory. Translate by: M. Alwan & H. Danaeefard, Tehran: Saffar Publishing, (In Persian).
Robbins, S. P. (2004). Basis of Organizational Behavior. Translate by: A. Parsaeian & S. M. Arabi, Tehran: Office of Cultural Studies, (In Persian).
Raman Manandhar, John C.S. Tang.(2002), The Evaluation of bank branch performance using data envelopment analysis, A framework school of Management, Asian Institute of Technology, PO Box 4, klong, Pathumthani 1220, Thailand
Rue, L., &Byars, L., (2005), Management: Skill and application (11th Ed.). Homewood. IL: McGraw-Hill.
Saadat, E. (2012). Human Resources Management. Tehran: Samt Publishing, (In Persian).
Salami, H. A., & Talachi Langroudi, H. (2002). Measuring Productivity in Banking Units, Case Study of Agricultural Bank. Journal of Agricultural Economics and Development, 13815, (In Persian).
Schaffnit, Claire, Dan Rosen, and Joseph C. Paradi (1997),"Best Practice Analysis of Bank Branches: An application of DEA in a large Canadian Bank." European journal of Operational Research, Vol. 98, No. 2 (April), pp. 269-89
Soekiman, A. & Pribadi, K.S. & Soemardi, B.W. & Wirahadikusumah, R.D. (2011), "Factors Relating to Labor Productivity Affecting the Project Schedule Performance in Indonesia", Procedia Engineering, 14, pp. 865-873.
Y.-M. Wang, T.M.S. Elhag (2006), "Fuzzy TOPSIS method based on alpha level sets withan application to bridge risk assessment"/ Expert Systems with Applications 31 , pp.309–319
Taheri, Sh. (2012). Productivity and Analysis in Organizations. Tehran: Hastan Publishing, (In Persian).
Thomas, B. and Baron, J.(1994), Evaluating Knowledge Worker Productivity:Literature Reviw, USACERL Interim Report FF-94/27,USACERL, champaign, IL.
_||_
Aghazadeh, H. (2009). Marketing Position in the Strategic Plan of the Bank. Internal Tejarat Bank Monthly, 151, (In Persian).
Allameh, S. M., Momeni, Z., Shokrchizadeh, Z., & Karimzadeh, M. (2010). Evaluation of the Role of Information and Communication Technology on the Employee Productivity of Isfahan Foulad Mobaraceh Complex. Research project. Isfahan: Isfahan University, (In Persian).
Asgharpour, J. (2012). Multidimensional Decisions, Tehran: Tehran University Publishing, (In Persian).
Aspin,liam(2004),social capital and productivity,Teaching and learning Research programe,pg1-34
Azar, A., & Momeni, M. (2012). Statistics and its Application in Management, Tehran: Samt Publication, (In Persian).
C.T., Chen(2000), Extension of the TOPSIS for group decision making under fuzzy environment, Fuzzy Sets and Systems, 114, pp.1-9.
Datta, D.K. &Rajagopalan, N.(1998), "Industry Structure and CEO Characteristics:An Empirical Study of Succession Events", Strategic Management Journal, Vol.19, pp.833-852.
Deputy Director of Economic Planning and Economic Review of the Ministry of Commerce, (In Persian).
F. Chen & N. Kumar (2007), Global supplier development considering risk factors using fuzzy extended AHP-based approach, Omega, 35(4), pp. 417-431.
Golpayegani, M., & Pirozfar, Sh. (2010). Human Resources Management. Electronic Books, (In Persian).
Imanzadeh, S., & Electricity, A. (2009). Ranking and Assessment of Bank Performance Using Principal Components Analysis, Researcher. Management Quarterly, 14, (In Persian).
Fernando Garcia, Francisco Guijarro, Ismael Moya(2010), “Ranking Spanish savings banks: A multicriteria approach”
L.A. Zadeh (1965), Fuzzy sets, information and Control, 8, pp. 338-353.
Jan Ali Nejad, M. (2001). Investigating the Factors Affecting the Manpower Productivity of Staff at Tarbiat Modares University. Master Thesis, Tehran: Tarbiat Modares University, (In Persian).
Khaki, Gh. (2009). Productivity Management. Tehran: Azad University Scientific Center, (In Persian).
Khanjani, I. (2011). Evaluation of Private Banking Performance with Fuzzy Multi-criteria Decision Making Approach Based on Balanced Scorecard. Master Thesis, Alghadir Non-Governmental Institution, (In Persian).
Mahboubi, J. (2003). Increasing Productivity in Services, Fourth Conference on Quality and Productivity in the Electricity Industry.
Mohammadi, R. (2000). The Effective Use of Human Resources. Guidance Paper on Educational Monthly, 110, (In Persian).
Mir Sepasy, N. (2004). Strategic Human Resource Management and Work Relationships with an Attitude to the Globalization Process, Tehran: Mir Publishers, (In Persian).
Minaiefard, M. (2008). Staff Motivation, Human Resources Management. Engineering Knowledge of Industries, (In Persian).
Mirzaei, B. (2012). Investigating the Factors Affecting on the Productivity of Human Resources in the Organization of Industry. Available on: www.SYSTEM.parsiblog.com, (In Persian).
Mohamed M. Mustafa; (2007), modeling the efficiency of top Arab Bank: A DEA- neural network approach, Expert Systems with Applications 36 (2009) 309-320.
Robbins, S. P. (2011). Organization Theory. Translate by: M. Alwan & H. Danaeefard, Tehran: Saffar Publishing, (In Persian).
Robbins, S. P. (2004). Basis of Organizational Behavior. Translate by: A. Parsaeian & S. M. Arabi, Tehran: Office of Cultural Studies, (In Persian).
Raman Manandhar, John C.S. Tang.(2002), The Evaluation of bank branch performance using data envelopment analysis, A framework school of Management, Asian Institute of Technology, PO Box 4, klong, Pathumthani 1220, Thailand
Rue, L., &Byars, L., (2005), Management: Skill and application (11th Ed.). Homewood. IL: McGraw-Hill.
Saadat, E. (2012). Human Resources Management. Tehran: Samt Publishing, (In Persian).
Salami, H. A., & Talachi Langroudi, H. (2002). Measuring Productivity in Banking Units, Case Study of Agricultural Bank. Journal of Agricultural Economics and Development, 13815, (In Persian).
Schaffnit, Claire, Dan Rosen, and Joseph C. Paradi (1997),"Best Practice Analysis of Bank Branches: An application of DEA in a large Canadian Bank." European journal of Operational Research, Vol. 98, No. 2 (April), pp. 269-89
Soekiman, A. & Pribadi, K.S. & Soemardi, B.W. & Wirahadikusumah, R.D. (2011), "Factors Relating to Labor Productivity Affecting the Project Schedule Performance in Indonesia", Procedia Engineering, 14, pp. 865-873.
Y.-M. Wang, T.M.S. Elhag (2006), "Fuzzy TOPSIS method based on alpha level sets withan application to bridge risk assessment"/ Expert Systems with Applications 31 , pp.309–319
Taheri, Sh. (2012). Productivity and Analysis in Organizations. Tehran: Hastan Publishing, (In Persian).
Thomas, B. and Baron, J.(1994), Evaluating Knowledge Worker Productivity:Literature Reviw, USACERL Interim Report FF-94/27,USACERL, champaign, IL.
