بررسی تأثیر ناب بودن بر بهره وری فناوری اطلاعات در صنعت بانکداری ایران
محورهای موضوعی : مدیریت بازرگانیرقیه یونسی 1 , رکسانا فکری 2 , مرضیه بابائیان پور 3
1 - دانشجوی کارشناسی ارشد صنایع،دانشگاه پیام نور
2 - استادیار رشته مهندسی صنایع، دانشگاه پیام نور
3 - استادیار رشته مهندسی صنایع، دانشگاه پیام نور
کلید واژه: بهره وری, فناوری اطلاعات, صنعت بانکداری, ضایعات, فلسفه ناب,
چکیده مقاله :
فناوری اطلاعات سازمانها اغلب به دلیل عدم شناخت صحیح و به هنگام مشکلات، و عدم اقدام به موقع برای رفع آنها، دارای معوقه هایی هستند که به کاهش کیفیت تصمیم گیری و در نتیجه عدم بهره وری بهینه از منابع منجر می شود. از طرف دیگر فلسفه ناب نگرشی سودمند است که در آن تلاش می شود اتلاف به حداقل برسد و حداکثر بهره وری از تسهیلات، منابع انسانی و سرمایه به دست آید. تئوری ناب هنگامی که برای اطلاعات، سیستم های اطلاعاتی و فناوری اطلاعات سازمان به کار رود، بهره وری سازمان را با حذف ضایعات در مدیریت فناوری اطلاعات، ارتقا می بخشد. هدف از انجام تحقیق حاضر بررسی تأثیر ناب بودن بر بهره وری فناوری اطلاعات در حوزه بانکداری است. که از لحاظ روش، توصیفی و پیمایشی و با هدف کاربردی انجام می پذیرد. جامعه آماری این تحقیق شامل کارشناسان بخش فناوری اطلاعاتِ صنعت بانکداری سراسر کشوراست، که از جامعه ای متشکل از260 نفر با استفاده از روش کرجسی و مورگان، نمونه ای 156 نفره برای پاسخ گویی به پرسشنامه های مطرح شده انتخاب گردیده است. پس از تحلیل اطلاعات با روش تحلیل عاملی تأییدی و ارائه نتایج، میزان تأثیر عوامل مؤثر بر ناب سازی در روند ارتقای اجزای فناوری اطلاعات مثبت و مؤثر ارزیابی شد و در این میان طراحی مناسب فرایندهای اطلاعاتی به عنوان مهمترین عامل مؤثر بر ناب بودن فناوری اطلاعات شناخته شد.
The information technology often have delays since they have been established in the organizations, and reduce the prioritization and decision making methods, also it is a barrier to the best benefits of productivity in this domain. On the other hand, the lean philosophy is a useful attitude to minimize the loss and maximize the productivity of facilities, human resources and investment. Using the lean theory in information technology systems, the wastage will be deceased and productivity will be promoted. This study investigated the role of the effective factors in being lean on IT productivity in banking domain. The research method was descriptive-survey. The statistical population included the experts in banking domain in Iranian banking industry which included 260 people, out of which 156 people were chosen as the sample size, using Morgan’s table. Using confirmatory factor analysis, the results showed that the factors had a positive effect on promoting the trend of being lean. The most effective factors were the proper designing of information processes of IT.
- Abdul Wahab, A. Mukhtara, M. Sulaiman, R.”A Conceptual Model of Lean Manufacturing Dimensions”, Procedia Technology 11, 2013, 1292–1298.
- Ali Ahmadi, A. & Shams Iraqi, SH., “IT and its applications”, (1nd ed).Tehran: Tolid-e-e Danesh, 2003. (In Persian).
- Babaloian, M., “Relative assessment of IT investment on the efficiency of Bank Mellat”, Master Thesis, Economic Sciences, Tehran University. Retrieved from http://opac.nlai.ir/opac-prod/bibliographic/2349008, 2009. (In Persian).
- Bell, S. c, Michael A. O., “Lean IT Enabling and Sustaining Your Lean Transformation” Publisher Productivity Press, 2010
- Ebrahimi, A. & Zamani, A., “IT risk framework Part II: Principles of risk assessment”, Accountant. 256, Pages 20-23,http:// www.noormags.ir/view/fa/articlepage/1047909,2013.(In Persian).
- Farnia, F., “Impcts of Internet Technology (IT) on E-banking systems in Iran”, Master Thesis, Master of Business Administration (MBA), Payame Noor University of Semnan, Retrieved from http://opac.nlai.ir/opac-prod/bibliographic/ 2109430, 2009. (In Persian).
- Faryabi, M. Tajvidi, M. ,”Investigating the effect of investment in information technology (IT) on organization productivity”, Journal of Information Sciences & Technology, No 27 , Issue 1, 2012, Pages 340-352. (In Persian).
- Ghorbanzadeh, V., Nangyr, T., Rodsaz, H. ,”Meta-analysis of factors affecting the adoption of information technology in Iran”, Human Sciences Modares (Management Research in Iran), No 2, 2013, Pages 177-196. (In Persian).
- Giorian, H.,”Investigating the obstacles to the realization of development in the information society”, Media Studies, No 13, 2011, Pages 183-192. (In Persian).
- Haghighi, M., Divandari, A., Keimasi M., “The Impact Of 3D E-Readiness on E-Banking Development In Iran: A Fuzzy AHP Analysis”, Science Direct Original Research Article, 2010
- Hick, M.,”Lean information management: Understanding and eliminating waste”, International Journal of Information Management, No 27, 2007, Pages 233–249
- Jafar nezhad chaghoushi, Ahmad. , “Management of modern technology”, (2nded), Tehran: University of Tehran Press, 2009. (In Persian).
- Kalantari, M., “The study of situation fundamental principles of lean manufacturing in Iran Khodro”, Master Thesis, School of Management, Tehran University, 2003. (In Persian).
- Mehdi Pour, A., “Examining the barriers to the implementation of the Enterprise Resource Planning (ERP) in commercial companies (export) in Mazandaran province”, Master Thesis Executive Management (MBA). Payam Noor University of Sari. Retrieved from. http://opac.nlai.ir/opac-prod/bibliographic/ 1746583.2008. (In Persian).
- Mirzadeh, M.,”Statistical analysis with spss software”, (1nded), Tehran, Tayma, 2009. (In Persian).
- Naamakin, A., & Masoudi, A., “Modeling the factors of reducing waste from the perspective of waste management”, Paper of third international conference on management. IRIMC03_122, 2005. (In Persian).
- Ohno, T., “Muda 7 Wastes of Lean The 7 Deadly Wastes (muda) “Retrieved from http://www.systems2win.com/LK/lean/7wastes. htm, 1990.
- Riezebos, J., Klingenberg, W., Hicks, C.,”Lean Production and information technology: Connection or contradiction?” Computers in Industry, No 60, Issue 4, May 2009, Pages 237-247 .
- Salman khaksar, Z. ,”Measuring the effectiveness of the use of information technology in the development of knowledge management of insurance companies”, Master Thesis, Information Technology Management, Faculty of Engineering, Payame Noor University of Tehran, Retrieved from http:// opac.nlai.ir/opac-prod/bibliographic/2621807, 2010. (In Persian).
- Sarmad, Z., Bazargan, A., Hejazi, E., ”Research Methods in the Behavioural Sciences” (25nded). Tehran: Agah, 2013. (In Persian).
- Seyed Hosseini, S.M., Bayat Tork, A.,“lean production factors assessment in non. Continuoes production organizations (a case study on sadid industry group) “, Modarres Human Sciences, No 9 , Number 2 (TOME 39), 2005, Pages 59-86. (In Persian).
- Shahin, A., “Manufacturing and waste management: modeling success factors”, Iranian Journal of Engineering Education, No 6, Issue 23, 2004, Pages 63-7. (In Persian).
- Staats, B., Brunner, J., Upton, D.,”Lean principles, learning, and knowledge work: Evidence from a software services provider”, Journal of Operations Management, 2011, Pages 376–390.
- Tavakoli, A., Rahimnia, F., Moghadasian, M.,”Leagility in service organizations: a comparative approach”, Sharif Journal of Industrial Engineering & Management. No 29, Issue 1, 2013, Pages 13-21. (In Persian).
- Vlachos, I. & Bogdanovic, A.,”Lean thinking in the European hotel industry”, Tourism Management, No 36, 2013, Pages 354-363 .
- YazdanTalab, M., “The role of information technology in improving the quality of labor market data”, Monthly Magazine Of Karojamehe, No 115, 2009, Pages 50-57. (In Persian).
- Zareei, B., Saghafy, F., Ghobadi S., Ayat, S., “The impact of e-readiness on the implementation of IT projects in the Tejarat Bank”, Journal of New Economy and Commerce, No 15 & 16, 2008, Pages 99-126. (In Persian).
