بررسی رابطه مهارت های ارتباطی مدیران و تعهد سازمانی کارکنان در شرکت نرم افزاری راهبرد تهران
محورهای موضوعی : مدیریت بازرگانی
کمال الدین رحمانی
1
(
استادیار گروه مدیریت،واحد تبریز، دانشکاه آزاد اسلامی، تبریز،ایران
)
کلید واژه: تعهد سازمانی, مهارتهای مدیران, مهارتهای کلامی, مهارتهای شنودی, مهارتهای بازخور,
چکیده مقاله :
این تحقیق با هدف بررسی رابطه مهارتهای مدیران (مهارت کلامی، مهارت شنود موثر، مهارت بازخور) وتعهد سازمانی کارکنان شرکت نرم‌افزاری راهبرد تهران انجام داده شده است. بدین منظور ضمن مرور نظریه‌های موجود در مورد ارتباطات سازمانی و ویژگیهای ارتباطات موثر و تعهد سازمانی؛ به بررسی رابطه مهارتهای ارتباطی مدیران و تعهد سازمانی کارکنان در سازمان مورد مطالعه پرداخته شده است. روش تحقیق پژوهش حاضر از نوع همبستگی است. جامعه آماری تحقیق کلیه کارکنان شرکت نرم‌افزاری راهبرد تهران به تعداد 46 مدیر و 450 کارمند می‌باشد. نمونه‌گیری به روش تصادفی ساده صورت پذیرفته و تعداد آن 300 نفر بوده است. جمع آوری اطلاعات به روش پرسشنامه‌ای و مصاحبه بوده و برای تعیین پایایی آن از آلفای کروبناخ استفاده شده که دارای پایایی 78/0 بوده است. براساس تحلیل خروجی‌های پرسشنامه و مصاحبه مشخص شد که: بین مهارتهای ارتباطی مدیران و تعهد سازمانی آنها رابطه مستقیم وجود دارد.
This study tries to investigate the relationship between the managers skills i.e. verbal, effective hearing, feedback skill and employees organizational commitment in Tehran rahboard Software Company. To do so the study, in addition to reviewing the available theories about the organizational communication, commitment and the characteristics of effective communication, has investigated the effect of managers’ communicational skill in the organization. The research methodology was descriptive survey. The statistical population was all the employees in Tehran rahboard software which included 46 manager and 450 employee.Throught simple random sampling the statistical sample was 300 people. By the use of questionnaire and interview the data was collected and the reliability of %75 was obtained using cronbach alpha. The results showed that there is a significant relationship between manager’s communicational skills and their organizational commitment.
Alikhani, H. (1995). Investigating the Effect of Organizational Communications on the Human Resource Productivity in the Automotive Industry. Master Thesis, Tehran: Allameh Tabatabaie University, (In Persian).
Alwani, M. (2000). Public Management. Tehran: Ney Publication, (In Persian).
Berko, R. M., & Dalin, R. (1999). Communication Management. Translated by: S. M., Arabi, Tehran: Office of Commercial Research, (In Persian).
Devito, A. (1980). The Interpesnsonal communication book. New York: Harper & Row Publishens.
Doayi, H. (1994). Providing Appropriate Organizational Communication Model. Journal of Management Knowledge, 25, (In Persian).
Farhangi, A. A. (2002). Organizational Communication. Rasa Tehran: Publication, (In Persian).
Henzaye Zadeh, Z. (2001). Relationships between Organizational Climate and Communication Skills of the Managers of Physical Education Organization. Master's Thesis, Tehran: Tehran University, (In Persian).
Imani Delshad, R. (2006). Investigating the Relationship between Organizational Culture and Organizational Commitment of Employees. Master's Thesis, Tehran: Shahid Beheshti University, (In Persian).
Judy, C. P., & Paul, E. N. (1983). Understanding and Sharing. Brown Company Publisher.
Madani, H., & Zahedi, M. J. (2005). Determining the Priority of Effective Factors on the Employee Organizational Commitment (Case Study of Fajr & Intermediate Long Refining Companies). Iranian Journal of Sociology, 6, (In Persian).
Mountains, H. A., & Shojaifar, H. (2001). The Relationship between Job Satisfaction of Faculty Managers with their Organizational Commitment in Ferdowsi University of Mashhad. Journal of Danesh and Development, 13, (In Persian).
Movahedzadeh, B. (1997). Investigating Factors in Creating Organizational Communication from the Viewpoint of Managers and Employees of the Education Departments of Kohkiluyeh and Boyerahmad province. Master's Thesis, Isfahan: Isfahan University, (In Persian).
Rezaeian, A. (1993). Organizational Behavior Management. Tehran: Samt Publication, (In Persian).
Robbins, S. (1999). Organizational Behavior. Translated by: A., Parsaean, & S. M., Arabi, Tehran: Office of Cultural Research, (In Persian).
Seifi, H. (2006). The Relationship between Quality of Work Life and Organizational Commitment University Hospitals in Sanandaj. Master Thesis, Tehran: Tehran University, (In Persian).
Shukrzadeh, S. (1999). Investigating the Health and Motivational Factors (Herzberg) with Organizational Commitment of Ardabil High School Educational Managers. Master Thesis, Tehran: Shahid Beheshti University, (In Persian).
Stoner, J., & Edward, F. (1996). Management. Translated by: S. M., Arabi, & A., Parsanian, Tehran: Institute of Business Studies and Research, (In Persian).
Yousefi, A. (1995). A Study of Communication Barriers between Teachers and Managers. Master's Thesis, Tehran: Shahid Beheshti University, (In Persian).
_||_
Alikhani, H. (1995). Investigating the Effect of Organizational Communications on the Human Resource Productivity in the Automotive Industry. Master Thesis, Tehran: Allameh Tabatabaie University, (In Persian).
Alwani, M. (2000). Public Management. Tehran: Ney Publication, (In Persian).
Berko, R. M., & Dalin, R. (1999). Communication Management. Translated by: S. M., Arabi, Tehran: Office of Commercial Research, (In Persian).
Devito, A. (1980). The Interpesnsonal communication book. New York: Harper & Row Publishens.
Doayi, H. (1994). Providing Appropriate Organizational Communication Model. Journal of Management Knowledge, 25, (In Persian).
Farhangi, A. A. (2002). Organizational Communication. Rasa Tehran: Publication, (In Persian).
Henzaye Zadeh, Z. (2001). Relationships between Organizational Climate and Communication Skills of the Managers of Physical Education Organization. Master's Thesis, Tehran: Tehran University, (In Persian).
Imani Delshad, R. (2006). Investigating the Relationship between Organizational Culture and Organizational Commitment of Employees. Master's Thesis, Tehran: Shahid Beheshti University, (In Persian).
Judy, C. P., & Paul, E. N. (1983). Understanding and Sharing. Brown Company Publisher.
Madani, H., & Zahedi, M. J. (2005). Determining the Priority of Effective Factors on the Employee Organizational Commitment (Case Study of Fajr & Intermediate Long Refining Companies). Iranian Journal of Sociology, 6, (In Persian).
Mountains, H. A., & Shojaifar, H. (2001). The Relationship between Job Satisfaction of Faculty Managers with their Organizational Commitment in Ferdowsi University of Mashhad. Journal of Danesh and Development, 13, (In Persian).
Movahedzadeh, B. (1997). Investigating Factors in Creating Organizational Communication from the Viewpoint of Managers and Employees of the Education Departments of Kohkiluyeh and Boyerahmad province. Master's Thesis, Isfahan: Isfahan University, (In Persian).
Rezaeian, A. (1993). Organizational Behavior Management. Tehran: Samt Publication, (In Persian).
Robbins, S. (1999). Organizational Behavior. Translated by: A., Parsaean, & S. M., Arabi, Tehran: Office of Cultural Research, (In Persian).
Seifi, H. (2006). The Relationship between Quality of Work Life and Organizational Commitment University Hospitals in Sanandaj. Master Thesis, Tehran: Tehran University, (In Persian).
Shukrzadeh, S. (1999). Investigating the Health and Motivational Factors (Herzberg) with Organizational Commitment of Ardabil High School Educational Managers. Master Thesis, Tehran: Shahid Beheshti University, (In Persian).
Stoner, J., & Edward, F. (1996). Management. Translated by: S. M., Arabi, & A., Parsanian, Tehran: Institute of Business Studies and Research, (In Persian).
Yousefi, A. (1995). A Study of Communication Barriers between Teachers and Managers. Master's Thesis, Tehran: Shahid Beheshti University, (In Persian).
