شناسایی عوامل اصلی موفقیت کاهش تغییرپذیری فرایندها با رویکرد شش سیگما در صنعت لبنیات
محورهای موضوعی : مدیریت صنعتیBehzad Ghasemi 1 , Roghayeh Gharehpoor 2 , Niloofar Kavoli Haghighi 3
1 - PhD in Industrial Management, Department of Management, Faculty of Humanities, Islamic Azad University, Hamedan Branch, Hamedan, Iran.
2 - Master of Industrial Management, Department of Management, Faculty of Humanities, Islamic Azad University, Hamedan Branch, Hamedan, Iran.
3 - Master of Industrial Management, Department of Management, Faculty of Humanities, Islamic Azad University, Hamedan Branch, Hamedan, Iran
کلید واژه: Process Variability, Six sigma, شش سیگما, Critical Success Factors, تغییرپذیری فرآیند, عوامل اصلی موفقیت, صنعت لبنیات, Dairy Industry,
چکیده مقاله :
امروزه تغییرپذیری فرآیندها مهم ترین علت افزایش هزینه و کاهش کارایی و کیفیت محصول است و شرکت ها همواره در جهت رفع آن تلاش می کنند. هدف این تحقیق، شناسایی عوامل اصلی موفقیت کاهش تغییرپذیری فرآیندها با رویکرد شش سیگما در صنعت لبنیات است. جامعه آماری این پژوهش شرکت های لبنیاتی است که مدیران و کارشناسان واحد تولید و کنترل کیفیت این شرکت ها به عنوان واحد تحلیل آماری انتخاب شدند. در ابتدا، مؤلفه های مؤثر بر کاهش تغییرپذیری فرآیندها از طریق بررسی عمیق تحقیقات گذشته تعیین شدند و سپس با استفاده از تکنیک تحلیل عاملی اکتشافی عوامل اصلی موفقیت کاهش تغییرپذیری فرایندها با رویکرد شش سیگما شناسایی شدند. در نهایت، با استفاده از آزمون بارتلت برابری واریانس عوامل اصلی موفقیت شناسایی شده مورد آزمون قرار گرفت. نتایج حاصله نشان داد که هشت عامل اصلی موفقیت کاهش تغییرپذیری فرآیندها با رویکرد شش سیگما در صنعت لبنیاتی شناسایی شدند که عبارتند از: مدیریت تغییرپذیری فرآیندها، ماهیت تیم پروژه، ماهیت پروژه، مشارکت و تعهد مدیریت ارشد، ارتباط با مشتریان و تأمین کنندگان، تغییر فرهنگی، یادگیری کارکنان، مدیریت داده ها و اطلاعات. هم چنین نتایج تحقیق نشان داد که تأثیر هریک از عوامل اصلی موفقیت بر کاهش تغییرپذیری فرآیندها متفاوت است. نتیجه این تحقیق می تواند توسط تصمیم گیرندگان و مدیران شرکت های تولیدی به منظور بهبود فرآیندها و ارتقای بهره وری مورد استفاده قرار گیرد.
چکیده انگلیسی:
Nowadays, the variability of processes is the most important reason for increasing costs and reducing efficiency and product quality, and companies are always trying to remove it. The purpose of this research is to identify Critical Success Factors (CSFs) of reducing the variability of processes with Six Sigma approach in the dairy industry. The statistical population of this research is dairy companies that managers and experts of production and quality control units of these companies as the statistical analysis unit were selected. Initially, through an in-depth review of past studies, the effective components on reducing the variability of processes were determined and then using exploratory factor analysis technique, the CSFs of reducing the variability of processes with Six Sigma approach were identified. Finally, using Bartlett's test, equality of variance was tested for the identified CSFs. The obtained results showed that eight CSFs of reducing variability of processes with Six Sigma approach were identified in dairy industry, which include: "Managing variability of processes", "nature of project team", "nature of project", "engagement and commitment of senior management" "communication with Customers and Suppliers," "Cultural Change," "Employee Learning," "Data and Information Management." Also, the research results showed that the effect of each of the CSFs on the reduction of processes variability is different. The result of this research can be used by decision-makers and managers of manufacturing companies to improve processes and productivity.
منابع و مأخذ:
Abdul Halim Lim, s., & Antony, J. (2016). Statistical process control readiness in the food industry: Development of a self-assessment tool. Trends in Food Science & Technology, 58, 133-139.
Aboelmaged, M. G. (2010). Six Sigma quality: a structured review and implications for future research. International Journal of Quality & Reliability Management, 27(3), 268-317.
Ahmad, A., Ahmad, N., & Salman, A. (2005). Critical issues in packaged food business. British Food Journal, 107(10), 760-780.
AliNezhad, A. R., Mohammadpur, Parviz, & Esfandiari, N. (1388). Evaluation and improvement of production processes using Six Sigma methodology. Development of Management Journal, (2), 75-84.
Alsaleh, N. A. (2007). Application of quality tools by the Saudi food industry. The TQM Magazine, 19(2), 55-69.
Anand, G., Ward, P., & Tatikonda, M. (2010). Role of explicit and tacit knowledge in Six Sigma projects: an empirical examination of differential project success. Journal of Operations Management, 28(4), 303-315.
Anbari, F. T., & Kwak, Y. H. (2004). Success factors in managing six sigma projects. Paper presented at the Project Management Institute Research Conference, London.
Anthony, J., & Banuelas, R. (2002). Key ingredients for the effective implementation of Six Sigma program. Measuring Business Excellence, 6(4), 20–27.
Antony , J., de Jesus, A. R., Lepikson, H. A., & Peixoto , A. L. A. (2016). Six Sigma critical success factors in Brazilian industry. International Journal of Quality & Reliability Management, 33(6), 702-723.
Antony, J., & Desai, D. A. (2009). Assessing the status of six sigma implementation in the Indian industry. Management Research News, 32(5), 413-442.
Antony, J., Albliwi, S., Lim, S. A. H., & van der Wiele, T. (2014). Critical failure factors of Lean Six Sigma: a systematic literature review. International Journal of Quality & Reliability Management, 31(9), 1012-1030.
Antony, J., Downey-Ennis, K., Antony, F., & Seow, C. (2007). Can Six Sigma be the ‘cure’ for our ‘ailing’ NHS? Leadership in Health Services, 20(4), 242-253.
Antony, J., Krishan, N., Cullen, D., & Kumar, M. (2012). Lean Six Sigma for higher education institutions (HEIs): challenges, barriers, success factors, tools/techniques. International Journal of Productivity and Performance Management, 61(8), 940-948.
Antony, J., kumar, M., & Madu, C. N. (2005). Six sigma in small- and medium-sized UK manufacturing enterprises: some empirical observations. International Journal of Quality & Reliability Management, 22(8), 860-874.
Arumugam, V., Antony, J., & Douglas. (2012). Observation: a lean tool for improving the effectiveness of Lean Six Sigma. The TQM Journal, 24(3), 257-287.
Atmaca, E., & Girenes, S. S. (2011). Lean Six Sigma methodology and application. Quality & Quantity, 4(47), 2107-2127.
Attarwala, P., Kulkarni, S., & Dwivedi, S. (2011). Application of Lean-Six-Sigma to Improve Quality in Healthcare Industry. International Conference on Modeling, Simulation & Visualization Methods.
Aziz, A. A., Megat Mohd Noor, M. J., Abang Ali, A. A., & Jaafar, M. S. (2005). A Malaysian Outcome Based Engineering Education Model. International Journal of Engineering and Technology, 12(16), 96-111.
Bagheri, S., & Zgrdy, S. (1387). Presented conceptual model of the relationship between key elements of Six Sigma projects and the effects of them on organizational performance. Paper presented at the management sixth international conference.
Bamber, L., & Dale, B. G. (2000). Lean production: a study of application in a traditional manufacturing environment. Production Planning & Control: The Management of Operations, 11(3), 291-293.
Bastani, S., masumei, A. R., Rzmgyr, H., & zary, p. (1388). Examines the impact of various factors on the quality of the surface properties of coatings car using Six Sigma methodology. Journal of Science and Technology, colors, 3, 72-65.
Bohn, R. E. (1994). Measuring and managing technological knowledge. Sloan Management Review, 36(1), 61-73.
Brace, N., Kemp, R., & Snelgar, R. (2009). SPSS for Psychologists: A Guide to Data Analysis using SPSS for Windows. New York: Palgrave Macmillan.
Breyfogle, F. W. (2003). Implementing Six Sigma-Smarter Solutions Using Statistical Methods. New York: John Wiley & Sons.
Breyfogle, F. W., Cupello, J. M., & Meadows, B. (2001). Managing Six Sigma: A practical guide to understanding, assessing, and implementing the strategy that yields bottom-line success. Inc: John Wiley & Sons.
Brun, A. (2011). Critical success factors of Six Sigma implementations in Italian companies. International Journal of Production Economics, 131, 158-164.
Brussee, W. (2004). Statistics for Six Sigma Made Easy: McGraw-Hill.
Burcher, P. G., Lee, G. L., & Waddell, D. (2010). Quality lives on’: quality initiatives and practices in Australia and Britain. The TQM Journal, 22(5), 487-498.
Castanheira, I., Matos, A. S., Coelho, I., Gueifão, S., Mark Roe,M, Calhau, M. A., & Finglas, P. ( 2011). Six Sigma scale as a quality criterion for aggregation of food property measures. Journal of Food Composition and Analysis, 24(8), 1153-1159.
Chakrabarty, A., & Kay, C. T. (2006). The Extent of Six-Sigma Methodologies Usage in Services. Second European Conference on Management of Technology, 10-12.
Chakravorty, & S, S. (2009). Six Sigma programs: an implementation model. International Journal of Production Economics, 119(1), 1-16.
Choo, A., Linderman, K., & Schroeder, R. G. (2007). Method and psychological effects on learning behaviors and knowledge creation in quality improvement teams. Management Science, 53(3), 437-450.
Crosby, S. (2004). Internships: As Close as Your Career-Services Office. ProQuest Education Journals, 351, 39-42.
De Carvalho, M. M., Ho, L., & Pinto, S. H. B. (2014). The Six Sigma program: an empirical study of Brazilian companies. Journal of Manufacturing Technology Management, 25(5).
Desai, D. A., Antony, J., & Patel, M., B. (2012). An assessment of the critical success factors for Six Sigma implementation in Indian industries. International Journal of Productivity and Performance Management, 61(4), 426–444.
Dileep, G., & Rau, S. S. (2009). Applying Six-Sigma In Health Service: A study Of Critical Success Factors, Critical to Quality Characteristics and Key Performance Indicators in Medium Scale Hospitals. International Journal on Information Sciences and Computing, 3(1), 115-132.
Duarte, B., Montgomery, D., Fowler, J., & Konopka, J. (2012). Deploying LSS in a global enterprise – project identification. International Journal of Lean Six Sigma, 3(3), 187-205.
Edmondson, A. C. (1999). Psychological safety and learning behaviour in work teams. Administrative Science Quarterly, 44(2), 350–383.
Grigg, N. P., & Walls, L. (2007). Developing statistical thinking for performance improvement in the food industry. International Journal of Quality & Reliability Management, 24(4).
Gutierrez, O., Zhang, C., Caldwell, D. J., Carey, J. B., Cartwright, A. L., & Bailey, C. A. (2008). Guar meal diets as an alternative approach to inducing molt and improving Salmonella enteritidis resistance in late-phase laying hens. Poult. Science, 87, 536–540.
Henderson, K. M., & Evans, J. R. (2000). Successful implementation of Six Sigma: benchmarking general electric company. Benchmarking: An international Journal, 7(4), 260–281.
Hilton, R., Balla, M., & Sohal, A. (2008). Factors critical to the success of a Six-Sigma quality program in an Australian hospital.
Hines, P., Francis, M., & Found, P. (2006). Towards lean product lifecycle management: a framework for new product development. Journal of Manufacturing Technology Management, 17(7), 866-887.
Ho, Y. C., Chang, O. C., & Wang, W. B. (2008). An empirical study of key success factors for Six Sigma Green Belt projects at an Asian MRO company. Journal of Air Transport Management, 14(5), 263-269.
Hoerl, R. W. (2001). Six Sigma black belts: what do they need to know? Journal of Quality Technology, 33(4), 391–406.
Jiju, A., & Banuelas, R. (2002). Key ingredients for the effective implementation of Six Sigma program.
Keller, P. A. (2001). Six Sigma Deployment: A Guide for Implementing Six Sigma in Your Organization. Tucson, Quality Publishing.
Kornfeld, B., & Kara, S. (2013). Selection of Lean and Six Sigma projects in industry. International Journal of Lean Six Sigma, 4(1), 4-16.
Kumar, U. D., Nowicki, D., Ramirez-Marquez, J. E., & Verma, D. (2008). On the optimal selection of process alternatives in a Six Sigma implementation. International Journal of Production Economics, 111(2), 456–467.
Kumar, U. D., Saranga, H., Ramirez-Marquez, J. E., & Nowicki, D. (2007). Six Sigma project selection using data envelopment analysis. The TQM Magazine, 19(5), 419-441.
Kwak, Y. H., & Anbari, F. T. (2006). Benefits, obstacles, and future of Six Sigma approach. Technovation 26, 708–715.
Lee‐Mortimer, L. (2006). Six Sigma: a vital improvement approach when applied to the right problems, in the right environment. Assembly Automation, 26(1).
Lui, G., & Shum, C. (2010). Outcome-Based Education and Student Learning in Managerial Accounting in Hong Kong. Journal of Case Studies in Accreditation and Assessment, Proceedings of The ASBBS Annual Conference: Las Vegas, 2.
Malan, S. P. T. (2000). The ‘new paradigm’ of Outcomes-Based Education in Perspective. Journal of Family Ecology and Consumer Sciences, 28(24), 358-379.
Martens, S. L. (2001). Operationally deploying Six Sigma. Annual Quality Congress, 55, 751–755.
Marzagão, D. S. L., & Carvalho, M. M. (2016). Critical success factors for Six Sigma projects. International Journal of Project Management, 34(8), 1505-1518.
Mills, J. E., & Treagust, D. F. (2003). Engineering Education – Is Problem Based or Project Based Learning the Answer? Australasian Journal of Engineering Education, 8.
Nabhani, F., & Shokri, A. (2009). Reducing the delivery lead time in a food distribution SME through the implementation of six sigma methodology. Journal of Manufacturing Technology Management, 20(7), 957-974.
Nadler, J., Thompson, L., & Van Boven, L. (2003). Learning negotiation skills: four models of knowledge creation and transfer. Management Science, 49(4), 529–540.
Pedersen, E. R. G., & Huniche, M. (2011). Determinants of lean success and failure in the Danish public sector: a negotiated order perspective. International Journal of Public Sector Management, 24(5), 403-420.
Percin, S., & Kahraman, C. (2010). An integrated fuzzy multi-criteria decision-making approach for Six Sigma project. International Journal of Computational Intelligence Systems, 3(5), 610-621.
Psomas, E. (2016). The underlying factorial structure and significance of the Six Sigma difficulties and critical success factors: The Greek case. The TQM Journal, 28(4).
Psomas, E. L., & Fotopoulos, C. V. (2010). Total quality management practices and results in food companies. International Journal of Productivity and Performance Management, 59(7).
Reosekar, R., & Pohekar, S. D. (2014). Six Sigma methodology: a structured review. International Journal of Lean Six Sigma, 5(4), 392-422.
Routroy, S., & Pradhan, S. K. (2013). Evaluating the critical success factors of supplier development: a case study. Benchmarking: An international Journal, 20(3).
Sarin, S., & McDermott, C. (2003). The effect of team leader characteristics on learning, knowledge application, and performance of cross-functional new product development team. Decision Sciences, 34(4), 707–739.
Sharma, s., & Chetiya, A. R. (2012). An analysis of critical success factors for Six Sigma implementation. Asian Journal on Quality, 13(3), 294–308.
Shokri, A., Oglethorpe, D., & Nabhani.F. (2014). Evaluating Six Sigma methodology to improve logistical measures of food distribution SMEs. Journal of Manufacturing Technology Management, 25(7), 116-138.
Smith, D., Blakeslee, J., & Koonec, R. (2002). Strategic Six Sigma: Best Practices from the Executive Suite. New York: Wiley.
Snee, R. D. (2010). Lean Six Sigma – getting better all the time. International Journal of Lean Six Sigma, 1(1), 9-29.
Sreedharan, V. R., & Raju, R. (2016). A systematic literature review of Lean Six Sigma in different industries. International Journal of Lean Six Sigma, 7(4).
Taner, M. T. (2013). Critical Success Factors for Six Sigma Implementation in Large-scale Turkish Construction Companies. International Review of Management and Marketing, 3(4), 212-225.
Taner, M. T., Sezen, B., & Antony, J. (2007). An overview of six sigma applications in healthcare industry. International Journal of Health Care Quality Assurance, 20(4), 329-340.
Thompson, B. (2004). Exploratory and Confirmatory Factor Analysis: Understanding Concepts and Applications. Washington, DC, US: American Psychological Association.
Tomkins, R. (1997). GE Beats Expected 13% Rise: Financial Times.
Van der Vegt, G. S., & Bunderson, J. S. (2005). Learning and performance in multi- disciplinary teams: the importance of collective team identification. Academy of Management Journal, 48(3), 532–547.
Wong, S. (2004). Distal and local group learning: performance trade-offs and tensions. Organization Science, 15(6), 645–656.
Yusr, M. M., Othman, A. R., Mokhtar, M., & Sanuri, S. (2011). Six-Sigma and Innovation Performance: A Conceptual Framework Based on The Absorptive Capacity Theory perspective. International Conference on Management, 1.
Zellmer-Bruhn, M., & Gibson, C. (2006). Multinational organizational context:
implication for team learning and performance. Academy of Management Journal, 49(3), 501–518.
Zhang, M., & Niu, Z. (2005). Successful TRIZ Education Experience in University Paper presented at the Proceedings of the 7th Annual Conference of the Altshuller Institute for TRIZ Studies, USA.
Zhang, W., Hill, A. V., & Gilbreath, G. H. (2009). Six-Sigma A Retrospective and Prospective Study. Paper presented at the 20th Annual Conference, Florida U.S.A.
Zientek, L. R. (2008). Exploratory and Confirmatory Factor Analysis: Understanding Concepts and Applications. Structural Equation Modeling: A Multidisciplinary Journal, 15(4), 729-734.
Zimmerman, J. P., & Weiss, J. (2005). Six sigma’s seven deadly sins. Quality 44, 62–66.
Zu, X., Robbins, T. L., & Fredendall, L. D. (2010). Mapping the critical links between organizational culture and TQM/Six Sigma practices. International Journal of Production Economics, 123(1), 86–106.
_||_
Abdul Halim Lim, s., & Antony, J. (2016). Statistical process control readiness in the food industry: Development of a self-assessment tool. Trends in Food Science & Technology, 58, 133-139.
Aboelmaged, M. G. (2010). Six Sigma quality: a structured review and implications for future research. International Journal of Quality & Reliability Management, 27(3), 268-317.
Ahmad, A., Ahmad, N., & Salman, A. (2005). Critical issues in packaged food business. British Food Journal, 107(10), 760-780.
AliNezhad, A. R., Mohammadpur, Parviz, & Esfandiari, N. (1388). Evaluation and improvement of production processes using Six Sigma methodology. Development of Management Journal, (2), 75-84.
Alsaleh, N. A. (2007). Application of quality tools by the Saudi food industry. The TQM Magazine, 19(2), 55-69.
Anand, G., Ward, P., & Tatikonda, M. (2010). Role of explicit and tacit knowledge in Six Sigma projects: an empirical examination of differential project success. Journal of Operations Management, 28(4), 303-315.
Anbari, F. T., & Kwak, Y. H. (2004). Success factors in managing six sigma projects. Paper presented at the Project Management Institute Research Conference, London.
Anthony, J., & Banuelas, R. (2002). Key ingredients for the effective implementation of Six Sigma program. Measuring Business Excellence, 6(4), 20–27.
Antony , J., de Jesus, A. R., Lepikson, H. A., & Peixoto , A. L. A. (2016). Six Sigma critical success factors in Brazilian industry. International Journal of Quality & Reliability Management, 33(6), 702-723.
Antony, J., & Desai, D. A. (2009). Assessing the status of six sigma implementation in the Indian industry. Management Research News, 32(5), 413-442.
Antony, J., Albliwi, S., Lim, S. A. H., & van der Wiele, T. (2014). Critical failure factors of Lean Six Sigma: a systematic literature review. International Journal of Quality & Reliability Management, 31(9), 1012-1030.
Antony, J., Downey-Ennis, K., Antony, F., & Seow, C. (2007). Can Six Sigma be the ‘cure’ for our ‘ailing’ NHS? Leadership in Health Services, 20(4), 242-253.
Antony, J., Krishan, N., Cullen, D., & Kumar, M. (2012). Lean Six Sigma for higher education institutions (HEIs): challenges, barriers, success factors, tools/techniques. International Journal of Productivity and Performance Management, 61(8), 940-948.
Antony, J., kumar, M., & Madu, C. N. (2005). Six sigma in small- and medium-sized UK manufacturing enterprises: some empirical observations. International Journal of Quality & Reliability Management, 22(8), 860-874.
Arumugam, V., Antony, J., & Douglas. (2012). Observation: a lean tool for improving the effectiveness of Lean Six Sigma. The TQM Journal, 24(3), 257-287.
Atmaca, E., & Girenes, S. S. (2011). Lean Six Sigma methodology and application. Quality & Quantity, 4(47), 2107-2127.
Attarwala, P., Kulkarni, S., & Dwivedi, S. (2011). Application of Lean-Six-Sigma to Improve Quality in Healthcare Industry. International Conference on Modeling, Simulation & Visualization Methods.
Aziz, A. A., Megat Mohd Noor, M. J., Abang Ali, A. A., & Jaafar, M. S. (2005). A Malaysian Outcome Based Engineering Education Model. International Journal of Engineering and Technology, 12(16), 96-111.
Bagheri, S., & Zgrdy, S. (1387). Presented conceptual model of the relationship between key elements of Six Sigma projects and the effects of them on organizational performance. Paper presented at the management sixth international conference.
Bamber, L., & Dale, B. G. (2000). Lean production: a study of application in a traditional manufacturing environment. Production Planning & Control: The Management of Operations, 11(3), 291-293.
Bastani, S., masumei, A. R., Rzmgyr, H., & zary, p. (1388). Examines the impact of various factors on the quality of the surface properties of coatings car using Six Sigma methodology. Journal of Science and Technology, colors, 3, 72-65.
Bohn, R. E. (1994). Measuring and managing technological knowledge. Sloan Management Review, 36(1), 61-73.
Brace, N., Kemp, R., & Snelgar, R. (2009). SPSS for Psychologists: A Guide to Data Analysis using SPSS for Windows. New York: Palgrave Macmillan.
Breyfogle, F. W. (2003). Implementing Six Sigma-Smarter Solutions Using Statistical Methods. New York: John Wiley & Sons.
Breyfogle, F. W., Cupello, J. M., & Meadows, B. (2001). Managing Six Sigma: A practical guide to understanding, assessing, and implementing the strategy that yields bottom-line success. Inc: John Wiley & Sons.
Brun, A. (2011). Critical success factors of Six Sigma implementations in Italian companies. International Journal of Production Economics, 131, 158-164.
Brussee, W. (2004). Statistics for Six Sigma Made Easy: McGraw-Hill.
Burcher, P. G., Lee, G. L., & Waddell, D. (2010). Quality lives on’: quality initiatives and practices in Australia and Britain. The TQM Journal, 22(5), 487-498.
Castanheira, I., Matos, A. S., Coelho, I., Gueifão, S., Mark Roe,M, Calhau, M. A., & Finglas, P. ( 2011). Six Sigma scale as a quality criterion for aggregation of food property measures. Journal of Food Composition and Analysis, 24(8), 1153-1159.
Chakrabarty, A., & Kay, C. T. (2006). The Extent of Six-Sigma Methodologies Usage in Services. Second European Conference on Management of Technology, 10-12.
Chakravorty, & S, S. (2009). Six Sigma programs: an implementation model. International Journal of Production Economics, 119(1), 1-16.
Choo, A., Linderman, K., & Schroeder, R. G. (2007). Method and psychological effects on learning behaviors and knowledge creation in quality improvement teams. Management Science, 53(3), 437-450.
Crosby, S. (2004). Internships: As Close as Your Career-Services Office. ProQuest Education Journals, 351, 39-42.
De Carvalho, M. M., Ho, L., & Pinto, S. H. B. (2014). The Six Sigma program: an empirical study of Brazilian companies. Journal of Manufacturing Technology Management, 25(5).
Desai, D. A., Antony, J., & Patel, M., B. (2012). An assessment of the critical success factors for Six Sigma implementation in Indian industries. International Journal of Productivity and Performance Management, 61(4), 426–444.
Dileep, G., & Rau, S. S. (2009). Applying Six-Sigma In Health Service: A study Of Critical Success Factors, Critical to Quality Characteristics and Key Performance Indicators in Medium Scale Hospitals. International Journal on Information Sciences and Computing, 3(1), 115-132.
Duarte, B., Montgomery, D., Fowler, J., & Konopka, J. (2012). Deploying LSS in a global enterprise – project identification. International Journal of Lean Six Sigma, 3(3), 187-205.
Edmondson, A. C. (1999). Psychological safety and learning behaviour in work teams. Administrative Science Quarterly, 44(2), 350–383.
Grigg, N. P., & Walls, L. (2007). Developing statistical thinking for performance improvement in the food industry. International Journal of Quality & Reliability Management, 24(4).
Gutierrez, O., Zhang, C., Caldwell, D. J., Carey, J. B., Cartwright, A. L., & Bailey, C. A. (2008). Guar meal diets as an alternative approach to inducing molt and improving Salmonella enteritidis resistance in late-phase laying hens. Poult. Science, 87, 536–540.
Henderson, K. M., & Evans, J. R. (2000). Successful implementation of Six Sigma: benchmarking general electric company. Benchmarking: An international Journal, 7(4), 260–281.
Hilton, R., Balla, M., & Sohal, A. (2008). Factors critical to the success of a Six-Sigma quality program in an Australian hospital.
Hines, P., Francis, M., & Found, P. (2006). Towards lean product lifecycle management: a framework for new product development. Journal of Manufacturing Technology Management, 17(7), 866-887.
Ho, Y. C., Chang, O. C., & Wang, W. B. (2008). An empirical study of key success factors for Six Sigma Green Belt projects at an Asian MRO company. Journal of Air Transport Management, 14(5), 263-269.
Hoerl, R. W. (2001). Six Sigma black belts: what do they need to know? Journal of Quality Technology, 33(4), 391–406.
Jiju, A., & Banuelas, R. (2002). Key ingredients for the effective implementation of Six Sigma program.
Keller, P. A. (2001). Six Sigma Deployment: A Guide for Implementing Six Sigma in Your Organization. Tucson, Quality Publishing.
Kornfeld, B., & Kara, S. (2013). Selection of Lean and Six Sigma projects in industry. International Journal of Lean Six Sigma, 4(1), 4-16.
Kumar, U. D., Nowicki, D., Ramirez-Marquez, J. E., & Verma, D. (2008). On the optimal selection of process alternatives in a Six Sigma implementation. International Journal of Production Economics, 111(2), 456–467.
Kumar, U. D., Saranga, H., Ramirez-Marquez, J. E., & Nowicki, D. (2007). Six Sigma project selection using data envelopment analysis. The TQM Magazine, 19(5), 419-441.
Kwak, Y. H., & Anbari, F. T. (2006). Benefits, obstacles, and future of Six Sigma approach. Technovation 26, 708–715.
Lee‐Mortimer, L. (2006). Six Sigma: a vital improvement approach when applied to the right problems, in the right environment. Assembly Automation, 26(1).
Lui, G., & Shum, C. (2010). Outcome-Based Education and Student Learning in Managerial Accounting in Hong Kong. Journal of Case Studies in Accreditation and Assessment, Proceedings of The ASBBS Annual Conference: Las Vegas, 2.
Malan, S. P. T. (2000). The ‘new paradigm’ of Outcomes-Based Education in Perspective. Journal of Family Ecology and Consumer Sciences, 28(24), 358-379.
Martens, S. L. (2001). Operationally deploying Six Sigma. Annual Quality Congress, 55, 751–755.
Marzagão, D. S. L., & Carvalho, M. M. (2016). Critical success factors for Six Sigma projects. International Journal of Project Management, 34(8), 1505-1518.
Mills, J. E., & Treagust, D. F. (2003). Engineering Education – Is Problem Based or Project Based Learning the Answer? Australasian Journal of Engineering Education, 8.
Nabhani, F., & Shokri, A. (2009). Reducing the delivery lead time in a food distribution SME through the implementation of six sigma methodology. Journal of Manufacturing Technology Management, 20(7), 957-974.
Nadler, J., Thompson, L., & Van Boven, L. (2003). Learning negotiation skills: four models of knowledge creation and transfer. Management Science, 49(4), 529–540.
Pedersen, E. R. G., & Huniche, M. (2011). Determinants of lean success and failure in the Danish public sector: a negotiated order perspective. International Journal of Public Sector Management, 24(5), 403-420.
Percin, S., & Kahraman, C. (2010). An integrated fuzzy multi-criteria decision-making approach for Six Sigma project. International Journal of Computational Intelligence Systems, 3(5), 610-621.
Psomas, E. (2016). The underlying factorial structure and significance of the Six Sigma difficulties and critical success factors: The Greek case. The TQM Journal, 28(4).
Psomas, E. L., & Fotopoulos, C. V. (2010). Total quality management practices and results in food companies. International Journal of Productivity and Performance Management, 59(7).
Reosekar, R., & Pohekar, S. D. (2014). Six Sigma methodology: a structured review. International Journal of Lean Six Sigma, 5(4), 392-422.
Routroy, S., & Pradhan, S. K. (2013). Evaluating the critical success factors of supplier development: a case study. Benchmarking: An international Journal, 20(3).
Sarin, S., & McDermott, C. (2003). The effect of team leader characteristics on learning, knowledge application, and performance of cross-functional new product development team. Decision Sciences, 34(4), 707–739.
Sharma, s., & Chetiya, A. R. (2012). An analysis of critical success factors for Six Sigma implementation. Asian Journal on Quality, 13(3), 294–308.
Shokri, A., Oglethorpe, D., & Nabhani.F. (2014). Evaluating Six Sigma methodology to improve logistical measures of food distribution SMEs. Journal of Manufacturing Technology Management, 25(7), 116-138.
Smith, D., Blakeslee, J., & Koonec, R. (2002). Strategic Six Sigma: Best Practices from the Executive Suite. New York: Wiley.
Snee, R. D. (2010). Lean Six Sigma – getting better all the time. International Journal of Lean Six Sigma, 1(1), 9-29.
Sreedharan, V. R., & Raju, R. (2016). A systematic literature review of Lean Six Sigma in different industries. International Journal of Lean Six Sigma, 7(4).
Taner, M. T. (2013). Critical Success Factors for Six Sigma Implementation in Large-scale Turkish Construction Companies. International Review of Management and Marketing, 3(4), 212-225.
Taner, M. T., Sezen, B., & Antony, J. (2007). An overview of six sigma applications in healthcare industry. International Journal of Health Care Quality Assurance, 20(4), 329-340.
Thompson, B. (2004). Exploratory and Confirmatory Factor Analysis: Understanding Concepts and Applications. Washington, DC, US: American Psychological Association.
Tomkins, R. (1997). GE Beats Expected 13% Rise: Financial Times.
Van der Vegt, G. S., & Bunderson, J. S. (2005). Learning and performance in multi- disciplinary teams: the importance of collective team identification. Academy of Management Journal, 48(3), 532–547.
Wong, S. (2004). Distal and local group learning: performance trade-offs and tensions. Organization Science, 15(6), 645–656.
Yusr, M. M., Othman, A. R., Mokhtar, M., & Sanuri, S. (2011). Six-Sigma and Innovation Performance: A Conceptual Framework Based on The Absorptive Capacity Theory perspective. International Conference on Management, 1.
Zellmer-Bruhn, M., & Gibson, C. (2006). Multinational organizational context:
implication for team learning and performance. Academy of Management Journal, 49(3), 501–518.
Zhang, M., & Niu, Z. (2005). Successful TRIZ Education Experience in University Paper presented at the Proceedings of the 7th Annual Conference of the Altshuller Institute for TRIZ Studies, USA.
Zhang, W., Hill, A. V., & Gilbreath, G. H. (2009). Six-Sigma A Retrospective and Prospective Study. Paper presented at the 20th Annual Conference, Florida U.S.A.
Zientek, L. R. (2008). Exploratory and Confirmatory Factor Analysis: Understanding Concepts and Applications. Structural Equation Modeling: A Multidisciplinary Journal, 15(4), 729-734.
Zimmerman, J. P., & Weiss, J. (2005). Six sigma’s seven deadly sins. Quality 44, 62–66.
Zu, X., Robbins, T. L., & Fredendall, L. D. (2010). Mapping the critical links between organizational culture and TQM/Six Sigma practices. International Journal of Production Economics, 123(1), 86–106.
implication for team learning and performance. Academy of Management Journal, 49(3), 501–518.
_||_
implication for team learning and performance. Academy of Management Journal, 49(3), 501–518.
