استراتژی های استفاده از استانداردهای مدیریت پروژه: رویکرد مدل تعالی سازمانی اروپا
محورهای موضوعی : مدیریت صنعتی
1 - Islamic Azad University, Sanandaj Branch
کلید واژه: EFQM, استانداردهای مدیریت پروژه, مدل تعالی اروپا, Project management standards,
چکیده مقاله :
یکی از مشکلات و معایب مدل تعالی سازمانی اروپا، عدم ارائه راهکاری مشخص برای ایجاد بهبود در سازمانهاست. در این مقاله، ضمن بیان استانداردهای اثبات شده مدیریت پروژه و تاریخچه ی آنها روش ترکیبی هدف مندی از این استانداردها به گونه ای ارائه می شود که بیشترین پوشش مدل تعالی اروپا برای دستیابی به بهبود بیشتر سازمانی را فراهم آورده و از انعطاف بسیار بالایی به نسبت ارزیابی های دوره ای این مدل برخوردار است..
One of the drawbacks of the EFQM model is its weakness in leading the organizations to improve their efficiencies. In this paper, the project management standards and their works of literature are contrastingly discussed and employed in order to define a good compound method to satisfy maximum coverage of EFQM model conditions and leading organizations to have better performance.
1- Bohoris, G.A. (1995). A comparative assessment of some major quality awards. International Journal of Quality & Reliability Management 12 (9), 30–43.
2- Bayo, A; Moriones, A.N (2011). The impact of ISO9000 and EFQM ontheuseof flexible work practices.
3- Camison & Cesar (1996). Total quality management in hospital: in application of the EFQM model.
4- Castka, P., Bamber, C. J., & Sharp, J. M. (2003). Measuring teamwork culture: the use of a modified EFQM model. Journal of Management Development, 22(2), 149-170.
5- Castka, P., Bamber, C. J., & Sharp, J. M. (2004). Benchmarking intangible assets: enhancing teamwork performance using self-assessment. Benchmarking: An International Journal, 11(6), 571-583.
6- Curkovic, S., Melnyk, S., Calantone, R. (2000). Validating the Malcolm Baldrige National Quality Award framework through structural equation modelling. International Journal of Production Research 38 (4), 765–791.
7- Crawford, L. (2002). Background Paper of Performance Based Competency Standards, University of Technology, Sydney.
8- Crawford L. (2000). Global Body of Project Management Knowledge and Standards. Morris (Wiley) 1153-1193.
9- Dixon, M. (2000). APM Project Management Body of Knowledge, 4th ed. Peterborough, UK: Association for Project Management.
10- Duncan, W. R. (1998). Presentation to Council of Chapter Presidents. PMI Annual Symposium. October 10, Long Beach, CA.
11- ENAA. 2002. P2M: A guidebook of project and program management for enterprise
12- Innovation: Summary translation, Revision 1.Tokyo: Project Management Professionals Certification Center (PMCC).
13- Goldschmidt H.M J., & Brandslund, I. (2001).The EFQM management model for TQM applied to laboratory medicine.
14- Ghobadian, A., & Woo, H.S. (1996). Characteristics, benefits and shortcomings of four major quality awards. International Journal of Quality and Reliability Management
15- Gonczi, A., Hager P. & Oliver L. (1990). Establishing competency standards in the professions. Canberra, Australia: Australian Government Publishing Service.
16- Hartman F., & Skulmoski G., (1998). Project Management: Project Management Maturity, Project Management Association Finland, 4(1).
17- Heywood L., Gonczi A., & Hager P. (1992). A guide to development of competency standards for professions.
18- HosainKhani, AK, International Standard BSISO 10006: 2003.
19- Hougham M. (2000). Syllabus for the APMP Examination. 2nd ed. High Wycombe, UK: Association of Project Management.
20- ISO 9000: 2000, Quality Management System – Fundamentals and Vocabulary.
21- ISO 9004: 2000, Quality Management System – Guidelines for performance improvements.
22- Ignacio, J; Castilla M, (2008). EFQM model: knowledge governance and competitive advantage
23- Jacobs, B & Suckling, S. (2007). Assessing customer focus using the EFQM Excellence Model: a local government case Staffordshire University, Stafford, UK.
24- Kerzner H., (2003). Project Management, a systems approach to planning, Scheduling and controlling. John Wiley.
25- Kim D.Y., Kumar V. & Murphy S. A. (2008). Carleton University European foundation for quality management (EFQM) business excellence model: a literature review and future research agenda. ASAC.
26- Lee, S.M., Rho, B.H., Lee, S.G. (2003). Impact of Malcolm Baldrige National Quality Award criteria on organizational quality performance. International Journal of Production Research 41 (9), 2003–2021.
27- McCarthy, G., & Greatbanks, R. (2005). Impact of EFQM Excellence Model on leadership in German and UK Organizations. Manchester Business School, UK.
28- Morris, P. W. G. (2000). Benchmarking project management bodies of knowledge. In IRNOP IV Conference Paradoxes of Project Collaboration in the Global Economy: Interdependence, Complexity and Ambiguity, ed. L. Crawford and C. F. Clarke. Sydney, Australia: University of Technology, Sydney.
29- Morris, P. W. G., Patel M. B. & Wearne S. H. (2000). Research into revising the APM Project Management body of knowledge. International Journal of Project Management 18(3):155–164.
30- Nabitz U.W & Klazinga N.S. (1999). EFQM approach and the Dutch Quality Award
31- None to Claim Their Bones (1996) APM: Body of Knowledge (Version 3). High Wycombe, UK: Association of Project Managers.
32- None to Claim Their Bones (2000). BS 6079-2: 2000, Project Management – Vocabulary.
33- Panahi M., Hamze Nejad A., Motaghi & M., Barzegar M. (2012). Ranking of Effective Factors on Lack of Proper Consultation of Employee's Criteria Results in Model EFQM by AHP Method (Search Case: Iran Khodro Diesel Company), J. Basic. Appl. Sci. Res., 2(12)12283-12293.
34- Pannenbacker, K., Knopfel H. & Caupin G. (1998). PMA and its validated four- level Certi fication Programs, Nijkerk, Netherlands: International Project Management Association.
35- Pannenbacker O., Knoepfel H., & Communier J. (2002). IPMA Certification, Year book 2001, Nijkerk, Netherlands: International Project Management Association.
36- PMI Standards Open Working Session October (2002). www.pmi.org/info/PP OWS02.pdf (accessed January 1.
37- Project Management Institute (PMI) (2004). A Guide to the Project Management Body of Knowledge, 3rd Edition
38- Rusjan, B. (2005). Usefulness of the EFQM excellence model: Theoretical explanation of some conceptual and methodological issues. Total Quality Management & Business Excellence, 16(3), 363-380.
39- Sonnekus R. & Lubuschagne. L. (2003). It Project Management Maturity versus Project Succes in South African.
40- Tarí, J. J. (2006). An EFQM model self-assessment exercise at a Spanish university. J. of Educational Administration, 44(2), 170-188.
41- Van der Wiele, A., Williams, A.R.T., Dale, B.G. (2000). ISO 9000 series registration to business excellence: the migratory path. Business Process Management 6 (5), 417–427.
42- Wideman, R. M. 1986. The PMBOK Report. Project Management J. 15.
43- Wongrassamee, S., Simmons, J. E. L., & Gardiner, P. D. (2003). Performance measurement tools: the Balanced Scorecard and the EFQM Excellence Model. Measuring Business Excellence, 7(1), 14-29.
_||_