Analysis of Sales Business Process Modeling in Campus Canteen MSMEs Using Business Process Modeling Notation (BPMN)
محورهای موضوعی : Business Management
1 - Department of Industrial Engineering, Garut Institute of Technology
کلید واژه: Business Model, Business Process, Business Process Model Notation, Canteen Campus, MSMEs.,
چکیده مقاله :
Micro, Small, and Medium Enterprises (MSMEs) Canteen at the Campus of Garut Institute of Technology, as a food service provider on the campus, is endeavoring to overcome obstacles in optimizing the ordering process. Initially, customers could only place orders directly in the canteen. However, given the increasingly complex needs, researchers have proposed an innovative solution by applying the Business Process Modeling Notation (BPMN) method. Through the remodeling of the food ordering business process using WhatsApp, the aim is to provide new alternatives for customers, simplify the ordering process, and enhance service affordability. This approach not only leverages the latest technology to meet increasingly sophisticated customer expectations but also increases the operational efficiency of the canteen. The use of Business Process Modeling Notation is based on interviews with customers and direct observation of canteen activities, providing a more comprehensive picture of each stage in the ordering process. Consequently, this solution is expected to not only offer convenience to customers but also improve daily canteen operations, including monitoring the stock of goods and increasing overall efficiency in conducting business activities.
