شناسایی و اولویت‌بندی راهبردهای مدیریتی در سبک اداره بیمارستان شهدای کرمانشاه
محورهای موضوعی : -مدیریت خدمات بهداشتی و درمانیروح اله حسینی 1 , سید محمد قنبری 2
1 - استادیار، گروه مدیریت، دانشکدۀ مدیریت اقتصاد و حسابداری، دانشگاه پیام نور، تهران، ایران
2 - کارشناسی‌ارشد، گروه مدیریت، دانشکدۀ مدیریت و اقتصاد، دانشگاه پیام نور، تهران، ایران
کلید واژه: سبک مدیریتی, تکتیک TOPSIS, بیمارستان شهدا, راهبردهای مدیریتی,
چکیده مقاله :
مقدمه: امروزه سبک مدیران در مدیریت مجموعه سازمانی نقش مهم و بسزایی در انگیزش و بهره‌برداری از عوامل و منابع ایفا می‌کند. به طوری که موفق‌ترین مدیران کسانی هستند که بهترین سبک مدیریت را با توجه به شرایط سازمانی انتخاب می‌کند. روش پژوهش: هدف پژوهش حاضر بررسی و ارزیابی راهبردهای مدیریتی در سبک اداره در مجموعه بیمارستان شهداء و ارائه راهبرد بهینه در جهت ارتقاء سبک و شیوه مدیریتی در بیمارستان می‌باشد. در همین راستا، در این تحقیق، جامعه آماری شامل کلیه صاحب‌نظران و کارکنان بیمارستان شهدا می‌باشد که نمونه‌ای با حجم 20 نفر انتخاب شده. گردآوری داده‌ها به روش میدانی انجام شده است. به منظور گردآوری داده‌ها پرسشنامه محقق ساخته به کار رفته که روایی آن از طریق صاحب‌نظران مورد تأیید قرار گرفته است. در تحقیق حاضر برای تجزیه و تحلیل داده‌ها که از تکنیک تاپسیس از تکنیک‌های تصمیم‌گیری چندمعیاره می‌باشد استفاده شده است. یافته‌ها: سبک مدیریت مشارکتی مطابق با جدول محاسبه اندازه نزدیکی نسبی تا ایده‌آل‌ها، با CI برابر با 0.982 دارای بیشترین مقدار بود. هم‌چنین در میان شاخص‌های ارزیابی سبک‌های مدیریت، انگیزش، تعهد سازمانی و اهداف سازمان، ارتباطات، بهره‌وری و هماهنگی انسجام، دارای ضریب اهمیت به ترتیب 27.5، 15.25، 15.25، 14.25، 13.75 و 13.5 درصد محاسبه شد. نتیجه‌گیری: نتایج تحقیق حاکی از این است که بهترین سبک مدیریت در بیمارستان شهدا کرمانشاه، سبک مدیریت مشارکتی می‌باشد و هم‌چنین مدیریت اقتدار مأب، در اولویت آخر قرار دارد و در میان شاخص‌های ارزیابی سبک‌های مدیریت، شاخص انگیزش مهم‌ترین و با اهمیت‌ترین شاخص شناسایی شد.
Introduction: Today, the style of managers in the management of the organizational complex plays an important role in motivating and exploiting factors and resources. So that the most successful managers are those who choose the best management style according to organizational conditions. Methods: The purpose of this dissertation is to review and evaluate management strategies in the management style in Shohada Hospital and to provide an optimal strategy to improve the management style and method in the hospital. In this regard, in this study, the statistical population includes all experts and staff of Shohada Hospital that a sample of 20 people was selected. Data collection was done by field method. In order to collect data, researcher-made questionnaires were used, the validity of which was confirmed by experts. Results: Participatory management style according to the calculation table of relative proximity to ideals had the highest value with CI equal to 0.982. Also, among the evaluation indices of management styles, motivation, organizational commitment and organization goals, communication, productivity and cohesion coordination, the coefficient of importance was 27.5, 15.25, 15.25, 14.25, 13.75 and 13.5 respectively. Conclusion: The results indicate that the best management style in Shohada Hospital in Kermanshah is a participatory style and the management of authority, among other styles, is the last priority and among the evaluation criteria of management styles, the index Motivation comes first.
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2- Sinaq, M. Management and information system: theory and practice. Translated by Gholamreza Fadai Iraqi. Tehran: Secretariat of the Board of Trustees of Public Libraries of the country; 2001.
3- Mirspasi, N. Human resource management and labor relations: a strategic approach. Tehran: Mir; 1998.
4- Mossadegh Rad, A. M., Moj Bafan, A. Conflict management style of nursing managers of Tehran University of Medical Sciences hospitals in 2014. Iran Nursing Journal, 2016; 30(107): 62-72.
5- Heydrinejad, S., Saberi, A. Relationship between leadership styles and effectiveness of managers of physical education departments in Lorestan province. Journal of sports sciences, journal of sports management and movement behavior, 2009; 11: 75-87.
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7- Mohammadi, Z., & Didekhani, H. Effective Dimensions on Clinical Governance Success (Stimuluses, Enablers, Challenges) in a Private Hospital with Delphi-Fuzzy Approach. Journal of healthcare management, 2022; 13(3): 7-17.
8- Arab M, Tajvar M, Akbari F, Zerati H. Styles of hospital administration and personal characteristics of managers and staffs. sjsph, 2006; 4 (3): 43-52. [Persian]
9- Sarshar E, Samiee R. present a meritocratic process model in administrative system with human resources improvement approach at Golestan University of Medical Sciences. Career and Organizational Counseling.; 2020;12(43): 199-216.
10- Masoudian Y, Rajabi vasoukolaei G. Competence of hospital managers as a necessity for optimal and effective management of the Iranian health system; Letter to the Editor. jhosp; 2021; 20(3): 79-80
11- Mamatha, H. K., Shalini, N., Rao, D., & Mahalakshmi, A. M. Hospital Management Challenges. In A Guide to Hospital Administration and Planning (pp: 43-50). Singapore: Springer Nature Singapore; 2023.
12- Abolhasani, Z., Javadipour, M. Teachers' professional competencies and job satisfaction with emphasis on constructivism, Scientific-Research Journal of Education Technology, 2017; 14)1(: 189-198. [Persian]
13- Rezeiyan, A. Fundamentals of Organization and Management, Tehran: Somit Publications; 2016. [Persian]
14- Karam Afrooz, M J. Examining managerial functions in organization-oriented, situation-oriented and relationship-oriented managers. Educational management innovations. eighth year; 2012. [Persian]
15- Zabihi Khoragh, A R., Kafashpour, A., Farahi, M M, & Rahim Nia, F. Discovering the necessary factors of strategic management of human resources and recognizing the effective measures of human resources. Public Management Research, 2016; 10(38): 89-116. [Persian]
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19- Mossadegh Rad, A M. Investigating the relationship between the job satisfaction of employees and the management style of university hospitals in Isfahan city in 2012. Journal of Humanities and Social Sciences, 2004; 4(12(.
20- Etemadian M, Mosadeghrad A M, Soleimani M J, Hedayati S P. Leader Characteristics in Hospital Change Management: A Case Study. Hakim, 2019; 22(3): 212-229. [Persian]
21- Suwarno, B. Analysis Head Nurses' Leadership Styles to Staff Inpatient Nurses' Job Performance in Hospital. International Journal of Science, Technology & Management, 2023; 4(2): 317-326.
22- Qamari Zare, Z., Anoushe, M. Obstacles to implementation of collaborative management style in nursing units of teaching hospitals in Arak city. Nursing research, 2008; 3(8-9): 93-104. [Persian]
23- Molodpournia, R. Studying the application of Islamic management style to administration, public and private organizations. Applied Studies in Management and Development Sciences, 2020; 24(5): 47-54.
24- Nekooi Moghadam, M., Delavari, S., Selajqa, M., and Ghorbani, M. H.Investigating the relationship between leadership styles and conflict management strategies used by senior and middle managers of educational hospitals in Kerman. Hospital, 2008; 9(2-1 (series 34)): 57-65.
25- Sajjadi, H. Al-S., Barati Marnani, A., Asadi, H A, and Mohaghegh, B. The relationship between management style and the level of social responsibility in hospitals in Tehran. Hormozgan Medical Journal, 2013; 18(5): 455-464. [Persian]
26- Farzadenia F. The effect of emotional intelligence on conflict management styles in the head nurses of Milad Hospital in Tehran. Scientific Journal of Ilam University of Medical Sciences, 2011; 20(2): 53-61. [Persian]
27- Sarikhani S, KHosravizadeh O, Ahadinezhad B, Mohammadkhani M, Vahdati F, Soheylirad R. Management style of educational and medical centers in Qazvin: Perception of frontline staff from the structure and condition. Jhosp, 2021; 20(3): 50-58. [Persian]
28- Alolayyan MN & Alyahya MS. Operational flexibility impact on hospital performance through the roles of employee engagement and management capability. BMC Health Services Research, 2023; 23(1): 1-12.
29- Sadeghian M H, Safi S M H, Hajmanouchehri R, Abolfathi N. The Impact of Transformational Management on the Dependence, Integration and Social Cohesion of the Employees of Modares Hospital in Tehran. Islamic Life Style, 2022; 6.
30- Fakharian J, Shamati N, Amirianzadeh M. The relationship between collaborative management style and organizational commitment and mental health of high school teachers, New Approach Scientific Research Quarterly in Educational Management, 2014; 17(1): 234-221. [Persian]
31- Mohammadi Qashlaq P, Mohammadi J. Investigating the relationship of leadership influence styles in effective human resource management with the problem solving process through the TRIZ technique (case study: West Azerbaijan Education and Training Organization). Development of Jundi Shapur Education, Quarterly Journal of Center for Studies and Development of Medical Sciences Education, 2015; 8: 141-137.
32- Zamani A, Pouratashi M, Jahansir Kajani F. Investigating the relationship between management styles and organizational effectiveness in the offices of brilliant talents of the country's universities of medical sciences - summer, 2016; 26: 129-144. [persian]
33- Salehi M, Babajani Babli M. The relationship between work ethic and management style with job satisfaction of university employees. Journal of Bioethics, 2016; 7: (23)29-38. [persian]
34- Mazher L, Mohammadi Sh, Akradi E, Parvin E, FaZeli H. Investigating the relationship between managers' decision-making styles and the level of creativity and participatory management in guidance schools. Scientific, research journal of innovation and creativity in human sciences, 2016, 6)4(,171-196.
35- Gu Deng S, Zheng Q, Liang C & Wu J.Impacts of case-based health knowledge system in hospital management: The mediating role of group effectiveness. Information & Management, 2019; 56(8): 103-162.
36- Muthuri R. N. D. K, Senkubuge F & Hongoro C. Senior Managers’ Experience with Health, Happiness, and Motivation in Hospitals and the Perceived Impact on Health Systems: The Case of Meru County, Kenya. In Healthcare, 2021; 9(3): 350.
37- Dyah L. A. S, Setiawan M, Irawanto D. W & Rohman F. Intrinsic and extrinsic motivation on job satisfaction and nurse performance at the hospital. Journal of Global Pharma Technology, 2020; 12(1): 111-116.
38- Fahlevi, M. Mediating effect of motivation on employees’ performance in a private hospital, Indonesia. In IOP Conference Series: Earth and Environmental Science, 2021; 729(1): 012001.
39- Al-Awda, M. Factors Affecting on Job Motivation among Nurses. Available at SSRN; 2021: 3768711 .
40- Yorgancioglu Tarcan G, Erigüç G, Kartal N, Şeyma Koca G & Karahan A. The effect of mushroom management style and perceived supervisor support on employee performance:‘An application with university hospital employees’. The International Journal of Health Planning and Management, 2021; 36(2): 532-544.
41- Moskovich, Y. Management style in kibbutz industries. Management Research Review; 2019.
42- Berger J. L & Girardet C. Vocational teachers’ classroom management style: the role of motivation to teach and sense of responsibility. European Journal of Teacher Education, 2021; 44(2): 200-216.
43- Tsai C. W. Leadership style and employee's job satisfaction in international tourist hotels. In Advances in Culture, Tourism and Hospitality Research, 2008; 2(1): 293-332.
44- Northouse P. G. Leadership: Theory and practice. Sage publications. 7th ed. California: Thousand Oaks: Sage publication; 2018: 485.
45- Ansari Renani Q, Ghasemi Namqi, M. Evaluating the effect of knowledge management in the creation of a competitive differentiation strategy through the channel of the value chain of organizational activities. Transformation Management Research Journal, 2008; 1(2): 1-20. [persian]
46- Hoshangi, M., Elahi, S M., Amin Afshar, Zahra., Sadouq, S M. Investigating the effect of organizational culture and leadership style on technology acceptance and knowledge management (case study: production companies of Qazvin province). Organizational Culture Management, 2014; 13(3): 762-739. [persian]
47- Hosseini, S M, Danai Fard, H. The effect of organizational citizen behavior on knowledge management sharing: a study of the mediating role of organizational culture. Iranian Journal of Management Sciences, 2013; 28: 109-130. [persian]
[48] Puspanjali J &. Bijayalaxmi R. Participative management in medical college libraries of Orissa: a comparative study, Library Review, 2010; 59(3): 213-225.
_||_1- Feghi-Farahmand, N. Organizational Dynamic Management, second edition, Forozesh Publications, Tabri; 2018.
2- Sinaq, M. Management and information system: theory and practice. Translated by Gholamreza Fadai Iraqi. Tehran: Secretariat of the Board of Trustees of Public Libraries of the country; 2001.
3- Mirspasi, N. Human resource management and labor relations: a strategic approach. Tehran: Mir; 1998.
4- Mossadegh Rad, A. M., Moj Bafan, A. Conflict management style of nursing managers of Tehran University of Medical Sciences hospitals in 2014. Iran Nursing Journal, 2016; 30(107): 62-72.
5- Heydrinejad, S., Saberi, A. Relationship between leadership styles and effectiveness of managers of physical education departments in Lorestan province. Journal of sports sciences, journal of sports management and movement behavior, 2009; 11: 75-87.
6- Dehkhoda, A A. Dehkhoda dictionary. 1998. [Persian]
7- Mohammadi, Z., & Didekhani, H. Effective Dimensions on Clinical Governance Success (Stimuluses, Enablers, Challenges) in a Private Hospital with Delphi-Fuzzy Approach. Journal of healthcare management, 2022; 13(3): 7-17.
8- Arab M, Tajvar M, Akbari F, Zerati H. Styles of hospital administration and personal characteristics of managers and staffs. sjsph, 2006; 4 (3): 43-52. [Persian]
9- Sarshar E, Samiee R. present a meritocratic process model in administrative system with human resources improvement approach at Golestan University of Medical Sciences. Career and Organizational Counseling.; 2020;12(43): 199-216.
10- Masoudian Y, Rajabi vasoukolaei G. Competence of hospital managers as a necessity for optimal and effective management of the Iranian health system; Letter to the Editor. jhosp; 2021; 20(3): 79-80
11- Mamatha, H. K., Shalini, N., Rao, D., & Mahalakshmi, A. M. Hospital Management Challenges. In A Guide to Hospital Administration and Planning (pp: 43-50). Singapore: Springer Nature Singapore; 2023.
12- Abolhasani, Z., Javadipour, M. Teachers' professional competencies and job satisfaction with emphasis on constructivism, Scientific-Research Journal of Education Technology, 2017; 14)1(: 189-198. [Persian]
13- Rezeiyan, A. Fundamentals of Organization and Management, Tehran: Somit Publications; 2016. [Persian]
14- Karam Afrooz, M J. Examining managerial functions in organization-oriented, situation-oriented and relationship-oriented managers. Educational management innovations. eighth year; 2012. [Persian]
15- Zabihi Khoragh, A R., Kafashpour, A., Farahi, M M, & Rahim Nia, F. Discovering the necessary factors of strategic management of human resources and recognizing the effective measures of human resources. Public Management Research, 2016; 10(38): 89-116. [Persian]
16- Daniyali, T., Mousavi, F. Recognizing and explaining the basics and cultural approaches with Jihadist management, Proceedings of the First National Conference on Jihadist Culture and Management, the area of representation of the religious jurist in the Ministry of Jihad Agriculture; 2016. [Persian]
17- Ghasemi, B. Theories of Organizational Behavior, Hayat Publications, first edition; 2012. [Persian]
18- Mirsiyedi, M., Del Afroz, N. A model of strategic management in times of chaos for public hospitals. Journal of healthcare management, 2016; 8(1): 7-18.
19- Mossadegh Rad, A M. Investigating the relationship between the job satisfaction of employees and the management style of university hospitals in Isfahan city in 2012. Journal of Humanities and Social Sciences, 2004; 4(12(.
20- Etemadian M, Mosadeghrad A M, Soleimani M J, Hedayati S P. Leader Characteristics in Hospital Change Management: A Case Study. Hakim, 2019; 22(3): 212-229. [Persian]
21- Suwarno, B. Analysis Head Nurses' Leadership Styles to Staff Inpatient Nurses' Job Performance in Hospital. International Journal of Science, Technology & Management, 2023; 4(2): 317-326.
22- Qamari Zare, Z., Anoushe, M. Obstacles to implementation of collaborative management style in nursing units of teaching hospitals in Arak city. Nursing research, 2008; 3(8-9): 93-104. [Persian]
23- Molodpournia, R. Studying the application of Islamic management style to administration, public and private organizations. Applied Studies in Management and Development Sciences, 2020; 24(5): 47-54.
24- Nekooi Moghadam, M., Delavari, S., Selajqa, M., and Ghorbani, M. H.Investigating the relationship between leadership styles and conflict management strategies used by senior and middle managers of educational hospitals in Kerman. Hospital, 2008; 9(2-1 (series 34)): 57-65.
25- Sajjadi, H. Al-S., Barati Marnani, A., Asadi, H A, and Mohaghegh, B. The relationship between management style and the level of social responsibility in hospitals in Tehran. Hormozgan Medical Journal, 2013; 18(5): 455-464. [Persian]
26- Farzadenia F. The effect of emotional intelligence on conflict management styles in the head nurses of Milad Hospital in Tehran. Scientific Journal of Ilam University of Medical Sciences, 2011; 20(2): 53-61. [Persian]
27- Sarikhani S, KHosravizadeh O, Ahadinezhad B, Mohammadkhani M, Vahdati F, Soheylirad R. Management style of educational and medical centers in Qazvin: Perception of frontline staff from the structure and condition. Jhosp, 2021; 20(3): 50-58. [Persian]
28- Alolayyan MN & Alyahya MS. Operational flexibility impact on hospital performance through the roles of employee engagement and management capability. BMC Health Services Research, 2023; 23(1): 1-12.
29- Sadeghian M H, Safi S M H, Hajmanouchehri R, Abolfathi N. The Impact of Transformational Management on the Dependence, Integration and Social Cohesion of the Employees of Modares Hospital in Tehran. Islamic Life Style, 2022; 6.
30- Fakharian J, Shamati N, Amirianzadeh M. The relationship between collaborative management style and organizational commitment and mental health of high school teachers, New Approach Scientific Research Quarterly in Educational Management, 2014; 17(1): 234-221. [Persian]
31- Mohammadi Qashlaq P, Mohammadi J. Investigating the relationship of leadership influence styles in effective human resource management with the problem solving process through the TRIZ technique (case study: West Azerbaijan Education and Training Organization). Development of Jundi Shapur Education, Quarterly Journal of Center for Studies and Development of Medical Sciences Education, 2015; 8: 141-137.
32- Zamani A, Pouratashi M, Jahansir Kajani F. Investigating the relationship between management styles and organizational effectiveness in the offices of brilliant talents of the country's universities of medical sciences - summer, 2016; 26: 129-144. [persian]
33- Salehi M, Babajani Babli M. The relationship between work ethic and management style with job satisfaction of university employees. Journal of Bioethics, 2016; 7: (23)29-38. [persian]
34- Mazher L, Mohammadi Sh, Akradi E, Parvin E, FaZeli H. Investigating the relationship between managers' decision-making styles and the level of creativity and participatory management in guidance schools. Scientific, research journal of innovation and creativity in human sciences, 2016, 6)4(,171-196.
35- Gu Deng S, Zheng Q, Liang C & Wu J.Impacts of case-based health knowledge system in hospital management: The mediating role of group effectiveness. Information & Management, 2019; 56(8): 103-162.
36- Muthuri R. N. D. K, Senkubuge F & Hongoro C. Senior Managers’ Experience with Health, Happiness, and Motivation in Hospitals and the Perceived Impact on Health Systems: The Case of Meru County, Kenya. In Healthcare, 2021; 9(3): 350.
37- Dyah L. A. S, Setiawan M, Irawanto D. W & Rohman F. Intrinsic and extrinsic motivation on job satisfaction and nurse performance at the hospital. Journal of Global Pharma Technology, 2020; 12(1): 111-116.
38- Fahlevi, M. Mediating effect of motivation on employees’ performance in a private hospital, Indonesia. In IOP Conference Series: Earth and Environmental Science, 2021; 729(1): 012001.
39- Al-Awda, M. Factors Affecting on Job Motivation among Nurses. Available at SSRN; 2021: 3768711 .
40- Yorgancioglu Tarcan G, Erigüç G, Kartal N, Şeyma Koca G & Karahan A. The effect of mushroom management style and perceived supervisor support on employee performance:‘An application with university hospital employees’. The International Journal of Health Planning and Management, 2021; 36(2): 532-544.
41- Moskovich, Y. Management style in kibbutz industries. Management Research Review; 2019.
42- Berger J. L & Girardet C. Vocational teachers’ classroom management style: the role of motivation to teach and sense of responsibility. European Journal of Teacher Education, 2021; 44(2): 200-216.
43- Tsai C. W. Leadership style and employee's job satisfaction in international tourist hotels. In Advances in Culture, Tourism and Hospitality Research, 2008; 2(1): 293-332.
44- Northouse P. G. Leadership: Theory and practice. Sage publications. 7th ed. California: Thousand Oaks: Sage publication; 2018: 485.
45- Ansari Renani Q, Ghasemi Namqi, M. Evaluating the effect of knowledge management in the creation of a competitive differentiation strategy through the channel of the value chain of organizational activities. Transformation Management Research Journal, 2008; 1(2): 1-20. [persian]
46- Hoshangi, M., Elahi, S M., Amin Afshar, Zahra., Sadouq, S M. Investigating the effect of organizational culture and leadership style on technology acceptance and knowledge management (case study: production companies of Qazvin province). Organizational Culture Management, 2014; 13(3): 762-739. [persian]
47- Hosseini, S M, Danai Fard, H. The effect of organizational citizen behavior on knowledge management sharing: a study of the mediating role of organizational culture. Iranian Journal of Management Sciences, 2013; 28: 109-130. [persian]
[48] Puspanjali J &. Bijayalaxmi R. Participative management in medical college libraries of Orissa: a comparative study, Library Review, 2010; 59(3): 213-225.
