سطح‌بندی آسیبهای توسعه مدیریت دانش در دانشگاه‌ها
محورهای موضوعی : خطمشی‌گذاری عمومی در مدیریتموحد صادقیان 1 , محمد منتظری 2 , جعفر قهرمانی 3
1 - دانشجوی دکتری مدیریت آموزشی، واحد مرند، دانشگاه آزاد اسلامی، مرند، ایران.
2 - استادیار، گروه مدیریت، دانشگاه پیام نور، تهران، ایران.
3 - استادیار، گروه مدیریت آموزشی، واحد مرند، دانشگاه آزاد اسلامی، مرند، ایران.
کلید واژه: مدل سه‌شاخگی, مدل‌سازی ساختاری– تفسیری, مدیریت دانش, آسیب‌شناسی,
چکیده مقاله :
زمینه: مدیریت صحیح دانش باعث کسب مزیت رقابتی برای سازمان‌‌ها و در نهایت کسب موفقیت بیشتر و نهایتا تعالی سازمانی می‌شود. از اینرو بقای سازمان ها وابسته به مدیریت اثربخش دانش، است. هدف: هدف این پژوهش سطح بندی آسیبهای توسعه مدیریت دانش در دانشگاه‌ها در چهارچوب مدل سه شاخگی و رویکرد ساختاری تفسیری است تا از این طریق بتوان مدیریت دانش را در بهترین شکل ممکن توسعه داد . روش تحقیق: جامعه آماری کلیه متخصصان حوزه ی مدیریت آموزش عالی، اساتید و کارشناسان ستادی در دانشگاه‌های استان کرمان می باشند که با روش نمونه گیری هدفمند، 32 نفر نمونه پژوهش را تشکیل دادند. داده های پژوهش نیز از طریق مصاحبه های باز و نیمه ساخت یافته در بین گروه نمونه به دست آمدند. آسیبهای مدیریت دانش در چهارچوب مدل سه‌شاخگی شامل ابعاد رفتاری، محیطی و ساختاری مشخص شد. یافته‌ها: بر اساس نتایج تحلیل‌ها، اصلی ترین آسیبهای توسعه مدیریت دانش در بعد رفتاری عبارت اند از: ریسک پذیری پایین و عدم تعهد مدیران و کارکنان نسبت به مدیریت دانش، در بعد آسیبهای محیطی نبود نیاز و تقاضای مدیریت دانش از سوی جامعه و در بعد آسیبهای ساختاری عدم شفافیت و تسهیل گری مقررات و دستورالعمل‌ها و مبهم بودن مأموریت. همچنین نتایج بدست آمده نشان می دهد که اصلی ترین عوامل تاثیرپذیر در بعد آسیبهای رفتاری، عبارت اند از انگیزه و کار تیمی پایین و عدم رضایت شغلی کارکنان، در بعد آسیبهای محیطی نبود زمینه بها دادن به نظرات افراد در ایجاد تغییرات و در بعد آسیبهای ساختاری نامشخص بودن مأموریت و استراتژی‌‌ها در دانشگاه‌ها و عدم توجه به برنامه ریزی لازم در زمینه پیاده‌سازی. نتیجه‌گیری: مهمترین دست آورد پژوهش این است که به منظور رفع آسیبهای توسعه مدیریت دانش لازم است تا در بعد رفتاری ریسک پذیری پایین و عدم تعهد مدیران وکارکنان نسبت به مدیریت دانش به عنوان تاثیرگذارترین عامل مورد توجه دست اندرکاران قرار گیرد.
Background: Proper knowledge management leads to competitive advantage for organizations and ultimately more success and ultimately organizational excellence. The survival of organizations depends on the effective management of knowledge, as. The purpose of this research is to stratify the damages of knowledge management development in universities in the framework of the three dimensional model and interpretive structural approach, so that knowledge management can be developed in the best possible way. Methods: Statistical population of all higher education management specialists, professors and staff experts in There are universities in Kerman province that with purposeful sampling method, 32 people formed the research sample. Research data were also obtained through open and semi-structured interviews among the sample group. The disadvantages of knowledge management were identified in the framework of the three dimensional model, including behavioral, environmental and structural dimensions. Result: Accordingly, the main harms of the behavioral harms are: "low risk-taking and lack of commitment of managers and employees to knowledge management", in the dimension of environmental harms, "lack of need and demand for knowledge management by society" and in the dimension of Structural disadvantages "Lack of transparency and facilitation of rules and instructions and ambiguity of mission". The main influential factors in the dimension of behavioral injuries are "low motivation and teamwork and job dissatisfaction of employees", in the dimension of environmental injuries, "combating people's opinions in making changes and isolating experts and scientists". And in the dimension of structural damage, "the ambiguity of missions and strategies in universities and the lack of attention to the necessary planning in the field of implementation". Conclusion: so The most important achievement of the research is that in order to remove the damage of knowledge management development, it is necessary to pay attention to the behavioral dimension of "low risk tolerance and lack of commitment of managers and employees towards knowledge management" as the most influential factor.
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