شناسایی شاخص‌های بهره‌وری بر اساس الگوی حکمروایی خوب شهری در راستای بینش راهبردی (مطالعه موردی: شهرداری‌های استان لرستان)
محورهای موضوعی : منابع انسانی
فرزانه تیموری
1
,
امین رحیمی کیا
2
,
سید موسی خادمی
3
1 - گروه مدیریت آموزشی، دانشکده ادبیات و علوم انسانی،واحد خرم آباد، دانشگاه آزاد اسلامی خرم آباد، خرم آباد، ایران
2 - استادیار گروه مدیریت آموزشی، واحد خرم‌آباد، دانشگاه آزاد اسلامی، خرم‌آباد، ایران
3 - استادیار، گروه مدیریت استراتژیک، دانشگاه پیام نور، تهران، ایران.
کلید واژه: بهره وری, بینش راهبردی, حکمروایی خوب, لرستان,
چکیده مقاله :
امروزه نخستین و مهمترین محدودیت برای حل مسائل روزافزون شهری و ناکارآمدی خدماترسانی، به ویژه در کشورهای در حال توسعه از جمله ایران، نداشتن مشارکت شهروندان در مدیریت و برنامهریزی شهری است که در نهایت به موفق نشدن چشماندازهای پیشبینیشده شهری و نارضایتی شهروندان منتهی میشود. شناسایی شاخص‌های موثر در بهره‌وری شهرداریها بر اساس حکمروایی خوب میتواند در جهت نیل به این مهم صورت گیرد. روش تحقیق در این پژوهش آمیخته اکتشافی (کیفی-کمی) است. در این پژوهش از روش تحلیل مضمون استفاده شده است. بعد از کدگذاری شاخصها و حذف کدهای ناقص و نامرتبط تعداد 161 کد گزینشی(شاخص) بدست آمد. بعد از تعریف و بازبینی مکرر تمهای اصلی و فرعی 13 تم فرعی و تعداد 5 تم اصلی به صورت نهایی ارائه گردید. در نهایت داده‌های کیفی از طریق مصاحبه نیمهساختارمند توسط 20 نفر از خبرگان دانشگاهی مورد بررسی دقیق قرار گرفت. نتیجه این بررسی منجر به کاهش کدهای گزینشی از 161 به 78 کد گردید و در تمهای اصلی و فرعی تغییری ایجاد نگردید. نتایج بدست آمده بیانگر اینست که بهره‌وری براساس حکمروایی خوب مجموعه عوامل ساختار مدیریتی(کارایی و اثربخشی، بینش راهبردی و انعطاف‌پذیری)، مشارکت(مشارکت و اجماعسازی)، حاکمیت قانون(حاکمیت قانون و ثبات سیاسی و عدم خشونت)، ساختار حقوقی( عدالت، مهار فساد و شفافیت) و ارزیابی و پاسخگویی(پاسخگویی، ارزیابی عملکرد و مسئولیت‌پذیری) را شامل میشود.
Today, the first and most important limitation to solving the growing urban problems and inefficiency of service delivery, especially in developing countries including Iran, is the lack of citizen participation in urban management and planning, which ultimately leads to the failure of the predicted urban landscape and citizen dissatisfaction. Identifying effective indicators in the productivity of municipalities based on good governance can help achieve this goal. The research method in this study is a mixed exploratory (qualitative-quantitative) method. Thematic analysis method has been used in this research. After coding the indicators and removing incomplete and irrelevant codes, 161 selective codes (indicators) were obtained. After repeatedly defining and revising the main and sub-themes, 13 sub-themes and 5 main themes were presented in the final form. Finally, the qualitative data was carefully reviewed through semi-structured interviews by 20 academic experts. The result of this study led to a reduction in the number of selective codes from 161 to 78 codes, and there was no change in the main and sub-themes. The results obtained indicate that productivity based on good governance is of a set of factors Includes, management structure (efficiency and effectiveness, strategic vision and flexibility), participation (participation and consensus building), rule of law (rule of law and political stability and non-violence), legal structure (justice, curbing corruption and transparency), and evaluation and accountability (accountability, performance evaluation and accountability).
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