Mapping of Digital Transformation in Healthcare: Pre & Post Covid-19.

محورهای موضوعی : Healthcare management

Mohamad ikbar Abdul Wahab ¹ , Yulin Wan ² , Javed Ali ³ , Agha Jahanzeb ⁴ , Tariq Aziz ⁵ , Mikkay Ei Leen Wong ⁶

1 - Quality Engineering Research Cluster, Quality Engineering Section, Universiti Kuala Lumpur, Malaysian Institute of Industrial Technology, Johor Bahru, Johor, Malaysia
2 - Faculty of Management, Universiti Teknologi Malaysia, Skudai, 81310 Johor Bahru, Johor, Malaysia.
3 - Southampton Malaysia Business School, University of Southampton Malaysia, 79100 Iskandar Puteri, Johor, Malaysia.
4 - Universiti Tunku Abdul Rahman, Sungai Long Campus, Malaysia.
5 - Prince Muhammad Bin Fahd University, Kingdom of Saudi Arabia.
6 - Department of Business Analytics , Sunway Business School, Sunway University, Selangor, Malaysia

تاریخ دریافت : 1403/05/23 تاریخ پذیرش : 1403/10/06

کلید واژه: Digital transformation, Healthcare, Services, Covid-19, Bibliometric Analysis,

چکیده مقاله :

Purpose: The purpose of this study is to map the literature of digital transformation in healthcare services from 2000 to 2022. Method: Scopus database is utilized to conduct the bibliometric analysis of 736 documents.VOSviewer software is used to analyse the extracted articles associated with ‘digital transformation & healthcare services’ research. Data is divided in two parts; part 1 is based on literature before Covid=19 and part 2 is based on the literature after Covid-19. Findings: Results revealed that there is rapid increase in the rate of publication once Covid-19 hit the world. Medicine (subject area) has surpassed Business, Management and Accounting in publishing articles of digital transformation and healthcare after Covid-19. United Kingdom has taken lead from United States in publishing and research collaborations for publishing papers. Different themes have been emerged from the data i.e., artificial intelligence, blockchain, industry 4.0, cloud computing, big data, digital healthcare and others. Originality/ Value: Covid-19 has shaken the world. It is highly vital to know the digital transition that has taken place after the pandemic. Therefore, the current study has mapped the literature of digital transformation in healthcare services to highlight the bibliometric transitions in terms of productivity and collaborations at the end of authors, countries, institutions, subject areas and keywords.

چکیده انگلیسی:

Purpose: The purpose of this study is to map the literature of digital transformation in healthcare services from 2000 to 2022. Method: Scopus database is utilized to conduct the bibliometric analysis of 736 documents.VOSviewer software is used to analyse the extracted articles associated with ‘digital transformation & healthcare services’ research. Data is divided in two parts; part 1 is based on literature before Covid=19 and part 2 is based on the literature after Covid-19. Findings: Results revealed that there is rapid increase in the rate of publication once Covid-19 hit the world. Medicine (subject area) has surpassed Business, Management and Accounting in publishing articles of digital transformation and healthcare after Covid-19. United Kingdom has taken lead from United States in publishing and research collaborations for publishing papers. Different themes have been emerged from the data i.e., artificial intelligence, blockchain, industry 4.0, cloud computing, big data, digital healthcare and others. Originality/ Value: Covid-19 has shaken the world. It is highly vital to know the digital transition that has taken place after the pandemic. Therefore, the current study has mapped the literature of digital transformation in healthcare services to highlight the bibliometric transitions in terms of productivity and collaborations at the end of authors, countries, institutions, subject areas and keywords.

منابع و مأخذ:

References
Abbas, A. F., Jusoh, A., Mas’ od, A., Alsharif, A. H., & Ali, J. (2022). Bibliometrix analysis of information sharing in social media. Cogent Business & Management, 9(1), 2016556.
Ali, J., Jusoh, A., Abbas, A. F., Nor, K. M., & Abbas, A. F. (2021). Global trends of service quality in healthcare: A bibliometric analysis of scopus database‏. Journal of Contemporary Issues in Business and Government, 27(1), 2917–2930. https://www.researchgate.net/profile/Javed-Ali-13/publication/350017280_Global_Trends_of_Service_Quality_in_Healthcare_A_bibliometric_analysis_of_Scopus_Database/links/604dad30458515e529a7ade3/Global-Trends-of-Service-Quality-in-Healthcare-A-bibliometric-
Ali, J., Jusoh, A., Idris, N., Abbas, A. F., & Alsharif, A. H. (2021a). Everything is Going Electronic, so do Services and Service Quality: Bibliometric Analysis of E-Services and E-Service Quality. IJIM, 15(18), 149.
Ali, J., Jusoh, A., Idris, N., Abbas, A. F., & Alsharif, A. H. (2021b). Nine Years of Mobile Healthcare Research: A Bibliometric Analysis. International Journal of Online & Biomedical Engineering, 17(10).
Ali, J., Jusoh, A., Idris, N., Airij, A. G., & Chandio, R. (2022). Wearable Devices in Healthcare Services. Bibliometrix Analysis by using R Package. International Journal of Online & Biomedical Engineering, 18(8).
Ali, J., Jusoh, A., Idris, N., & Nor, K. M. (2024). Healthcare service quality and patient satisfaction: a conceptual framework. International Journal of Quality and Reliability Management, 41(2), 608–627. https://doi.org/10.1108/IJQRM-04-2022-0136
Ali, J., Jusoh, A., Idris, N., Nor, K. M., Wan, Y., Abbas, A. F., & Alsharif, A. H. (2023). Applicability of healthcare service quality models and dimensions: future research directions. TQM Journal, 35(6), 1378–1393. https://doi.org/10.1108/TQM-12-2021-0358
Ali, J., Jusoh, A., Idris, N., Qureshi, N. A., Shah, S. A., & Abbas, A. F. (2022). Combining Mobile Technologies, Healthcare & Service Quality. A Bibliometric Analysis. IJIM, 16(13), 141.
ALSHARIF, A. H., SALLEH, N. O. R. Z. M. D., & BAHARUN, R. (2020). BIBLIOMETRIC ANALYSIS. Journal of Theoretical and Applied Information Technology, 98(15).
Alsharif, A. H., Salleh, N. Z., Baharun, R., Hashem E, A. R., Mansor, A. A., Ali, J., & Abbas, A. F. (2021). Neuroimaging Techniques in Advertising Research: Main Applications, Development, and Brain Regions and Processes. In Sustainability (Vol. 13, Issue 11). https://doi.org/10.3390/su13116488
Baudier, P., Kondrateva, G., Ammi, C., Chang, V., & Schiavone, F. (2023). Digital transformation of healthcare during the COVID-19 pandemic: Patients’ teleconsultation acceptance and trusting beliefs. Technovation, 120, 102547.
Chiuchisan, I., Costin, H.-N., & Geman, O. (2014). Adopting the internet of things technologies in health care systems. 2014 International Conference and Exposition on Electrical and Power Engineering (EPE), 532–535.
Evren, S., & Kozak, N. (2014). Bibliometric analysis of tourism and hospitality related articles published in Turkey. Anatolia, 25(1), 61–80.
Furtner, D., Shinde, S. P., Singh, M., Wong, C. H., & Setia, S. (2022). Digital transformation in medical affairs sparked by the pandemic: insights and learnings from COVID-19 era and beyond. Pharmaceutical Medicine, 36(1), 1–10.
Garcia-Perez, A., Cegarra-Navarro, J. G., Sallos, M. P., Martinez-Caro, E., & Chinnaswamy, A. (2023). Resilience in healthcare systems: Cyber security and digital transformation. Technovation, 121, 102583.
Gong, C., & Ribiere, V. (2021). Developing a unified definition of digital transformation. Technovation, 102, 102217.
Henderson, R. (2006). The innovator’s dilemma as a problem of organizational competence. Journal of Product Innovation Management, 23(1).
Iizuka, M., & Ikeda, Y. (2021). Regulation and innovation under the 4th industrial revolution: The case of a healthcare robot, HAL by Cyberdyne. Technovation, 108, 102335.
Jung, S. H., & Feng, T. (2020). Government subsidies for green technology development under uncertainty. European Journal of Operational Research, 286(2), 726–739.
Katz, J. N., Sinha, S. S., Alviar, C. L., Dudzinski, D. M., Gage, A., Brusca, S. B., Flanagan, M. C., Welch, T., Geller, B. J., & Miller, P. E. (2020). COVID-19 and disruptive modifications to cardiac critical care delivery: JACC review topic of the week. Journal of the American College of Cardiology, 76(1), 72–84.
Khudzari, J. M., Kurian, J., Tartakovsky, B., & Raghavan, G. S. V. (2018). Bibliometric analysis of global research trends on microbial fuel cells using Scopus database. Biochemical Engineering Journal, 136, 51–60.
Kitsios, F., Giatsidis, I., & Kamariotou, M. (2021). Digital transformation and strategy in the banking sector: Evaluating the acceptance rate of e-services. Journal of Open Innovation: Technology, Market, and Complexity, 7(3), 204.
Manteghinejad, A., & Javanmard, S. H. (2021). Challenges and opportunities of digital health in a post-COVID19 world. Journal of Research in Medical Sciences, 26(1), 11.
Martínez-Caro, E., Cegarra-Navarro, J. G., García-Pérez, A., & Fait, M. (2018). Healthcare service evolution towards the Internet of Things: An end-user perspective. Technological Forecasting and Social Change, 136, 268–276.
Massaro, A. (2021). Electronics in advanced research industries: Industry 4.0 to Industry 5.0 Advances. John Wiley & Sons.
Moazzami, B., Razavi-Khorasani, N., Moghadam, A. D., Farokhi, E., & Rezaei, N. (2020). COVID-19 and telemedicine: Immediate action required for maintaining healthcare providers well-being. Journal of Clinical Virology, 126, 104345.
Monaghesh, E., & Hajizadeh, A. (2020). The role of telehealth during COVID-19 outbreak: a systematic review based on current evidence. BMC Public Health, 20, 1–9.
Mongeon, P., & Paul-Hus, A. (2016). The journal coverage of Web of Science and Scopus: a comparative analysis. Scientometrics, 106(1), 213–228.
Muñoz-Leiva, F., Porcu, L., & Barrio-García, S. del. (2015). Discovering prominent themes in integrated marketing communication research from 1991 to 2012: a co-word analytic approach. International Journal of Advertising, 34(4), 678–701.
Ngafeeson, M. N., & Manga, J. A. (2021). The nature and role of perceived threats in user resistance to healthcare information technology: a psychological reactance theory perspective. International Journal of Healthcare Information Systems and Informatics (IJHISI), 16(3), 21–45.
Putritamara, J. A., Hartono, B., Toiba, H., Utami, H. N., Rahman, M. S., & Masyithoh, D. (2023). Do dynamic capabilities and digital transformation improve Business resilience during the COVID-19 pandemic? Insights from beekeeping MSMEs in Indonesia. Sustainability, 15(3), 1760.
Ricciardi, W., Pita Barros, P., Bourek, A., Brouwer, W., Kelsey, T., & Lehtonen, L. (2019). How to govern the digital transformation of health services. European Journal of Public Health, 29(Supplement_3), 7–12.
Van Eck, N. J., & Waltman, L. (2013). VOSviewer manual. Leiden: Univeristeit Leiden, 1(1), 1–53.
Wax, R. S., & Christian, M. D. (2020). Practical recommendations for critical care and anesthesiology teams caring for novel coronavirus (2019-nCoV) patients. Canadian Journal of Anesthesia/Journal Canadien d’anesthésie, 67(5), 568–576.
Ylinen, M. (2021). Digital Transformation in a Finnish Municipality: Tensions as Drivers of Continuous Change.
Zakane, S. A., Gustafsson, L. L., Tomson, G., Loukanova, S., Sié, A., Nasiell, J., & Bastholm-Rahmner, P. (2014). Guidelines for maternal and neonatal “point of care”: needs of and attitudes towards a computerized clinical decision support system in rural Burkina Faso. International Journal of Medical Informatics, 83(6), 459–469.