مدل سازی ساختاری تفسیری شاخص های توسعه شهروندمحوری در اداره امور عمومی (مورد مطالعه: شهرداری زنجان)
محورهای موضوعی : مدیریت دولتی
مقتدا بابایی
1
(دانشجو دکتری مدیریت دولتی دانشگاه آزاد ساری)
زین العابدین رحمانی
2
(استادیارگروه مدیریت دانشگاه علوم و فنون مازندران ,)
مصطفی جعفری
3
(دانشیار گروه مدیریت وحسابداری دانشگاه زنجان)
کلید واژه: شهروندمحوری, دموکراسی محلی, اداره امور عمومی, شهرداری زنجان,
چکیده مقاله :
هدف از انجام مطالعه حاضر مدلسازی ساختاری تفسیری شاخص های توسعه شهروندمحوری در شهرداری زنجان بوده است. این مطالعه بر اساس هدف کاربردی و از منظر روش در حوزه مطالعات آمیخته با رویکرد استقرایی-قیاسی قرار دارد. شناسایی شاخص های توسعه شهروندمحوری از طریق مصاحبه‌های نیمه‌ساختاریافته بر پایه اشباع نظری با اساتید و متخصصان خط مشی گذاری، مدیریت دولتی و مدیریت شهری انجام گرفت. روایی و پایایی مصاحبه‌ها به ترتیب با روش روایی محتوای نسبی و شاخص کاپای کوهن تایید شد. به منظور مدلسازی شاخص های توسعه شهروندمحوری از نظرات مدیران و کارکنان شهرداری زنجان به تعداد 61 نفر با روش نمونه‌گیری غیراحتمالی در دسترس و به کمک پرسشنامه استفاده شد. روایی و پایایی پرسشنامه به ترتیب با بهره‌گیری از روایی محتوا و روش آزمون- پس‌آزمون تایید شد. کدگذاری داده های حاصل با استفاده از نرم‌افزار 2020MaxQda منجر به شناسایی 13 شاخص توسعه شهروندمحوری شد. مدلسازی شاخص های شناسایی‌شده با روش ساختاری تفسیری منجر به تشکیل هشت سطح گردید که توجه به منفعت عامه اثرگذارترین و هم افزایی بین شهروندان و حکومت های محلی اثرپذیرترین عامل بودند.
The purpose of the present study was the interpretative structural modeling of citizen-centered development indicators in Zanjan Municipality. This study is based on the practical purpose and from the perspective of the method, it is in the field of mixed studies with the inductive-deductive approach. Identification of citizen-centered development indicators was done through semi-structured interviews based on theoretical saturation with professors and specialists in policy making, public administration and urban administration. The validity and reliability of the interviews were confirmed by the method of relative content validity and Cohen's kappa index, respectively. In order to model citizen-oriented development indicators, the opinions of managers and employees of Zanjan municipality, numbering 61 people, were used with the convenience sampling method available and with the help of a questionnaire. Validity and reliability of the questionnaire were confirmed using content validity and test-post-test method. The coding of the resulting data using the 2020 MaxQda software led to the identification of 13 citizen-oriented development indicators. Modeling of the identified indicators with interpretative structural method led to the formation of eight levels, where attention to public interest was the most effective and synergy between citizens and local governments was the most impressionable factor.
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