سنجش تفاوت میان رضایتمندی از کیفیت خدمات شهری و توزیع کاربری‌های شهری در مناطق شهر اهواز
محورهای موضوعی : مطالعات برنامه ریزی شهری و منطقه ای
1 - دانشیار گروه جغرافیا و برنامه ریزی شهری، دانشگاه شهید چمران اهواز، اهواز، ایران
کلید واژه: توزیع فضایی, رضایتمندی, شهر اهواز, کیفیت خدمات شهری,
چکیده مقاله :
هدف پژوهش حاضر، سنجش تفاوت میان رضایتمندی از کیفیت خدمات عمومی شهری و توزیع فضایی کاربری‌های شهری در سطح مناطق 7گانه شهر اهواز می باشد. این پژوهش براساس هدف کاربردی و براساس ماهیت توصیفی – تحلیلی است. برای سنجش توزیع فضایی کاربری های شهری از طرح جامع و تفضیلی شهر اهواز و برای سنجش رضایتمندی شهروندان از کیفیت خدمات شهری نیز از شیوه میدانی (پرسشنامه) استفاده گردید. حجم نمونه طبق جمعیت ساکن شهر اهواز، تعداد 322 نفر و جهت افزایش دقت 350 پرسشنامه برآورد و بین 7 منطقه شهر اهواز توزیع گردید. تحلیل داده‌ها با مدل پرامتی و آزمون tتست و کروسکال والیس انجام گردید. در مدل پرامتی مناطق بر اساس سه تحلیل خروجی (رتبه‌بندی مثبت، رتبه‌بندی منفی و خروجی خالص) اولویت‌بندی کامل شدند. مناطقی که دارای بیشترین مقدار مثبت و کمترین جریان منفی باشند نشان دهنده تراکم بالای کاربری های خدماتی و مناطقی که از کمترین مقدار مثبت و بیشترین مقدار منفی برخوردار باشند، نشان دهنده پایین بودن سهم آن ها از سرانه های خدماتی می باشد. نتایج آزمون t برای سنجش رضایتمندی شهروندان از کیفیت خدمات شهری حاکی از آن است که بین مناطق اختلاف وجود دارد. در نهایت نتایج آزمون کروسکال والیس نشان داد که بین میزان رضایت از کیفیت خدمات شهری و توزیع فضایی کاربری‌های شهری در سطح مناطق شهر اهواز تفاوت معناداری وجود دارد.
Accordingly, the aim of this study is to measure the difference between the level of satisfaction with the quality of public urban services and urban spatial distribution in the city of Ahwaz 7th area. This research is based on an applied and descriptive-analytical purpose. The field method (questionnaire) is used to measure the urban spatial distribution of the comprehensive Abu Javan district program and also to assess the citizens' satisfaction with the quality of urban services. Sample size according to the population of AHOVAZ city was 322 and in order to increase the accuracy of 350 questionnaires was calculated and distributed among 7 regions of Ahwaz. Data analysis was PROMETHEE, T Test and Kruskal-Wallis model.In the f PROMETHEE model of the region, based on the three outputs of the analysis (positive ranking, negation ranking and net output), the prioritization was completed. The areas with the highest positive and negative footprint indicate a high density of services and areas with the least positive and most unfavorable indications of the low level of their participation in urban services. The results of t-test for assessing citizens' satisfaction with the quality of urban services indicate that there are differences between the region. Finally, results of Kruskal-Wallis test showed that there is a significant difference between satisfaction level of urban services quality and urban spatial distribution in Ahwaz city.
Amanpour, S., Maleki, S., and Hosseini Shahpariyan, N. (2015), Analyzing the Distribution of Urban Services in Metropolis Ahvaz From a Spatial Justice Perspective, Biannual Journal of Urban Ecology Researches, Vol.7, No.2, Autumn&Winter 2016-17 (99- 112). (in Persian).
Azadedel, M., Chirani, E., and Hosseinpoor, A. (2014), The Relationship Between Quality of Urban Services and Citizen's Attention to Paying Complications in Urban Renovation and Urban Development, Astaneh Ashrafieh, National Conference on Accounting and Management, Tehran. (in Persian).
Barandak, F. (2018). Aim of Achieving Citizens' Equal Access to Health Care Centers (Case study: Ardebil City). Journal of Studies of Human Settlements Planning, 12 (4), 973-983. (in Persian).
Berry L, Zeithaml VA, Parasuraman A (1988), SERVQUAL: A Multi-Item Scale for Measuring Customer Perceptions of Service, J Retal, 64(1):12-20.
Cho, Chun Man. (2003), Study on effects of resident-perceived neighborhood boundaries on public services: Accessibility & its relation to utilization: Using Geographic Information System focusing on the case of public parks in Austin, Texas A&M University, Texas.
Chou, t. Lin, C. Cho, W. and Haung, P. )2004(. Application of the PROMETHEE technique to determine outlet location and flow direction in DEM. Journal of hydrology, 287: 49-61.
Ebrahimzadeh, I., Komasi, H. (2014), Evaluation of quality of municipal services using (ServQual Model) (Case Study: Municipality of Songhor city), Journal of Urban Structure & Function Studies, Second year, No. 6, pp. 153-172. (in Persian).
Faraji Sabokbar, H., Badri, S. A., Sojasi Qidari, H., Sadeghloo, T., and Shahdadi Khaje Asgar, A. (2011), Entrepreneurship Development Ranking (Gradation) in Rural Area by Using of PROMETEE Technique, Human Geography Research Quarterly, No. 75, pp. 68-53. (in Persian).
Hashemi, MohammadMunaf, Yahya Pour, M., (2011), The principles of urban services in municipalities, municipal organizations and Dhyaryhay publication of the first volume, Tehran: 17. (in Persian).
Hosseini Shahpariyan Nabiolah, (2015), An Analysis of spacial justice with an emphasis on civic services in Zones of Ahvaz. Department of Geography and Urban Planning, University of Shahid Chamran : 131-132. (in Persian).
Karydis, A, Komboil-Kodovazeniti M, Hatzigeorgiou D, Panis V. (2001), Expectations and Perceptions of Greek Patients Regarding the Quality of dental Care, Int J Qual Health Care, 13(5):409-16.
Marsousi, N., & Khazaei, k. (2014), Distribution of Urban Services and Its Role in Sustainable City Development (Case: Tehran Mother's Town), journal of urban planning and research, No. 18, pp. 40-21. (in Persian).
Mobaraki, M., & Salihi, S. (2013), The Quality of Urban Services, Citizenship Commitment and Sense of Social Belonging, Social Welfare Journal, Volume 13, Issue 50, Issue 10, pp. 315-275. (in Persian).
Moradi, Ya. (2005), The Need for Value Engineering in Urban Services, Second National Conference on Value Engineering. Tehran municipality. (in Persian).
Richard E, Adams JN (2006), Assessing Collage Student Perceptions of Instructor Customer Service to Students Questionnaire: Assessment in Higher Education. J Assess Evalu High Educ, 31(5):535-49.
Safaeipour, M., Hosseini Shahpariyan, N,. and Gheysari, N. (2014), On the Relationship Between Citizens' Satisfaction of the Municipal's Performance and the Urban Environment's Sustainability Indexes, Case Study: Dezful, Biannual Journal of Urban Ecology Researches, Vol.6, No.1, 11 (25- 40). (in Persian).
Saffari raad, A., Shams, M., Malek hoseini, A. (2017). On the Evaluation of the Level and Capitation of Service Uses at the Scale of Urban Neighborhoods (Case Study: New and Old Neighborhoods of Rasht City). Journal of Studies of Human Settlements Planning(JSHSP), 12(3), 501-519. http://jshsp.iaurasht.ac.ir/article_535782_en.html. (in Persian).
Salehpour, Sh., & Afrakhteh, H. (2016), On the Analysis of Health Services Development Level from the Spatial Equity Point of View (Case Study: Rural Settlements of West Azerbaijan Province), Journal of Studies of Human Settlements Planning(JSHSP),11, No. 36, pp. 19-38. (in Persian).
Savas, E.S. (1978), On Equity in Providing Public Services. Management Science, Vol.24, No.8.
Shayan, H., Taghilou, A.A., and Khosrobeigi, R. (2010), An Assessment of Rural People's Level of Satisfaction with Their Residential Environments: A Case Study of Komijan County , Village Journal and Development, 13(1): 155-179. (in Persian).
Tsou, Ko-Wan,Yu-Ting Hung , and Yao-Lin Chang (2005), An accessibility-based integrated measure of relative spatial equity in urban public facilities, Cities, Vol.22 No. 6,pp:424
Zayyari, k., Mahdian Bahnemiri, M., and Mahdi, A. (2013), Survey of Spatial justice and measurement of urban public services benefice based on the Population distribution and accessibility in Babolsar city, Journal of Applied research in Geographical Sciences, Vol. 13, No.28. (in Persian).
_||_
