List of Articles perceived service quality

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  1 - The Role of Emotional Satisfaction in Customers’ Behavioral Intentions Regarding Service Quality in the Hotel Industry
  M. Haghighi H. R. Saeednia Gh. Kianosh Ghavim
• Open Access Article
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  2 - An Analysis the Impact of Corporate Social Responsibility on Customer Loyalty (Pasargad Bank in Ahwaz)
  A. Mojoodi A. Darzian Azizi P. Ghasemi
• Open Access Article
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  3 - Determining The Dimensions of Service Quality in Banking Industry: Examining The Gronroos Model in Pasargad Banks of the Northwest of Iran
  Soleyman Iranzadeh Hossien Emari Saeed Bakhshayesh
• Open Access Article
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  4 - The Effect of Aggregated Impacts of Productivity Variables in Customer-contact Employees on Customers Perceived Service Quality (Case: Private Banks in Khuzestan Province)
  Nemat Allah Joola Mansour Samadi Rahim Chini pardaz
• Open Access Article
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  5 - Data envelopment analysis in service quality evaluation: an empirical study
  Seyedvahid Najafi Saber Saati Madjid Tavana
• Open Access Article
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  6 - Investigating the effect of perceived service quality on customer satisfaction of Hakopian Company
  mohammad hossein taheri
• Open Access Article
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  7 - Investigating the Effect of Perceived Service Quality on Customer Loyalty Mediated by Customer Satisfaction and Corporate Image with Regard to the Role of Moderating the switching costs (Case Study: Sina Bank Branches in Mashhad)
  Ahmad Tavakoli azar kafashpour Hossein Nikoo
• Open Access Article
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  8 - Ranking of the Quality of Academic Services Quality Using the Fuzzy Analytical Hierarchy Process (Case Study:Islamic Azad University Damavand Branch)
  Meghdad Haji mohammad ali jahromi Armin Khosh ghalb