List of Articles customer dissatisfaction Open Access Article Abstract Page Full-Text 1 - Effect of failed service quality on customer loyalty in banking industry mehrnaz nejati ahmad rahchamani Open Access Article Abstract Page Full-Text 2 - Identifying the Components Affecting Customer Dissatisfaction in Order to Design Competitive Strategies to be Studied: Requested Video Platforms (VOD) in Iran Nader Jafari Haftkhani, Abbas Rahimi