List of Articles Tehran University of Medical Sciences and Health Services

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  1 - Analysis of macro processes of supply chain management of Persian books in libraries of Tehran University of Medical Sciences and Health Services
  Nadjla Hariri Mina Esmaeili Golsefid
  Purpose: To analyze macro processes of supply chain management of Persian books in libraries of Tehran University of Medical Sciences and Health Services. Methodology: The research method was analytical survey. Data were gathered using 3 questionnaires 'Customer Relati More

  Purpose: To analyze macro processes of supply chain management of Persian books in libraries of Tehran University of Medical Sciences and Health Services. Methodology: The research method was analytical survey. Data were gathered using 3 questionnaires 'Customer Relationship Management', 'Internal Supply Chain Management', and 'Library Information Sources Suppliers Relationship Management'. Research Population consisted of 375 users, 10 publishers and 12 librarians. The statistical test used for data analysis was T-Test. Findings: The Customer Relationship Management Process with Mean 2/12, P-value <0/001 was lower than average level. The internal supply chain management process with Mean 3/33, P-value= 0/013, and the supplier relationship management process with Mean 3/34, P-value = 0/005 were higher than average level. Conclusion: The biggest problems in supply chain unity from libraries’ viewpoint were centralization on purchasing information resources through book fair and from publishers’ view, lack of relationship with libraries, postal and communication barriers, and delay in on time awareness of the libraries from the information about the last publications.   Manuscript profile