List of Articles Marketing factors Open Access Article Abstract Page Full-Text 1 - Investigating electronic customer relationship management in marketing behaviors with regard to the mediating role of social responsibility in Golestan Gas Company Nezareh Kord parviz saeidi Roohalla Samiee Samereh Shojaee Open Access Article Abstract Page Full-Text 2 - Retail banking and its effective marketing factors (Case study: Branches of Mellat bank in Sanandaj) Sayed Mohammad MoosaviJad Khabat Nesaei Seyed Mohammad Reza Movahed