List of Articles Health Insurance organization

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  1 - Quality of GP' Services Contracted with Health Insurance Organization in Tehran
  Ebrahim Jaafaripooyan azamsadat Rivandi
  Introduction: Quality improvement is expected to enhance patients’ health and satisfaction, avoid recurrent visits and reduce costs. Thus, it is of importance for third party organizations such as health insurances. This study aims to look into GPs’ service More

  Introduction: Quality improvement is expected to enhance patients’ health and satisfaction, avoid recurrent visits and reduce costs. Thus, it is of importance for third party organizations such as health insurances. This study aims to look into GPs’ service quality from the perspective of patients. Method: In present cross-sectional study, perspectives of 394 patients visited health insurance contracted GPs gathered by a researcher-developed questionnaire. Its validity and reliability checked and confirmed respectively by expert panel and Cronbach’s alpha (=α0.88). Descriptive and analytical statistical tests (SPSS) used to analyze and report findings. Results: overall score of patients’ perceptions towards GPs’ service quality was %78 and that of their expectations was %81.8, indicating a significant narrow gap (p=0.001). Conclusion: A need for improvement is felt following any gap between perceptions and expectations of service quality which should be addressed by managers. However, the limited gap can also be of concern for decision-makers. Manuscript profile
• Open Access Article
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  2 - The Relationship between Strategic Thinking and Organizational Performance of Middle and Senior Managers of Iran's Health Insurance Organization
  mitra azizi mehrnush jafari MOJTABA hosseini
  Introduction: Strategic thinkers contribute to the development and creation of strategy that can allow organizational leaders the opportunity to create ideas that give an organization a sustainable competitive advantage. Those strategic thinkers who execute strategy may More

  Introduction: Strategic thinkers contribute to the development and creation of strategy that can allow organizational leaders the opportunity to create ideas that give an organization a sustainable competitive advantage. Those strategic thinkers who execute strategy may have a greater likelihood of successful implementation of the strategy and organizational performance. The purpose of this study was to investigate the relationship between strategic thinking and organizational performance of middle and senior managers of Iran Health Insurance Organization. Methods: This study is a descriptive-correlational study that has taken place among 160 senior and mid-level managers of Health Insurance Organization of Iran. Data gathering instrument was a valid and reliable questionnaire that was consists of three parts: demographic information, strategic thinking and organizational performance questionnaires. Collected data were analyzed by using SPSS software and Pearson and Kendall correlations test. Results: According to the results of the study, strategic thinking and organizational performance have a good score. There was also a significant relationship between strategic thinking and organizational performance and the five dimensions of strategic thinking with organizational performance (P<0.05). Conclusion: according to results further promotion and strengthening of this type of thinking among managers in relation to Holger's perspective is suggested. Manuscript profile