Purpose: The purpose of this research was to study the reference desk content of the central libraries of top universities affiliated to the Ministry of Science, Research and Technology Methodology: In this study, the central library websites of top universities in Iran More
Purpose: The purpose of this research was to study the reference desk content of the central libraries of top universities affiliated to the Ministry of Science, Research and Technology Methodology: In this study, the central library websites of top universities in Iran were investigated. First, these universities were investigated in terms of having digital reference desk services. Then the content of digital reference desks of those universities was analized. Results: Among the 72 universities which had been investigated, 31 universities had digital reference desk services. Shahed University had the highest percentage of compliance with Features of digital reference desk services and then was Tarbiat Modaress University. Generally, all the libraries had 7/73% of the Compliance with Features of digital reference desk services. Conclusion: There is a correlation between the universities degrees and the Compliance with Features of digital reference desk services.
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Objective: of this research is to design a Digital Reference desk for"Dr Shariati collegeʼs girls". In this case an opinion poll had done through users to determine what are they think about it, what are their suggestion, and what supply needed for Digital Reference des More
Objective: of this research is to design a Digital Reference desk for"Dr Shariati collegeʼs girls". In this case an opinion poll had done through users to determine what are they think about it, what are their suggestion, and what supply needed for Digital Reference desk. Methodology: of this research is survey descriptive, It’s divided into three parts: First part is opinion poll of users, Second part analyzes and dissect the finding, and third part is design a suit digital desk depend on equipment and suggestion. Research has done through the Students College, librarian and faculty members. There are 3 forms for opinion poll and used spss software for analyzing the finding. Findings: the findings show that skills of users are high. It’s about 69/2%, to have Digital Reference desk, Totally equipment and purse library 30/8% is average 423/4% knowledge of users are in high level, and 69/2% of users’ beliefs that website form is the best service that digital Reference could have. 64/3 of user perfect to use Persian (Farsi) language and 53/8% of them to write the first and last name, and 3/91% with education level and 4/5% with email address are the most important personal information 64/2% link to other magazine and other Electronically base. And have ordinary question with 25/2% are necessary to design a digital Reference desk. To describe the user knowledge, Model information and the language of Reference with 53/8% are very important. Results: the result of the research is the necessity of designing a Digital Reference desk for "Dr Shariati, college.
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Purpose: The present study aims to provide a model for Digital reference desk of Iran university libraries. Methodology: Digital reference desk of 16 world top universities were examined by applying content analysis and after removal of matches and synonyms, a total of More
Purpose: The present study aims to provide a model for Digital reference desk of Iran university libraries. Methodology: Digital reference desk of 16 world top universities were examined by applying content analysis and after removal of matches and synonyms, a total of 30 features were extracted which through the Delphi method, experts were consulted about them. Moreover, 13 Iranian academic libraries which had Digital reference desk were examined. Findings: Results showed that five main content features namely "user name, phone number, email address, user questions, questions submitted by telephone, mail, interview (verbal communication)" were observed 100 percent with the highest percentage, and two content features "fax number, username and password" with 12.5 percent had the lowest percentage. Conclusion: According to research findings, academic libraries should start in a Digital reference desk that users can benefit more from the broader library services.
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