Abstract The main objective of this study is develop and test a comprehensive model that investigate effect of shopping environment on consumption emotion, perceived value and behavioral intentions in tourism setting. In fact, the proposed model specifies the effect of More
Abstract The main objective of this study is develop and test a comprehensive model that investigate effect of shopping environment on consumption emotion, perceived value and behavioral intentions in tourism setting. In fact, the proposed model specifies the effect of environment perceptions on consumption emotions (pleasure and arousal), hedonic and utilitarian value, which in turn emotions and values affect tourist’s satisfaction and behavioral intentions. Data were collected through tourists that visit from tourist city by using cluster random sampling method. A total of 410 questionnaires were used for data analysis. Structural equations modeling (SEM) by using LISREL was performed to empirically test the relationships between the constructs of this research. Results show that environment has a positive and significant influence on pleasure and arousal. However, effect of environment perceptions on behavioral intentions was not significant. Also, results indicate that pleasure and arousal have a positive and significant effect on tourist’s values. Findings revealed that hedonic and utilitarian values had direct effect on customer satisfaction and also, effect of satisfaction on behavioral intention was positive and significant. Finally, it suggests that service providers should focus on components of environment in a way that contributes positively in creating positive emotions in customers, which in turn consumption emotions enhance perceived value and positive behavioral intentions.
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The main objective of this study is develop and test a comprehensive model that investigate effect of shopping environment on consumption emotion, perceived value and behavioral intentions in tourism setting. In fact, the proposed model specifies the effect of environme More
The main objective of this study is develop and test a comprehensive model that investigate effect of shopping environment on consumption emotion, perceived value and behavioral intentions in tourism setting. In fact, the proposed model specifies the effect of environment perceptions on consumption emotions (pleasure and arousal), hedonic and utilitarian value, which in turn emotions and values affect tourist’s satisfaction and behavioral intentions. Data were collected through tourists that visit from tourist city by using cluster random sampling method. A total of 410 questionnaires were used for data analysis. Structural equations modeling (SEM) by using LISREL was performed to empirically test the relationships between the constructs of this research. Results show that environment has a positive and significant influence on pleasure and arousal. However, effect of environment perceptions on behavioral intentions was not significant. Also, results indicate that pleasure and arousal have a positive and significant effect on tourist’s values. Findings revealed that hedonic and utilitarian values had direct effect on customer satisfaction and also, effect of satisfaction on behavioral intention was positive and significant. Finally, it suggests that service providers should focus on components of environment in a way that contributes positively in creating positive emotions in customers, which in turn consumption emotions enhance perceived value and positive behavioral intentions.
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Purpose- The purpose of this paper is to test a conceptual model of the relationship among the constructs of service quality, emotional satisfaction, and behavioral intentions. Methodology - The research method is applied in approach and descriptive-survey in method. Th More
Purpose- The purpose of this paper is to test a conceptual model of the relationship among the constructs of service quality, emotional satisfaction, and behavioral intentions. Methodology - The research method is applied in approach and descriptive-survey in method. The statistical research population consists of customers of 4 star hotels in Tehran city and 266 questionnaires were distributed among hotels’ customers. Cronbach alpha coefficient estimates the reliability of questionnaire. For analyzing the data, structural equation model and t- student test were used. Findings- There is significant relation among service quality, emotional satisfaction and behavioral intentions variables, but relationship between service quality and behavioral intentions is indirect through emotional satisfaction. The foreign visitors have more satisfaction and more positive behavioral intentions related to the hotel and actual person have more powerful behavioral intentions. Research Limitations- This research just focus on some limited variables and it does not consider other variables that have an influence on customers’ behavioral intentions. Managerial Implications- The study has demonstrated the importance for managers to consider how Service quality influences the customers’ behavioral intentions. In particular, the importance of measuring customers’ emotions arise from cognitive appraisals of service quality can be a good predictor for customers’ behavioral intentions. Originality/Valve- The research provides valuable insights into the role of emotional satisfaction in the hotel service experience.
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