کتابخانه دانشگاهی

Open Access Article

1 - A Survey on the quality of library services of Islamic Azad University of Khorasgan from users’ viewpoint based on LibQual model
Mohammad Hossein Changanian Khorasgani Asefeh Asemi

Purpose:The main objective of the present study is assessment of quality of library services based on LibQual in Islamic Azad University: Isfahan (Khorasgan) branch. Methodology:  The method used in this study wasdescriptive-survey. Research community consisted of More

Purpose:The main objective of the present study is assessment of quality of library services based on LibQual in Islamic Azad University: Isfahan (Khorasgan) branch. Methodology:  The method used in this study wasdescriptive-survey. Research community consisted of library active members of Islamic Azad University of Isfahan (Khorasgan) branch in 1393. 293 persons were selected by simple random sampling based on Krejcie and Morgan table (1970). The research tool was a LibQual standard questionnaire taken from www.Libqual.org website which was translated to Persian. Data analysis at descriptive level included frequency, percentage, mean, standard deviation and at the level of inferential consisted of multifactorial variance analysis, single sample t-test and Friedman test. Findings:Results show that the whole score for the quality of library services in Islamic Azad University  of Isfahan (khorasgan) branch was 6.2949. Considering Likert scale, according to the respondents, the quality of services is higher than average. Also, according to user expectations, the mean services provided to the users were (6.13), which is higher than the minimum expectations (5.9557) and lower than the average of maximum expectations (6.7564). Conclusion: There have been adequate quality in library services, and libraries have been able to meet the least users’ expectations in all three dimensions, however, they are far from desired level of services. Also, the results demonstrated that impact of services had more average rather than other dimensions and the library as a place has fewer average rather than other dimensions. Manuscript profile

Open Access Article

2 - Evaluating the Degree of Emotional Intelligence of Women ‎Librarians in Islamic Azad University Libraries in 13th Region and ‎ranking its Components‏ ‏
زهرا اباذری مهری انوشه

This study analyzes the emotional intelligence of women librarians of Islamic Azad university libraries in 13th region. A researcher-made questionnaire was used to do that. After its completion, the obtained data were analyzed by statistical tools of TOPSIS technique. B More

This study analyzes the emotional intelligence of women librarians of Islamic Azad university libraries in 13th region. A researcher-made questionnaire was used to do that. After its completion, the obtained data were analyzed by statistical tools of TOPSIS technique. By measuring the emotional intelligence of women librarians, it was also ranked in various aspects. Research findings indicate that among other aspects of emotional intelligence, the parts that are relevant to the desire to serve the people, helping others grow, communicating with and influencing others, empathy and understanding others are stronger than other components in women librarians, While the components of self-esteem, self-control, teamwork, emotional self-awareness are seen less and less in women. The paper presents suggestions for improvement.   Manuscript profile

Open Access Article

3 - Assess managers’ and libraries’ point of view about exploiting the model value of Green IT in IAU libraries in Mazandaran province
kobra gooran safiyeh tahmasebi limooni saloomeh tahmasebi

The purpose of the study is to assess managers’ and libraries’ point of view about exploiting the model value of Green IT in IAU libraries in Mazandaran province. The purpose of the study is applied and the method is comparative. In order to collect data we More

The purpose of the study is to assess managers’ and libraries’ point of view about exploiting the model value of Green IT in IAU libraries in Mazandaran province. The purpose of the study is applied and the method is comparative. In order to collect data we used Green IT model value Questionnaire. The validity of questionnaire estimated by theoretical experts and for the purpose of final evaluation, Cronbach’s alpha coefficient were used. The research community is 37 persons from all the librarians of IAU central libraries in Mazandaran province. The sampling method was census. The findings suggested that there is a significant difference between managers and libraries point of view regarding the effective factors on exploiting the model value of Green IT in all cases except satisfaction and the expected average level. Also the point of view of all librarians and managers was the same about all effective factors on exploiting Green IT model value in libraries. The point of view of managers with different job records and different degrees was also the same except demographic characteristics of gender in satisfaction. So academic libraries can improve the development and sustainability of the environment by exploiting the Green IT model value strategy between the audience of their community. Manuscript profile

Open Access Article

4 - Assessment of users' satisfaction of academic libraries (Case study: Tehran state universities)
fatemeh zandian fatemeh Naseri atefeh sharif HamidReza Mahmoodi

Objective: User satisfaction in most organizations is the main component of its dynamics. This is doubly important in university libraries that meet the information needs of students and faculty. The purpose of this study is to achieve the level of user satisfaction wit More

Objective: User satisfaction in most organizations is the main component of its dynamics. This is doubly important in university libraries that meet the information needs of students and faculty. The purpose of this study is to achieve the level of user satisfaction with Academic libraries. Method: In terms of purpose, the present study is in the category of applied research and in terms of data collection method is in the category of library and descriptive-survey research. Data were collected by a questionnaire. Users of academic libraries of state universities in Tehran formed the statistical population of this study. For sampling, sequential integrated sampling method was used and 60 questionnaires were distributed among users. Descriptive statistics (mean and frequency) were used to answer the questions. SPSS software was used for descriptive analysis of data. Results: The findings showed that users are very little satisfied with the library resources. Users are also little satisfied with library buildings and equipment, library librarians, and library services. The findings also showed that there is a significant difference between the current situation and the desired situation of user satisfaction with resources, buildings and equipment, librarians, and academic library services Conclusion: In general, it can be argued that users are little satisfied with the academic library of state universities. Therefore, there is a need for a comprehensive change in order to upgrade and improve the condition of academic libraries. It seems that there is a significant difference between the current situation and the desired situation of user satisfaction with academic libraries in Tehran. Manuscript profile

Open Access Article

5 - Providing a Process Model for Creating the Service Value of Academic Libraries through Knowledge Sharing Behavior
Zahra Faraji Atefeh Zarei Fariborz Doroudi

Objective The purpose of this study was to design a process model of service value creation for clients through knowledge sharing behavior among academic librarians with emphasis on quantitative approach. Method: This research is applied in terms of purpose, in terms of More

Objective The purpose of this study was to design a process model of service value creation for clients through knowledge sharing behavior among academic librarians with emphasis on quantitative approach. Method: This research is applied in terms of purpose, in terms of approach, heuristic, and in terms of data analysis, qualitative-quantitative. In the qualitative phase of the research, 9 experts in the field of knowledge management (including academic professors, university library executives, and highly qualified aristocratic advisors) were selected and interviewed in depth. The theoretical saturation of the researcher continued. In the quantitative phase, all librarians of central academic libraries were considered as the statistical population and 210 of them were selected by simple random sampling method. In the quantitative phase, the main data collection tool was also used. A researcher-made questionnaire containing 42 items was designed based on the conceptual model. In the quantitative phase of the research, SPSS and Lisrel softwares were used to perform descriptive and inferential analyzes. Results: In this study, with the emphasis of managers on the necessity of sharing knowledge, in the degree of understanding and willingness and work commitment of librarians, in order to obtain information in the fields of information technology and communication and organizational culture in the library, in order to investigate librarians ' understanding. In the calculation of some of the processes and organizational practices governing the library and during the findings, it was found that benchmarking has a significant effect on libraries of prestigious internal and external universities in knowledge management. Conclusion:Finally, the research results lead to the design of a service value creation process model for university librarians through knowledge sharing behavior among librarians (based on the paradigm model structure), and the hypothetical model relationships are tested in a large community. Manuscript profile

Open Access Article

6 - Investigating the competencies of librarians In Academic libraries (Case study: Tehran State Universities)
fatemeh zandian fatemeh Naseri atefeh sharif HamidReza Mahmoodi

Objective: In the library, which is a service organization, librarians have a special place. The present study was conducted to investigate the qualifications of university library librarians. Method: The present study is a descriptive-survey research. Data were collect More

Objective: In the library, which is a service organization, librarians have a special place. The present study was conducted to investigate the qualifications of university library librarians. Method: The present study is a descriptive-survey research. Data were collected by a questionnaire. Librarians of academic libraries of state universities in Tehran formed the statistical population of this study. For sampling, sequential integrated sampling method was used and 60 questionnaires were distributed among the librarians. Descriptive statistics (mean and frequency) were used to answer the questions. SPSS software was used for descriptive analysis of data. Results: Results showed that managerial competencies with an average (3.4) are moderate, information retrieval competencies with an average of (4.16) in good level. Information technology competencies with an average (3.02) in average condition, research competencies with average (1.17) in very bad level, communication competencies with average (3.87) in average level, and individual and moral competencies with average (3.48) in mediocre are placed. Conclusion: In general, it can be argued that librarians' qualifications are in the average position with an average of 3.18. There is a need for officials and trustees to upgrade and improve the qualifications of librarians by holding various courses. Manuscript profile

Open Access Article

7 - Relationship between Librarians' Competencies and Satisfaction of Academic Library Users (Case Study: Tehran State Universities)
fatemeh zandian Atefeh Sharif HamidReza Mahmoodi Nazila Mehrabi fatemeh Naseri

Objective: The aim of this study was to investigate the relationship between the level of qualifications of librarians and the level of user satisfaction of libraries of public universities in Tehran. methodology:  In terms of purpose, this research is an applied r More

Objective: The aim of this study was to investigate the relationship between the level of qualifications of librarians and the level of user satisfaction of libraries of public universities in Tehran. methodology:  In terms of purpose, this research is an applied research that belongs to the category of descriptive correlational research. In order to assess the competence of librarians, a prefabricated questionnaire containing 31 questions was used. User satisfaction was also assessed with a researcher-made questionnaire containing 28 questions   The statistical population of the study consisted of librarians and users of libraries of public universities in Tehran. Librarians' competency and library satisfaction questionnaires were distributed among 60 librarians and 60 users selected by sequential integrated sampling. Descriptive statistics (frequency, mean and percentage) and inferential statistics (Pearson correlation test) were used to analyze the data. 25 SPSS software was used to analyze the data. Results: The findings of this study indicate that there is a positive, weak and significant relationship between librarians' managerial competencies and job satisfaction, librarians' information retrieval competencies and user satisfaction, as well as a positive, weak and significant relationship between librarians' communication competencies and user satisfaction. It becomes. Unlike the above competencies, which have a weak relationship with user satisfaction with the library, information technology competence has a positive, meaningful and strong relationship with user satisfaction with the library. In general, the results indicate that there is a positive and significant relationship between librarians' competencies and user satisfaction with the library. In other words, as the librarian's qualifications increase, so does the user's satisfaction with the library. Conclusion: In expressing the originality and value of this research, it can be said that there is a significant and positive relationship between user satisfaction with the library and the competencies of librarians. In other words, that there is a direct relationship between these two variables, with increasing the level of competence of librarians, the level of user satisfaction with the library increases and vice versa. Manuscript profile

Open Access Article

8 - Procrastination in evaluating academic libraries based on green library components and lead standards
Fatemeh Rezaeimanesh Mohsen Haji Zeanolabedini Amir Reza Asnafi

Objective: The purpose of this study is to clarify the role of libraries in society and implement the process of sustainable development, clarify the role of university libraries and evaluate them based on components, green library indicators and lead standards and prov More

Objective: The purpose of this study is to clarify the role of libraries in society and implement the process of sustainable development, clarify the role of university libraries and evaluate them based on components, green library indicators and lead standards and provide strategies to them. Methodology: The present study was conducted using the library methods and literature review.Results: The research findings showed that in order to have a green university library, this issue should first be considered by the society and the government, and in order to implement it, it should start by promoting green thinking and culture in the society. Because many of our problems in this area are rooted in culture and misuse of natural and non-renewable resources. University libraries have a great role to play in this regard due to their mission in teaching culture and creating a global civilization.Conclusion: To have a university green library, you do not necessarily have to start with a green building, but these libraries have green missions. Optimal use of water and non-renewable energy, use of recycling methods and waste management are known as green libraries.  Manuscript profile

Open Access Article

9 - Analysis of psychological characteristics of librarians of the Central Libraries of Tehran’s State Universities
Zahra Jamali Fatemeh Jamali

Objective: The purpose of this study is to identify the psychological characteristics of employees and librarians of central libraries of Tehran’s state Universities.Methodology: The present research method is descriptive _ correlation and the statistical populati More

Objective: The purpose of this study is to identify the psychological characteristics of employees and librarians of central libraries of Tehran’s state Universities.Methodology: The present research method is descriptive _ correlation and the statistical population of the research is the manpower of central libraries of public libraries in Tehran. To study the research community, a Neo questionnaire was used. In this study, Cronbach’s alpha test was used to measure the reliability of the questionnaire. Cronbach’s alpha is 0.897. It indicates that the questionnaire has the desired validity. Also the validity and validity of the  Neo personality questionnaire was implemented by Costa and McConnell (1987)on 208 American students within three months, whose validity coefficients were obtained between 0/83 to 0/ 75, which showed long - term validity of the questionnaire.Results: The cross - sectional score of the librarians is between 12 and 24 indicating that they have lasting emotions, scores of four additional features between 24 and 48, indicating that the librarians are flexible, sometimes an introvert, sometimes an extrovert, they care about others and their responsibilities. there was also no significant relationship between demographic variables and psychological characteristics.Conclusion: The librarians are emotionally stable, relaxed and easy to face with complex situations, they are social people and they have close relationships with others, but sometimes they are rather conservative, but sometimes they may be mindful of their interests, but they may sometimes be mindful of their interests. Manuscript profile

Open Access Article

10 - The study of patrons' way finding s' Central Library of Tehran University using Geospatial Information System
fahimeh Babalhavaeji Roya Pournaghi

Purpose: University libraries space and equipment design identifies the importance of understanding patron way finding behavior in the library. This study aimed to identify the user's navigation behavior using the library entrance and Recognized Locations in high- More

Purpose: University libraries space and equipment design identifies the importance of understanding patron way finding behavior in the library. This study aimed to identify the user's navigation behavior using the library entrance and Recognized Locations in high-traffic routes for Marketing Services in The central library of Tehran University with Geospatial Information System software. Methodology: This study is an empirical method using a checklist through direct observation of client traffic routes from the entrance on the ground floor and first floor of the entrance stairs at the central library of Tehran University. Findings: More than 360 entry routes are observed during this study, but, only 5 of those routes are taken by over 50% of observed patrons as they enter the library. The "library entrance, then go down the stairs to the first floor of the left", with 25.7 of the first path and the path "entrance, the Employee locker bag Kit, Wardrobe right and go to the first floor to the right of the stairs.", with 25.2 percent, the second floor of the library is known more than 50 percent of the traffic is allocated. Also, the "first floor entrance hall, Aboryhan", with 34.4 of the first path, the "first floor entrance, hallway Xerox, Hall of Science and Technology", and 9.3% for the second path, and the path "the first floor entrance, corridor, Xerox, General Informatics ", the ninth of the third track on the first floor of the library building is that more than 52 percent of the traffic on the first floor is devoted to. Results also showed that the users input routing library building is somewhat stable and predictable. Conclusion: Geospatial Information System has been introduced as tools for graphically displaying library and information science data. Library personnel can use geospatial information system to map the most popular routes and using those result increase the level of way finding ease in the entry areas of the library and to strategically market library materials and services. Manuscript profile

Open Access Article

11 - Using of social networking tools in sharing knowledge by librarians of University of Isfahan
Fatemeh Anari Asefeh Asemi Nosrat Riyahinia

Objective: Social media and its technology such as social networking have provided new opportunities for libraries and librarians in the world. In academic libraries, we can use of them as a powerful tool for communication. These tools provide excellent conditions for e More

Objective: Social media and its technology such as social networking have provided new opportunities for libraries and librarians in the world. In academic libraries, we can use of them as a powerful tool for communication. These tools provide excellent conditions for exchanging information between students and faculty members, and the librarians. This study determined use of the social networking tools (social networking sites, blogging tools, micro-blogging tools and wiki tools) in sharing the knowledge among librarians at University of Isfahan. Methodology: The research population included all librarians of University of Isfahan. The questionnaire is used for collecting data. The statistical software SPSS16 is used for data analyzing. Findings: The findings show that mean of using social networking  tools in sharing knowledge by University of Isfahan librarians 1.79 and mean of using each of social networking tools (Social networking Sites, blogging tools, micro-blogging tools, and wikis tools)  in sharing knowledge by University of Isfahan librarians includes the following (1.66), (1.69), (1.64) and (1.93). Conclusion: The results indicated the using social networking tools in sharing knowledge among librarians of university of Isfahan are downward evaluation. Also from among social networking tools categories, wiki tools and micro-blogging tools, respectively had maximum and minimum contribution in the process of  sharing knowledge between librarian this university. Manuscript profile

Open Access Article

12 - A study of knowledge management in Iranian academic libraries
fahimeh babalhavaeji Lida Mahdizadeh ghalehjoogh

This research tries to study knowledge management (KM) in the central libraries of Islamic Azad Universities and the Universities of Science, Research and Technology Ministry in the center of provinces of the country. It aims to study and inquire "organizational KM", an More

This research tries to study knowledge management (KM) in the central libraries of Islamic Azad Universities and the Universities of Science, Research and Technology Ministry in the center of provinces of the country. It aims to study and inquire "organizational KM", and compare it within the two group of research society. The method of research is analytical survey. To do this, all comprehensive branches of Islamic Azad University and 23 governmental Universities were selected as the sample using purposive selection and purposive cluster sample, respectively. To collect needed information, questionnaire is used. According to research findings, four hypotheses of difference between two research societies in terms of "collecting knowledge resources", "organizing knowledge resources", "disseminating knowledge resources", and "human knowledge resources" were rejected.     Manuscript profile

Open Access Article

13 - A survey on students' familiarity and use of library services in Karaj Islamic Azad University
shokouh tafreshi Solmaz Derogar Kalkhoran

This research, is done by using survey-descriptive method and aims to study students' familiarity and use of library services in Karaj Islamic Azad University. The research population is composed of 400 students out of 20000 students and after distributing the questionn More

This research, is done by using survey-descriptive method and aims to study students' familiarity and use of library services in Karaj Islamic Azad University. The research population is composed of 400 students out of 20000 students and after distributing the questionnaire (including 17 closed and 2 open-ended questions) as data collection tool, among them, 369 ones were returned. The findings of the research demonstrate that there is a meaningful reverse co-relation between the students' familiarity with the libraries and the library services and resources (R = 4.054), but there is a meaningful co-relation between their unfamiliarity with the library departments and using accessible library resources (R = 0.0507). There is also meaningful co-relation between students' expectation rate (R = 0.615) expectations and knowing how to use the library. The findings also indicate that 63.1 percent of students are the library members. 71.8 percent of students use the library for reading needed textbooks. The library resources are not up-to-date and there is also lack of library resources (57 percent). The students are not skillful in using library sources (49 percent). The students need to take part in some courses to learn how to use library (75.3 percent). The students make use of computer for searching (61.8 percent). The students are not urged by the professors to use the library resources (58 percent). It is notable that research hypothesis has not been confirmed. Finally some suggestions have been offered for the present and the future.     Manuscript profile

Open Access Article

14 - A survey on the information seeking skills of the students of Amirkabir University of Technology
haniye ghavam

Purpose: The present research aimed to investigate the librarians’ role in information seeking behavior of students of Amirkabir University. Methodology: The methodology was descriptive survey using a questionnaire and the reliability of which was measured 0.89 b More

Purpose: The present research aimed to investigate the librarians’ role in information seeking behavior of students of Amirkabir University. Methodology: The methodology was descriptive survey using a questionnaire and the reliability of which was measured 0.89 based on Cronbach’s alpha. Questionnaires were analyzed using SPSS software (version 16). Descriptive statistics techniques were applied. Findings: The results revealed that students most important goal when searching for data was to find information for their projects and they used both official and non-official methods for searching information. The books and personal experiences were the most important official and non-official sources for getting information respectively. The Science Direct database ranked first (86.3%) as the most used electronic database by the students while ISI (web of knowledge), Springer, ProQuest and Scopus ranked 2nd to 5th respectively. Methods of students’ retrieval of information were consulting by friends and faculty members, making errors & using experience, training courses in libraries and finally seeking advice of librarians. Conclusion: The main obstacles of easy access to information were low speed of the networks and problems of connections, lack of  enough English language knowledge, the interruption of universities subscription for electronic databases, lack of enough up to date sources in library and not using special resources by students.   Manuscript profile

Open Access Article

15 - INVESTIGATING THE LIBRARIANS' STATUS OF ORGANIZATIONAL AGILITY AT LIBRARIES OF ISLAMIC AZAD UNIVERSITY IN DISTRICT
mitra ghiasi Soheila jabbari

Purpose: To determine the organizational agility in Islamic Azad university libraries of region 3. Methodology: Metod is survey - analytical and practical. . The statistical society consists 18 librarries whit 40 librarians that participate in this survey. The questi More

Purpose: To determine the organizational agility in Islamic Azad university libraries of region 3. Methodology: Metod is survey - analytical and practical. . The statistical society consists 18 librarries whit 40 librarians that participate in this survey. The questionnaire is a researcher-made, that its  reliability is 0.8. base on Cronbach test. Data analysis using descriptive statistics (measures of dispersion) and analytical (one-sample t test student, independent T test, One-way ANOVA and Friedman) was performed by SPSS. Findings: Average organizational agility was 2.98 from 5. Component "response" had minimum mean (2.93) and Component "flexibility and adaptability" had maximum mean (3.04.There is not  significant correlation between the libraries and organizational agility and its component . Conclusion: In the libraries, levels of  organizational agility and all its components are in the medium. Manuscript profile

Open Access Article

16 - Gap analysis of services quality in Razi University Libraries
Afrooz Azimi Vaziri Aliakbar Famil Rouhany Mahmoud Moradi

Purpose: The main purpose of this paper was quality analysis of services provided by the Razi University Libraries based on gap analysis model. Methodology: This research used the survey method for collecting data. LibQual questionnaire was used to collect needed data. More

Purpose: The main purpose of this paper was quality analysis of services provided by the Razi University Libraries based on gap analysis model. Methodology: This research used the survey method for collecting data. LibQual questionnaire was used to collect needed data. The statistical society included 9000 users of the Razi University Libraries. The sampling method was stratified random sampling. According to Krejcie and Morgan, the sample size was determined 358 users. Statistical analysis used in this study was descriptive and inferential statistics by SPSS-18 software. Findings: The average of minimum acceptable service of users on the impact of library services is more than other two dimensions. Also, on the best level of expected service, the users had the highest expectations of the impact of library services. The services adequacy gap was in dimensions of the "library as place" and "information control", respectively, -/724 and -/376 which were both negative. About services superiority gap, the Razi University Libraries failed to reach the expected level of users in none of the dimensions. Therefore, in all three LibQual, services superiority gap was negative and the greatest gaps were respectively: The information control (-99/1), impact of library services (-46/1), and library as place (-34/1). Conclusion: The results of this research indicate that the total mean of library services in terms of the services adequacy gap was positive. This means that the Razi University Libraries have been able to meet the minimum expectations of their users, but the services superiority gap was negative.     Manuscript profile

Open Access Article

17 - The role of educational workshops in promoting Islamic Azad University libraries
zohreh mirhosseini zahra abazari Reza Rastavan

Purpose: The aim of this study is to investigate the role of educational workshops in promoting library management in Islamic Azad University Region 8 including 15 branches in Tehran and around Tehran. Methodology: Survey method is used for data gathering. An organized More

Purpose: The aim of this study is to investigate the role of educational workshops in promoting library management in Islamic Azad University Region 8 including 15 branches in Tehran and around Tehran. Methodology: Survey method is used for data gathering. An organized questionnaire is used with 96% reliability through Cronbach’s alpha test. Population are 100 managers and librarians of Region 8 of Islamic Azad University. Findings: According to the results, training courses increase job scales with average 3.26, job knowledge with 3.46, accuracy in job tasks with 3.09 and solving problems with 3.00. The data show that training courses stimulate staff for achieving to the objectives of organization with 3.20, and also improve the behavior of the staff. In the field of job promotion, the courses with average 3.11 are desired and stimulate it, but they are not led to advantage of promotion with average of 2/74. Conclusion: Participation and earning needed skills, job promotion, speed, accuracy and order, respect, planning and curiosity, presenting views, obeying and accepting responsibility, are in an acceptable level and it is suggested that the courses would be held periodically. Manuscript profile

Open Access Article

18 - A survey on the amount of usage of the information technology in university libraries of Gorgan and the barriers of applying them in the libraries
zohreh mirhoseini Behrang safari

Objective: the present research aims to determine the amount of usage and problems of using the information technology in university libraries of Gorgan. Methodology: the descriptive survey is used. Statistical society includes 14 university libraries attached to 6 med More

Objective: the present research aims to determine the amount of usage and problems of using the information technology in university libraries of Gorgan. Methodology: the descriptive survey is used. Statistical society includes 14 university libraries attached to 6 medical science university, Golestan, Agricultural science and natural resources, Islamic Azad, Payame Nour &Teacher’s training of Gorgan The librarians work in these libraries were 73. Findings: The amount of using IT is high and very high. Librarians declared that the most important problem of using different kinds of IT is lack of enough education, lack of recognition and acquiring resources, and not being fluent in English. Conclusion: On the whole the most important barrier of IT usage is declared not having written policy (95.9%)     Manuscript profile

Open Access Article

19 - Quality assessment of services offered by central library of Shahid Beheshti University of Medical Sciences by using Libqual model: from users` point of view
Hamid Moghaddasi Saeideh Valizadeh Haghi

Objective: The current research aimed at evaluating the service quality of the central library of Shahid Beheshti University of Medical Sciences. It has been done by using Libqual+TM model from view of respondents’ minimum, desired, and perceived levels of service More

Objective: The current research aimed at evaluating the service quality of the central library of Shahid Beheshti University of Medical Sciences. It has been done by using Libqual+TM model from view of respondents’ minimum, desired, and perceived levels of service quality. Methodology: The research type was analytical descriptive and data were gathered by using Libqual questionnaire. The Target population of this research included all of the students who were the users of the central library of Shahid Beheshti University of medical sciences. The sampling method was random sampling, and sample size was 224 persons determined by using Krejcie and Morgan`s estimate table for sample size. Findings: Users have not been provided with a minimum level of quality even, and there has been a considerable gap between desired and perceived levels of provided service quality. Moreover the most dissatisfaction was related to service effectiveness (The human aspect of service quality) Conclusion: There were differences, and gap between users` conception and offered services in all aspects. The mentioned library had not desired function from its users' perspective.   Manuscript profile

List of Articles کتابخانه دانشگاهی

Sanad

Links

Related Centers

Technical Support

Official pages