List of Articles رضایتمندی مشتری Open Access Article Abstract Page Full-Text 1 - Assessment of Relationship between Service Quality and Customer Satisfaction in Customer Decision Making Behavior in Travel around Ilam Province حمیده رشادت جو علی نعمتی زاد محمد ابویی اردکان Open Access Article Abstract Page Full-Text 2 - Investigating the role of Social Responsibility, Service Quality, and Corporate Identity of Organizations and Customers on Customer Satisfaction and Loyalty (Case Study: Pasargad Bank) abdillah naami seyedeh shima eftekhari sinjani Aliakbar Shahri Mejarshin Open Access Article Abstract Page Full-Text 3 - Investigating the Impact of Relationship Marketing (RM) Strategies on Customer Satisfaction and Customer Loyalty of Ansar Bank Clients hosain vazifehdost hosein khajehnobar maryam abdoli Open Access Article Abstract Page Full-Text 4 - Effect of Internal and External Features of Strawberry Products on Customer (Consumers) Satisfaction Case Study: Sanandaj Aalo Naderi S. Nabieyan Mohamad Reza Zare Mehrjerdi Hamed Ghaderzadeh