List of Articles بهبود خدمات

• Open Access Article
  • Abstract Page
  • Full-Text
  
  1 - The Study of Impact of Service Recovery on Customer Satisfaction With Service Improvement
  Ghazal Shams Mohammad Reza Dalvi
• Open Access Article
  • Abstract Page
  • Full-Text
  
  2 - The effect of Proactive Personality of Managers on Service Innovation and Improvement by the mediation of Scanning Environment and Social Capital
  Masoud Simkhah Elaheh Mohamadkhani