List of Articles Customer Experience Open Access Article Abstract Page Full-Text 1 - The Exploration of Verbal and Visual Characteristics of products in online stores Babak Rashidi Ashtiani S. H. Khodadad Hoseini Beytollah Akbari Moghaddam Open Access Article Abstract Page Full-Text 2 - Designing a marketing model in the community based on customer experience in nature tourism in Mazandaran province golnar shojaei Mahboubeh Naderi Doust Open Access Article Abstract Page Full-Text 3 - The Diamond Model of Digital Marketing Capabilities in Chain Stores with an Approach to Improving Productivity Tahmooreth Hasanqolipouriasori Maryam Osati Mohammad Aghaei Masoud Keimasi 10.30495/qjopm.2023.1961564.3394 Open Access Article Abstract Page Full-Text 4 - The role of sensory marketing in the improvement of customer experience and the intention of purchase from a store (case of study: Ofogh Kourosh chain stores) Reza Kazemi majid fattahi Niloofar Imankhan Open Access Article Abstract Page Full-Text 5 - Investigating the impact of social factors and environmental factors on the purchase of landline communication services on improving customer experience (case study: FIX customers in Tehran) Fariba Sayadi Hossein Safarzadeh Sina Nematizadeh Open Access Article Abstract Page Full-Text 6 - Investigating Antecedents and Consequences of Customer Experience in Using Mobile Banking Applications Nastaran Haghjooye Javanmard ابوالقاسم ابراهیمى Open Access Article Abstract Page Full-Text 7 - Formulating of a conceptual model for online customer experience in social media with an approach based on foundational data theory. Alireza Jafari Mahdi Zakipour marjan marjan rajabi Open Access Article Abstract Page Full-Text 8 - Providing a Customer Experience Management (CEM) Model in Omnichannel Banking (Case Study of Bank Day) Hamed Einipoor Hossein Shirazi Meysam Shafiei Roodposhti Farideh Haghshenas Kashani 10.82134/sjsm.2025.1122792 Open Access Article Abstract Page Full-Text 9 - Designing the Digital Customer Experience Management Model in Banking Industry Khan-Mohammad Milanlu mahmoud mohammadian Mehdi Naeimi Nezam-Abad Open Access Article Abstract Page Full-Text 10 - Identifying service quality dimensions in the digital platforms ecosystem and the influence on intention to use Based on customer experience Asieh Nazemi Masoumeh Hoseinzade Shahri Open Access Article Abstract Page Full-Text 11 - Scientific mapping of customer experience in the capital market during the COVID-19 pandemic Bibi Malihe Mahdizadeh Seyed Hamid Khodadad Hosseini Hamed Nazarpour Kashani https://doi.org/10.82107/jpsm.2025.1197286 Open Access Article Abstract Page Full-Text 12 - Investigating the impact of perceived service quality on the flow experience among retail food products in Mashhad melika Ghari ivari alireza khorakian آذر کفاش پور Open Access Article Abstract Page Full-Text 13 - Identifying the digital customer experience and its impact on customer satisfaction and intention to return in Islamic Fatemeh Eslahi Seid Mohammad Reza Mirahmadi Mojtaba Aghajani
