List of Articles Environment Open Access Article Abstract Page Full-Text 1 - Investigating the Factors Affecting Customer’s Word-of-Mouth Bank Advertising Using the Developed Personal Norm Theory "Case Study: of Meli Bank -Amlash branch sahar hosseinikhah choshaly Mohammad Hossein Reyhani Sahn Sarai https://doi.org/10.82244/qrm.2025.1128515/