Examining the status of clients benefiting from reference services and its future
Subject Areas : Journal of Knowledge Studies
معصومه احمدلو
1
(
teacher, Education Department, District One, Arak, Iran
)
asgar akbari
2
(
مدیر کتابخانه
)
Keywords: public libraries, reference sources, reference services, Benefit from services,
Abstract :
Introduction: Training and consulting on how to retrieve information sources from the duties of the reference department in order to establish interaction between patrons and libraries. The present study was conducted with the aim of investigating the role of reference services in the benefit of patrons and its future in public libraries. Methods: The research was conducted with a descriptive-survey method. A structured questionnaire was used to collect data. The statistical population of the research was members of public libraries, 224 of whom participated in the research. Findings: The findings of the research showed that patrons of public libraries benefit from current information, reference services, consultation, reference desk, user training, resource preparation, and reference librarian, in order from the lowest to the highest level of reference services. Also, regarding the reference sources, in order from the least to the most, they benefit from geographical sources, yearbooks, indexes, abstracts, encyclopedias, bibliographies, and biographies. Conclusion:Reference services, whether physical or virtual, play a key role in the interaction between users and libraries. Benefiting from reference services will not only increase users' satisfaction with the library, but will also increase the provision of quality services in line with the needs of patrons, improve the user experience and review the role of reference in libraries.
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