Presenting a competency model in appointing managers in service organizations by identifying and cultivating managers' competencies from the sociological perspective of organizations (Case study: Social Security Organization)

Subject Areas : sociology

behrouz khoshnamak ¹ , Suleiman Iranzadeh ² , asadollah khadivi ³ , Hoshang Tagizadeh ⁴

1 - PhD Student, Department of Public Administration, Tabriz Branch, Islamic Azad University, Tabriz, Iran
2 - Professor, Department of Industrial Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran
3 - Faculty Member and Assistant Professor, Department of Educational Sciences, Campus Management, Farhangian University, East Azerbaijan Province, Tabriz, Iran
4 - Professor, Department of Industrial Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran

Received: 2020-07-27 Accepted : 2020-08-08 Published : 2020-08-22

Keywords: Competency Model, Theme Analysis, public services organization in the field of insurance, factor analysis method,

Abstract :

Selection of managers based on competency has always been one of the main concerns of decision makers and policy makers in the public sector and the provision of public services.The selection of the right managers at the levels of centralized and provincial units and the central leadership of public service providers in the field of insurance has been of great importance and it is necessary to specify and develop the indicators of managerial competence required for management in this organization. The purpose of this study is to develop a competency model for selecting managers in one of the main organizations providing various insurance services in Iran. Statistical population, including general manager, deputy general managers, heads of departments and heads and senior experts and heads of branches of one of the general insurance departments of the north and northwest of the country (East Azerbaijan, West Azerbaijan, Ardabil, Zanjan, Kurdistan, Gilan, Mazandaran, Golestan , Qazvin and Hamedan) the statistical sample size is estimated at 228 people.Research method, integrated (qualitative and quantitative) and data collection tools in the qualitative part of the interview and the quantitative partThe questionnaire was based on the evaluation of competency criteria extracted from the qualitative part. The method of data analysis in the qualitative part was based on the theme analysis approach and in the quantitative part was based on the confirmatory factor analysis method to test the components of the competency model.