List of articles (by subject) Optimizing service delivery channels Open Access Article Abstract Page Full-Text 1 - Designing Service Outsourcing System in Support Organizations (Case Study: Imam Khomeini Relief Committee of Fars Province) yalda sharafiyan Habib Allah Ranaei Kordshouli Moslem Alimohamadloo Open Access Article Abstract Page Full-Text 2 - Investigating the impact of personalization of social media on brand loyalty and perceived quality with regard to consumer brand interaction and brand attachment (case study: customers of Samsung smartphones in Mashhad) Mohammad Ghasemi Roya Eghbal Ehsan Mohammadi Bajgiran