The Relationship between Organizational Silence and Employees’ Trust in Educational Organization in Khorasan-e-Shomali

Subject Areas :

Received: 2014-01-30 Accepted : 2014-06-15 Published : 2014-06-20

Keywords: Organizational silence, Employees’ trust, educational organization, North Khorasan Province,

Abstract :

This study aims to investigate the relationship between organizational silence and different dimensions of employees’ trust in educational organization in Khorasan-e- Shomali. The study is used applied, descriptive, analytical and survey research methods. Two standard questionnaires were used to test the hypotheses. The first questionnaire consisted of 23 questions on organizational silence. The second questionnaire includes 11 questions on the dimensions of employees’ trust and 5 demographic questions. SPSS and Lisrel software programs were used to analyze the collected data. The sample size consists of 250 employees of North Khorasan Province Department of Education. Using the aforementioned software programs, both Kolmogorov-Smirnov and Pearson Chi-Squared tests were conducted to analyze the data. The results show that there is a significant relationship between dimensions of a climate of silence (top management’s attitudes about silence, supervisors’ attitudes about silence and communication opportunities) and dimensions of employees’ trust (cognition-based trust and affect-based trust). More specifically, there is a positive correlation between cognition-based trust and top management’s attitudes about silence. However, no positive correlation was found between top management’s attitudes about silence and affect-based trust. On the other hand, there is a negative correlation between communication opportunities and dimension of employees’’ trust. Moreover, supervisors’ attitudes about silence and dimensions of employees’ trust are also negatively correlated.