The Study of Healthcare Service Quality Effects on Patients' Satisfaction Among the University, Social Security and Private Hospitals' Wards Unites in Urmia

Subject Areas : -Health economy

yousef  pashazadeh ¹ (Assistant Professor, Department of Business Management, Faculty of Economics and Management, Urmia University, Urmia, Iran)
hamed  valizadeh ² (M.sc student in Public Administration, Emergency Center, Urmia University of Medical Sciences, Urmia, Iran)
salar  faridpour ³ (PhD Student of Entrepreneurship, Department of Entrepreneurship, Qazvin Branch, Islamic Azad University, Qazvin, Iran)

Received: 2023-03-07 Accepted : 2023-09-05 Published : 2023-12-22

Keywords: Acting life quality, Health system evolution plan, Psychological enrichment,

Abstract :

Introduction: In order to apply the health aims in the fifth development program law, health system evolution planning has prepared with three purposes: financial protection of people, make equanimity in accessibility to health services, preferment of services quality. This research has done for purpose of studying the influence of health system evolution plan on the psychological enrichment and acting life quality of treatment cadre for educational-remedial hospitals of Urmia, with the descriptive-usage correlation method.Methods: For accessing to research goals, 330 clinical personnel of educational-remedial hospitals of Urmia selected with random sampling in spring and summer of 1396. The data of research has obtained through questionnaire and the design of questionnaire has done based on standard questionnaire and advice of faculties. For analysis of data, Data distribution test (Kolmogorov-Smirnov), T test, Regression and Spearman Correlation, was used in SPSS software.Results: The results showed that impressment of performance of health system evolution plan, in one aspects of five personnel enrichment aspects, confidence, shows decrease, Whiles in four aspect of impressment, autonomy, ability and signification it shows decrease.Also impressment of performance of health system evolution plan in six aspect of eight aspects of acting life quality means, balanced work, growth facility, safe work, social coalition, social utilization, facility of security, shows increase; Whiles in two others aspects means, impress of reward able and govern of law, it shows decrease.Conclusion: Generally, it concluded that impressment of performance of health system evolution plan on the personnel enrichment was influenced just on four aspects of five aspect, Whiles in acting life quality it influenced on six aspects of eight aspects.

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