Designing a Performance Evaluation Model for Outsourcing Services of Shahid Dr. Labafinejad Hospital Using BSC

Subject Areas : medical documents

Sayed Nasibullah Fatemi ¹ (M.Sc, Department of Health Services Management, Tehran South Branch, Islamic Azad University, Tehran, Iran)
Shaghayegh vahdat ² (Assistant Professor, Department of Health Services Management, Tehran South Branch, Islamic Azad University, Tehran, Iran)
Somayeh hesam ³ (Assistant Professor, Department of Health Services Management, Tehran South Branch, Islamic Azad University, Tehran, Iran)

Received: 2019-01-29 Accepted : 2019-05-28 Published : 2019-05-22

Keywords: Outsourced Service Performance Evaluation, Balanced Scorecard Model (BSC), Outsourced Service Performance,

Abstract :

Introduction: Outsourcing in the hospital is considered as a solution to a variety of problems. Outsourcing in a hospital is a transfer of part of the activities that lead to hospital productivity.The purpose of this study was to design a model for evaluating the outsourced service performance of Shahid Dr. Labafinejad Hospital using a balanced scorecard. Methods: The method of this study was descriptive-survey and applied to the target. The statistical sample was used to determine the criteria of the outsourced service performance evaluation model of all managers (25 people), supervisors of different departments of the hospital (55 people) and experts in quality improvement and procurement services (30 people) in Shahid Dr. Labafinejad Hospital and To determine the weight and importance of the outsourced performance evaluation model, 10 hospital managers.The research tool was a researcher-made questionnaire. Data were analyzed using Factor Verification and Fuzzy AHP Approach. Results: According to findings from Factor Verification Assessment for the Oversea Exercise Evaluation Model of Shahid Dr Labafinejad Hospital, using BSC, thirteen criteria were determined. Also, according to Fuzzy AHP analysis, in the model for evaluating the outsourcing service of Shahid Dr. Labafinejad Hospital, dimensional priority is dimensional internal business processes (0.370), financial dimension (0.293), dimensional customer (0.229), and dimensional growth and learning (0.108). Conclusion: The proposed model for the Shahid Dr. Labafinejad Hospital and other educational hospitals in the country can be implemented and provides an opportunity to evaluate the outsourced service performance using the BSC model.

References:

1- Jabari beirami H, mousazadeh Y, janati A. Hospitals Downsizing via Outsourcing and Integration Mechanisms (A Qualitative Study of the Views of experts and Managers in Tabriz University of Medical Sciences). J Mil Med, 2013; 15 (2): 133-142. [Pershian]

2- Mousazadeh Y, Jabaribeirami H, Janati A, AsghariJafarabadi M. Identifying and Prioritizing Hospital’s Units for Outsourcing Based on Related Indicators: a Qualitative Study. j.health, 2013; 4(2):122-133. [Pershian]

3- Ferdosi M, Farahabadi E, Mofid MF, Rejalian M, Haghighat P. Evaluation of outsourcing in nursing services: a case study of kashani hospital, isfahan in 2011, Materia socio-medica, 2011, 25(1), 37. [Pershian]

4- Asadi R, Etemadian M, Shadpour P, Semnani F. Designing a Model of Selection and Assessment of Hospital Outsourcing Services Based on Approach Hierarchical Possess(AHP)in Hospitals. Jhosp. 2018; 16 (4): 9-18[pershian].

5- Sadeghi M, Rashidzadeh M, Soukhakian M. Using Analytic Network Process in a Group Decision-Making for Supplier Selection. INFORMATICA, Vilnius University, 2012, 23(4): 621-643.

6- Ofunya Afande F., Maina M. Factors that Influence Effectiveness of Outsourcing of Catering Services in Public Hospitals in Kenya.Journal of Tourism, Hospitality and Sports; 2015:2312-5187.

7- Turner J, Broom K, Counte M. Is There a Relationship Between Value-Based Purchasing and Hospital Profitability? An Exploratory Study of Missouri Hospitals. Health Services Research and Managerial Epidemiology; 2015: 1-11.

8- Roberts V. Managing strategic outsourcing in the healthcare industry. Journal of Healthcare Management. July-Augus; 2001.

9- Malek Mohammadi M. Factors Affecting Decision Making Outsourcing Marketing Services in Iran Khodro Co. Master's Degree in Business Management, International Business Orientation, Allameh Tabataba'i Faculty, 2009; 1(1): 1-8. [Pershian]

10- Nasiripour AA, Afshar Kazemi MA, Izadi AR. Designing a Performance Assessment Model for Iranian Social Security Organization Hospitals with Balanced Scorecard Approach. Health INF Manage, 2013; 9(7): 1169-79. [Pershian]

11- Modak M, Pathak K, kanti Ghosh K. Performance evaluation of outsourcing decision using a BSC and Fuzzy AHP approach: A case of the Indian coal mining organization. Resources Policy, 2017, 52: 181–191.

12- Khaidir N, Shazali N, Ali N, Jamaludin N. The development of process innovation and organisational performance in Malaysian healthcare industry. Int. J. Business Innovation and Research, 2015, 9(2).

13- Lin Q, Liu L, Liu H, Wang D. Integrating hierarchical balanced scorecard with fuzzy linguistic for evaluating operating room performance in hospitals. Expert Systems with Applications, 2013; 40: 1917–1924.

14- Niven PR. Balanced scorecard step by step for government and nonprofit agencies, New York: John Wiley Sons, p8.survey. Total Quality Management; 2013: 161-71.

15- Wongrassam Gardiner PD and Simmons JEL. Performance Measurement Tools: The Balanced Scorecard And The EFQM Excellence Model.Journal: Measuring Business Excellence, 2003, 7(1): 14-28.

16- Nasiri Pour A, Tabibi SJA, Ghasem begloo A, Jadidi RA. Designing a Performance Ev aluation Model for Iranian Public Hospitals: Using the Balanced Scorecard. Journal of Arak University of Medical Sciences, 2009; 12(1): 95-106. [Pershian]