Ranking Effective Factors on Organizational Agility in Public Sector Using A.T. Kearney model and TOPSIS Method (Case Study: Hospitals in Birjand)

Subject Areas : medical documents

sayyid ali  banihashemi ¹ (Instructor, Department of Industrial Engineering, Payame Noor University, Iran)
zahra  Heidarnia ² (Instructor, Department of Public Management, Payame Noor University, Iran)
Vahid  Allahyari ³ (Bsc. Student of Industrial Engineering, Payame Noor University, Iran)

Received: 2019-01-08 Accepted : 2019-03-01 Published : 2019-02-20

Keywords: Agility, Hospital, Agile Organization, A.T. Kearney Model, TOPSIS,

Abstract :

Introduction: The ultimate ambition of organizations in today's fast-changing world is to properly manage and direct challenges and successfully deal with the continuous, dynamic, and unpredictable environmental changes. Agility is an attribute of organizations that enjoy such a management. The present study aimed to rank agility factors, examine their conditions, and identify strategies for enhancing agility in hospitals in the Iranian city of Birjand. Methods: This was an applied study using a descriptive-analytical method, and the A.T. Kearney model was used to assess organizational agility. The data was collected through a questionnaire that was distributed among 75 employees in three hospitals, namely A Hospital, B Hospital, and C Hospital. SPSS and Excel were used for statistical testing and ranking, using the TOPSIS method. Results: Considering the mean test results (t-tests) for the three hospitals and the significance level obtained for each criteria, it was found that A Hospital is an agile organization for the three criteria of culture and values, customer service, and organizational change. Considering that the performance management enjoyed a significance level below 0.05 for B Hospital, it is an agile organization in this regard. Meanwhile, C Hospital proved to be an agile organization in terms of culture and organizational change. Ranking results for agility of hospitals through TOPSIS showed that C Hospital with a relative immediacy index of 0.555 held the first place, A and B hospitals with relative immediacy indexes of 0.523 and 0.440 held the second and third place respectively. Conclusion: The statistical test results showed that out of the six organizational agility criteria, A Hospital enjoyed a desirable condition for the three criteria of culture and values, customer service, and organizational change, B Hospital for one criterion, namely performance management, and C Hospital for two criteria of culture and values and organizational change.

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