Performance Evaluation of Hospital by Using Dynamic Multiple Attribute Decision Making (DMADM): A Case Study in Imam Khomeini Hospital Affiliated to Social Security Organization in Arak 6

Subject Areas : medical documents

Abbas Jahangiri ¹ (Instructor, Department of Industrial Engineering, Faculty of Engineering, KHOMEIN Branch, Islamic Azad University, KHOMEIN)
Mohammad Jahangiri ² (Master of Occupational Health, Social Security Organization, Markazi province therapeutic management, Arak specialized clinic (3), Arak, Iran)

Received: 2017-05-15 Accepted : 2017-06-21 Published : 2017-05-22

Keywords: Hospital, Decision making, Performance evaluation, Dynamic Multiple Attribute Decision Making, Weighted Aggregated Sum Product Assessment,

Abstract :

Introduction: Performance evaluation is a numerical scale that Provides management information about evaluating and monitoring the current situations and activities of hospital. One of the performance evaluation tools is Dynamic Multiple Attribute Decision Making (DMADM) method. The purpose of this paper was performance evaluation of hospital via DMADM. Methods: In this cross-sectional case study the performance of Imam Khomeini hospital in Arak during 30 consecutive months that each month in decision matrix considered as an alternative, by considering 6 important attributes dynamically by using weighted aggregated sum product assessment (WASPAS) via Excel 2010 software was evaluated. Results: Hospital Performance Scores had fluctuations during the time but generally showed an upward trend during the thirty months. The maximum and minimum value was relevant of 27 and 12, respectively (0.9577, 0.5503). Furthermore showed a significant decrease in March of each year. Conclusion: The trend of hospital Performance Scores showed that the performance of mentioned hospital has improved during the time. Using the DMADM method in order to performance evaluation is a suggestion to managements and future researchers

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