Designing and Explaining a Pattern for Municipality Dependent Organizations Ranking

Subject Areas : مدیریت

Mohamad Mehdi Ghomian ¹ (Ph.D., Department of Public Administration, University of Tehran, Tehran, Iran)
Seyed Hesam Vaghfi ² (Ph.D., Department of Accounting and Faculty Member of Payame Noor University of Tehran, Iran)
Ali Fayaz ³ (M.A., Department of Accounting, Islamic Azad University, Science and Research Branch, Tehran, Iran)

Received: 2020-02-02 Accepted : 2020-02-02 Published : 2018-02-20

Keywords: Classification, Ranking, Performance Evaluation, Balanced Score Card, Municipality,

Abstract :

Focusing only on organizations' performance aspects (and not focusing on features, intrinsic differences aspects and external factors that affect organizations' performance), is one of the major deficiencies in current performance evaluation and ranking systems which also receive little attentions in previous studies. So, we tried in this study to develop and modify Balanced Scored Cards (B.S.C) and design a customized pattern for ranking municipality dependent organizations. We consider performance and classification indexes in the pattern together (but in two separate layers). In this study, we used Delphi Technique for designing phase and experts' opinions review who include managers in all municipality organizations and dependent companies (14 organizations and 6 dependent companies). Suggested weights by participants to four aspects of the pattern were tested by analytical hierarchy process pairwise comparisons (AHP) and compatibility rate for weights is 0.019 which shows compatibility in pairwise comparisons. After designing pattern which includes 41 categorized indexes), we execute it selectively in Mashhad five urban services dependent organizations (including fir stations and safety organizations, waste management organization, parks and green spaces organization, cemeteries organizations and fruits and vegetables and organizing jobs department).