To make the Balanced Scorecard for Regional Electric Company Using Fuzzy Delphi Method and Analysis Network Process

Subject Areas : River Basin Environment

mehrdad  seganeh ¹ (PhD student in public management, Department of public management, Qaemshahr branch, Islamic Azad university, Qaemshahr, Iran.)
hassan  foraty ² (assistant professor, PhD Of management, Faculty Member Of management, Department of managemen, Payam Noor University of Damghan)
monire  nazemi ³ (MA in Public Administration, Islamic Azad University of S&R Branch, Shahrood, Iran)
maryam  alboye ⁴ (MA in Management Executive, Payam Noor University Garmsar, Iran)

Received: 2016-06-01 Accepted : 2017-12-19 Published : 2020-02-20

Keywords: Strategic Planning, Balanced Scorecard, Operation, Fuzzy Delphi Method, Analytic Network Process,

Abstract :

This research explains the strategic objectives of the balanced scorecard in Semnan Province Regional Electric Company using network analysis process and Fuzzy Delphi method; it is an applied research from the purpose aspect and is descriptive-survey according to the implementation method. Data collection tools consist of the specialized interviews and three questionnaire, including the screening questionnaire of the primary indices based on Fuzzy Delphi technique, the expert questionnaire in order to prioritize the main criteria for selecting the implementation method of the project using the network analysis technique and DEMATEL questionnaire for final screening and classification of the main criteria for selecting the project. In the process of conducting the research, first Delphi technique was used to identify the most important indices and then the network analysis process method with a fuzzy approach was used to determine and prioritize the indices. The statistical universe of this research included the managers, the executives and experts of balanced evaluation implementation in Electricity Company of Semnan province; 15 individuals were identified as the sample members through snowball sampling method. Among the main results of this investigation, it can pointed to identify and explain 23 strategic goals in the four aspects of the balanced scorecard, sub-criterion prioritization of each approach and the final prioritization of the indices in Semnan Province Regional Electric Company that is a part of the innovation in this investigation.