A Survey of Components of Communication Skills and Their Relationship with Demographic Characteristics in Librarians of Isfahan University and Isfahan University of Medical Scie

Subject Areas : Journal of Information Systems and Services

Hassan Ashrafi Rizi ¹ (Associate Professor of knowledge and Information Science, Health Information Technology Research Center, Isfahan University of Medical Sciences, Isfahan, Iran)
Morteza Amraei ² (Master of knowledge and Information Science, Isfahan University of Medical Sciences, Isfahan, Iran)
Ahmad Papi ³ (Master of Medical Library and Information Science, Isfahan University of Medical Sciences, Isfahan)
Sosan Bahrami ⁴ (Ph.D of Educational Management, Isfahan University of Medical sciences, Isfahan, Iran)
Raheleh Samoei ⁵ (Master of Phsycology, Isfahan University of Medical sciences, Isfahan, Iran)

Received: 2012-12-21 Accepted : 2013-03-07 Published : 2013-03-17

Keywords: Communication skills, Isfahan University, Isfahan University of Medical , Librarians, Academic libraries,

Abstract :

Purpose: Since Library and Information Science is one of the jobs that are constantly in touch with users with varying information needs and different characteristics, it must have strong communication and have the ability to establish communication skills with users. As much, this relationship is appropriately established and effectively expanded, equally the librarian and the library will be more successful in achieving their goals. The purpose of this study is to determine components of communication skills and their relationship with demographic characteristics in librarians of Isfahan University and Isfahan University of Medical Sciences. This study is descriptive survey and data collection tool, is standardized questionnaires of Queendom communication skills.  Methods: Statistical population includes 117 librarians of the academic library in Isfahan University and Isfahan University of Medical Sciences. The sample consists of 117 librarians, and method of sampling is the census. Validity and reliability of questionnaires was confirmed by face and content validity and coefficient of Cronbachs Alpha(r=0/86). Methods of data collection, was personal.Data analyzed by SPSS16 software and two levels of descriptive (Mean and SD) and inferential statistics (T-test, Manova test and LSD). Findings: The findings showed that mean of communication skills and components in librarians of Isfahan University and Isfahan University of Medical Sciences were more than average. The firmly and vision components in male librarians of Isfahan University and Isfahan University of Medical Sciences was further than women. Setting emotions in the age group 38 to 47 years was more than the librarians in the age group 18 to 37 years. Emotion setting in librarian with diploma degree was less than that of the librarians, with BA degree. Results: Survey of components of communication skills showed that the mean of  components were more than average and there is significant relationship between the firmly and vision components with gender and there is also significant relationship between emotion setting with age and degree.

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