Assessment and Prioritization of Sazehgostar Saipa's Information Technology Processes' Gaps Based on COBIT Framework

Subject Areas : Industrial Management

Hessam Zandhessami ¹ , Mohammad Hasan Kargar ²

1 - Assistant Professor, Department of Industrial Management, Qazvin Islamic Azad University (QIAU), Qazvin, Iran
2 - M.A in EMBA, Islamic Azad University, Gazvin Branch

Received: 2018-01-11 Accepted : 2018-01-11 Published : 2011-12-22

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Abstract :

Control Objectives for information and related technology (COBIT) has become one of the most important guidelines for ITG, which provides organizations with a useful tool to start evaluating their own ITG systems. Since COBIT is a generic framework for any organization, it is crucial to prioritize the domains and processes of the framework based on the organization requirements.The COBIT framework was used to verify if IT processes are correctly managed in Sazehgostar Saipa Co. This research aims at identifying the situation of IT processes through evaluation of processes gap into an optimum level based on COBIT Framework. Research questions were as follows: 1.what is the levels of COBIT processes maturity and domains maturity? 2. The processes gap into the optimum level. 3. The weights of COBIT processes and domains based on IT strategies. 4. The prioritization of processes gap. The research steps were done based on research model using IT experts’ view and MCDM methods. The results of the research show that the corporation is powerful in “Acquire and Implement” and “Delivery and Support” domains more than other domains and the overall maturity level is 1.66. Besides, the results of gaps and prioritization of them in domains show that the most gaps are in “Manage Quality”, “Enable Operation and Use”, “Manage Problems” and “Provide IT Governance” Processes.