Modeling the relationship between the criteria and sub-criteria of EFQM2013 and EFQM2020 organizational excellence model and estimating the score of the new edition using the fuzzy technique.

Subject Areas : Industrial Management

Ali EbrahimiKordlar ^{1 *} , Hossein Safari ² , Ghazaleh Hosseinzadeh ³ , Fatemeh Sharifitabar ⁴

1 - Department of Accounting, Faculty of Accounting and Financial Sciences, College of Management, University of Tehran, Tehran, Iran.
2 - University of Tehran
3 - Faculty of Industrial and Technology Management, College of Management, University of Tehran, Tehran, Iran.
4 - Faculty of Industrial and Technology Management, College of Management, University of Tehran, Tehran, Iran.

Received: 2025-01-17 Accepted : 2025-09-03 Published : 2025-09-24

Keywords: European Foundation for Quality Management, Organizational Excellence Model, Fuzzy Techniques, Relationship.,

Abstract :

Throughout history, various management fields have been introduced, one of which is quality management. Organizations entering competition are compelled to follow a path of excellence. Through efforts of quality experts, different models of excellence have been created and are used as one of the most common methods for organizational success. These models serve as comprehensive tools for measuring performance, facilitating control, and improving outcomes. Examples of these models include the Deming model in Asia, the Malcolm Baldrige model in the United States, and the EFQM model in Europe. The primary objective of this study is to present a model for determining the relationships between the criteria and sub-criteria of the EFQM Excellence Model versions 2013 and 2020 and estimating the score of the new version. Secondary objectives include identifying the relationships between the criteria and sub-criteria of the EFQM2013 and 2020 models, modeling these relationships, and estimating the organizational excellence scores of organizations participating in the National Excellence Award based on the transition from the 2013 version to the 2020 version. This study is applied in nature and descriptive-survey in terms of data collection. The score for the 2020 version of the EFQM Excellence Model is calculated using fuzzy techniques, considering the relationships between the criteria and sub-criteria of both versions. The research domain pertains to quality management and especially business excellence models, while the geographic scope involves organizations participating in the National Excellence Award. The EFQM Excellence Model used includes versions 2013 and 2020.

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