Subject Areas :
محمد علی الهی چورن 1 , جمشید عینالی 2 , مهدی رمضان زاده 3
1 - دانشجوی دکتری جغرافیا و برنامه ریزی شهری دانشگاه فردوسی مشهد
2 - دانشیار گروه جغرافیا دانشگاه زنجان ایران
3 - دانشیار گروه مدیریت جهانگردی دانشگاه مازندران ایران
Keywords:
Abstract :
Akbari, Mena, Hashemzadeh, & Jaleh. 2019Factors affecting the satisfaction of Arab tourists in
Kelardasht. Heritage and Tourism, 1 (2), 57-79 (inpersion).
Aktaş, A., Çevirgen, A., & Toker, B. (2018). Assessing holiday satisfaction of German and Russian
tourists visiting Alanya. Tourism and hospitality management, 15(1), 1-12.
Alegre, J., & Garau, J. (2018). Tourist satisfaction and dissatisfaction. Annals of tourism
research, 37(1), 52-73.
Anderson, E., Bai, Z., Bischof, C., Blackford, L. S., Demmel, J., Dongarra, J., ... & Sorensen, D.
(1999). LAPACK Users' guide. Society for Industrial and Applied Mathematics.
Anderson, E., Bai, Z., Bischof, C., Blackford, L. S., Demmel, J., Dongarra, J., ... & Sorensen, D.
(1999). LAPACK Users' guide. Society for Industrial and Applied Mathematics.
Bagri, S. C., & Devkant, K. A. L. A. (2015). TOURISTS’SATISFACTION AT TRIJUGINARAYAN,
INDIA: AN IMPORTANCE-PERFORMANCE ANALYSIS. Advances in Hospitality and Tourism
Research (AHTR), 3(2), 89-115. (inpersion).
Bahari Meymandi, Seyed Amir Abbas, Daryabari, Seyed Jamaluddin, Bakhshandeh Nusrat, Abbas,
Najafi, Abbas. (2018). The role of tourism in the sustainable development of Ramsar. Journal of
New Attitudes in Human Geography, 10 (2), 147-157. (inpersion).
Bansal, R. N., & Malhotra, M. (2016). Job Satisfaction in Government Teaching Hospitals: A Case
Study of Medical College at Punjab. Ind J of Science and Technology, 9, 25.
Cardozo, R. N. (1965). An experimental study of customer effort, expectation, and
satisfaction. Journal of marketing research, 244-249.
Cardozo, R. N. (1965). An experimental study of customer effort, expectation, and
satisfaction. Journal of marketing research, 244-249.
Chen, C. F., & Chen, F. S. (2018). Experience quality, perceived value, satisfaction and behavioral
intentions for heritage tourists. Tourism management, 31(1), 29-35.
Chen, C. F., & Chen, F. S. (2019). Experience quality, perceived value, satisfaction and behavioral
intentions for heritage tourists. Tourism management, 31(1), 29-35.
Chen, L. T., Chen, C. W., & Chen, C. Y. (2019). Are educational background and gender moderator
variables for leadership, satisfaction and organizational commitment?. African Journal of Business
Management, 4(2), 248-261.
Del Bosque, I. A. R., San Martín, H., & Collado, J. (2019). The role of expectations in the consumer
satisfaction formation process: Empirical evidence in the travel agency sector. Tourism
management, 27(3), 410-419.
Dmitrovic, T., Cvelbar, L. K., Kolar, T., Brencic, M. M., Ograjenšek, I., & Žabkar, V. (2019).
Conceptualizing tourist satisfaction at the destination level. International Journal of Culture,
Tourism and Hospitality Research, 3(2), 116-126.
Do Valle, P. O., Silva, J. A., Mendes, J., & Guerreiro, M. (2018). Tourist satisfaction and destination
loyalty intention: A structural and categorical analysis. International Journal of Business Science &
Applied Management (IJBSAM), 1(1), 25-44.
Ebrahimpour, Habib, Seyed Naghavi, Mir Ali, Yaghoubi, Noor Mohammad. (2018). Factors Affecting
Tourist Satisfaction and Loyalty in Ardabil Province (Case Study of Sarein Tourism Zone).
Tourism Management Studies, 5 (14), 67-92(inpersion).
Einali, Jamshid, Elahi Chorn, Mohammad Ali. (2019). Explaining the Factors Affecting Tourists'
Satisfaction with Rural Tourism (Case Study: Vanush Village). Tourism Space, 8 (30), 47-65.
(inpersion).
Elahi Choran, Mohammad Ali, Ramezanzadeh Lesboui, Mehdi, Einali, Jamshid. (2019). Estimation of
physical, real and effective range of tourism capacity (Case study: Nowshahr city complexes and
parks). Journal of New Attitudes in Human Geography (4)11, 582-599(inpersion).
Eusébio, C., & Vieira, A. L. (2018). Destination attributes' evaluation, satisfaction and behavioural
intentions: A structural modelling approach. International Journal of Tourism Research, 15(1), 66-
80.
Figueiredo, E., & Raschi, A. (Eds.). (2013). Fertile Links?: Connections Between Tourism Activities,
Socioeconomic Contexts and Local Development in European Rural Areas (Vol. 148). Firenze
University Press.
Forman, A. (1986), The impact of purchase decision confidence on the process of consumer
satisfaction/dissatisfaction, Unpublished Ph.D. Dissertation, Knoxville: The University of
Tennessee
Frangos, C. C., Karapistolis, D., Stalidis, G., Constantinos, F., Sotiropoulos, I., & Manolopoulos, I.
(2015). Tourist loyalty is all about prices, culture and the sun: A multinomial logistic regression of
tourists visiting Athens. Procedia-Social and Behavioral Sciences, 175, 32-38.
Fuchs, M., & Weiermair, K. (2018). New perspectives of satisfaction research in tourism
destinations. Tourism Review, 58(3), 6-14.
Han, G. S., Han, D. S., Cho, B. J., & Moon, T. Y. (2018). Impact of Satisfaction with Physical
Education, General Education Courses on Exercise Adherence in University Students. Journal of
the Korea Academia-Industrial cooperation Society, 11(9), 3380-3389.
Hassan, M. M., & Shahnewaz, M. (2014). Measuring tourist service satisfaction at destination: A case
study of Cox’s Bazar sea beach, Bangladesh. American Journal of Tourism Management, 3(1), 32-
43.
Hassan, M. M., & Shahnewaz, M. (2014). Measuring tourist service satisfaction at destination: A case
study of Cox’s Bazar sea beach, Bangladesh. American Journal of Tourism Management, 3(1), 32-
43.
He, Y., Li, W., & Lai, K. K. (2018). Service climate, employee commitment and customer
satisfaction. International Journal of Contemporary Hospitality Management.
Heidari, Mohammad Taghi, Barzegar, Sadegh, Elahi Chooran, Mohammad Ali. (2020). An Analysis
of Tourism Investment in Coastal Border Areas with Sustainable Development Approach (Case
Study: Chalous County). Journal of Border Science and Technology, 9 (1), 29-59(inpersion).
Ho, R., Huang, L., Huang, S., Lee, T., Rosten, A., & Tang, C. S. (2019). An approach to develop
effective customer loyalty programs. Managing Service Quality: An International Journal.
Homburg, C., Koschate, N., & Hoyer, W. D. (2018). The role of cognition and affect in the formation
of customer satisfaction: a dynamic perspective. Journal of marketing, 70(3), 21-31.
Hung, S. Y., Durcikova, A., Lai, H. M., & Lin, W. M. (2019). The influence of intrinsic and extrinsic
motivation on individuals' knowledge sharing behavior. International Journal of Human-Computer
Studies, 69(6), 415-427.
Ibrahim, E. E., & Gill, J. (2018). A positioning strategy for a tourist destination, based on analysis of
customers' perceptions and satisfactions. Marketing intelligence & planning.
Khirin, W., & Nakpathom, P. (2013). Russian tourists' motivation, perception, and satisfaction of
Pattaya. In The Proceedings of 1st World Conference on Hospitality, Tourism and Event Research
and International Convention and Expo Summit 2013, Bangkok, Thailand, 25th-28th May
2013 (pp. 210-221). International Program in Hotel and Tourism Management, Siam University.
Khirin, W., & Nakpathom, P. (2013). Russian tourists' motivation, perception, and satisfaction of
Pattaya. In The Proceedings of 1st World Conference on Hospitality, Tourism and Event Research
and International Convention and Expo Summit 2013, Bangkok, Thailand, 25th-28th May
2013 (pp. 210-221). International Program in Hotel and Tourism Management, Siam University.
Khuong, M. N., & Luan, P. D. (2015). Factors Affecting Tourists' Satisfaction towards Nam Cat Tien
National Park, Vietnam-A Mediation Analysis of Perceived Value. International Journal of
innovation, management and technology, 6(4), 238.
Khuong, M. N., & Luan, P. D. (2015). Factors Affecting Tourists' Satisfaction towards Nam Cat Tien
National Park, Vietnam-A Mediation Analysis of Perceived Value. International Journal of
innovation, management and technology, 6(4), 238.
Kozak, M., & Rimmington, M. (2000). Tourist satisfaction with Mallorca, Spain, as an off-season
holiday destination. Journal of travel research, 38(3), 260-269.
Lapeyre, R. (2010). Community-based tourism as a sustainable solution to maximise impacts locally?
The Tsiseb Conservancy case, Namibia. Development Southern Africa, 27(5), 757-772.
Lee, S., & Heo, C. Y. (2009). Corporate social responsibility and customer satisfaction among US
publicly traded hotels and restaurants. International Journal of Hospitality Management, 28(4),
635-637.
Lee, Y. K., Lee, C. K., Lee, S. K., & Babin, B. J. (2018). Festivalscapes and patrons' emotions,
satisfaction, and loyalty. Journal of business research, 61(1), 56-64.
Marcussen, C. H. (2011). Determinants of tourist satisfaction and intention to return. Turizam:
međunarodni znanstveno-stručni časopis, 59(2), 203-221.
Marcussen, C. H. (2011). Determinants of tourist satisfaction and intention to return. Turizam:
međunarodni znanstveno-stručni časopis, 59(2), 203-221.
Mehri Back Hall, Esfandiar, Pourramazan, Issa, Molaei Hashjin, Nasrallah, Bigdeli, Atosa. (1398).
Explain the role of tourism in the social sustainability of villages in Ghaemshahr city based on the
opinion of local managers. Journal of New Attitudes in Human Geography, 11 (2), 83-97.
(inpersion).
Mendes, F. A., de Oliveira, T. R. C., Gomes, V. L., do Prado, C. J., & das Neves, F. D. (2011).
Mandibular overdentures with immediate loading: satisfaction and quality of life. International
Journal of Prosthodontics, 24(6).
Meng, F., Tepanon, Y., & Uysal, M. (2008). Measuring tourist satisfaction by attribute and
motivation: The case of a nature-based resort. Journal of vacation marketing, 14(1), 41-56.
Mirbagheri Hir, Mir Nasser, Mirzaei, Hossein, Asadi, Fatemeh. (1398). Investigating the development
strategies of tourism industry in the context of ICT in East Azerbaijan province. Journal of New
Attitudes in Human Geography, 11 (3), 203-220. (inpersion).
Mkpojiogu, E. O., & Hashim, N. L. (2016). Understanding the relationship between Kano model’s
customer satisfaction scores and self-stated requirements importance. SpringerPlus, 5(1), 197.
Moreira, P., & Iao, C. (2014). A longitudinal study on the factors of destination image, destination
attraction and destination loyalty. Journal of Social Sciences, 3(3), 90.
Moreno, A., & Becken, S. (2009). A climate change vulnerability assessment methodology for coastal
tourism. Journal of Sustainable Tourism, 17(4), 473-488.
Naidoo, P., Ramseook-Munhurrun, P., & Seegoolam, P. (2011). An assessment of visitor satisfaction
with nature-based tourism attractions. International journal of management and marketing
research, 4(1), 87-98.
Neal, J. D., & Gursoy, D. (2008). A multifaceted analysis of tourism satisfaction. Journal of Travel
Research, 47(1), 53-62.
Neuts, B., Romão, J., Van Leeuwen, E., & Nijkamp, P. (2013). Describing the relationships between
tourist satisfaction and destination loyalty in a segmented and digitalized market. Tourism
Economics, 19(5), 987-1004.
Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction
decisions. Journal of marketing research, 17(4), 460-469.
Oliver, R. L., & DeSarbo, M. S.(1998). Response determinants in satisfaction judgements.
Olson, J. C., & Dover, P. A. (1979). Disconfirmation of consumer expectations through product
trial. Journal of Applied psychology, 64(2), 179.
Pizam, A., & Milman, A. (1993). Predicting satisfaction among first time visitors to a destination by
using the expectancy disconfirmation theory. International Journal of Hospitality
Management, 12(2), 197-209.
Prayag, G., & Ryan, C. (2012). Antecedents of tourists’ loyalty to Mauritius: The role and influence of
destination image, place attachment, personal involvement, and satisfaction. Journal of travel
research, 51(3), 342-356.
Python, M., & Ceuleneer, G. (2003). Nature and distribution of dykes and related melt migration
structures in the mantle section of the Oman ophiolite. Geochemistry, Geophysics,
Geosystems, 4(7).
Python, M., & Ceuleneer, G. (2003). Nature and distribution of dykes and related melt migration
structures in the mantle section of the Oman ophiolite. Geochemistry, Geophysics,
Geosystems, 4(7).
Rosentraub, M. S., & Joo, M. (2018). Tourism and economic development: Which investments
produce gains for regions?. Tourism management, 30(5), 759-770.
Saleh, A. M., Darawad, M. W., & Al-Hussami, M. (2014). Organizational commitment and work
satisfaction among Jordanian nurses: A comparative study. Life Science Journal, 11(2), 31-36.
Soleimani Mansour, Mohammadnejad Ali, Khodadadi Parvin, Atai Vahid2015. Measuring the
satisfaction of tourists from the city of Mahabad with emphasis on shopping tourism. Journal of
Economics and Urban Management. 3 (10): 139-155(inpersion).
Song, H., Van der Veen, R., Li, G., & Chen, J. L. (2012). The Hong Kong tourist satisfaction
index. Annals of Tourism Research, 39(1), 459-479.
Sturman, D. A., & Moghaddam, B. (2018). The neurobiology of adolescence: changes in brain
architecture, functional dynamics, and behavioral tendencies. Neuroscience & Biobehavioral
Reviews, 35(8), 1704-1712.
Suanmali, S. (2014). Factors affecting tourist satisfaction: An empirical study in the northern part of
Thailand. In SHS web of Conferences (Vol. 12, p. 01027). EDP Sciences.
Tataian,Reza Tamratash and Asieh Serajian, 2007, Study and Identification of the Most Important Soil
Pollutants in Mazandaran Province, The First Conference on Environmental Systems Planning and
Management Engineering, Tehran, University of Tehran, Faculty of Environment,
https://www.civilica.com
Tefler, D., & Sharply, R. (2008). Tourism and development in the in the developing World, round
Ledge Publication.
Theologian, Ibrahim, Ziari, Keramatullah, Pourahmad, Ahmad, Farhoudi, Rahmatullah. (2019).
Measuring the level of satisfaction with the quality of the environment of tourist places Case study:
Region 3 of Shiraz. Journal of Urban Tourism, (), 0-0. doi: 10.22059 / jut.2018.231461.297
Truong, T. H., & King, B. (2009). An evaluation of satisfaction levels among Chinese tourists in
Vietnam. International Journal of Tourism Research, 11(6), 521-535.
Tse, D. K., & Wilton, P. C. (1988). Models of consumer satisfaction formation: An extension. Journal
of marketing research, 25(2), 204-212.
UNWTO, E. (2015). The Decision-making Process of Meetings, Congresses, Conventions and
Incentives Organizers.
Velázquez, B. M., Saura, I. G., & Molina, M. E. R. (2011). Conceptualizing and measuring loyalty:
Towards a conceptual model of tourist loyalty antecedents. Journal of vacation marketing, 17(1),
65-81.
Wang, X., Zhang, J., Gu, C., & Zhen, F. (2009). Examining antecedents and consequences of tourist
satisfaction: A structural modeling approach. Tsinghua Science and technology, 14(3), 397-406.
Wei, H., Zhang, Y., Shi, L., Zhang, J., Xia, Y., Zang, J., ... & Jiang, X. (2013). Higher dosage of HIFU
treatment may lead to higher and longer efficacy for moderate to severe perennial allergic
rhinitis. International journal of medical sciences, 10(13), 1914.
WTTC-World Travel and Tourism Council. (2013). Travel & Tourism Economic Impact 2013 Sub
Saharan Africa”.
Yoon, Y., & Uysal, M. (2005). An examination of the effects of motivation and satisfaction on
destination loyalty: a structural model. Tourism management, 26(1), 45-56.
Yoon, Y., & Uysal, M. (2005). An examination of the effects of motivation and satisfaction on
destination loyalty: a structural model. Tourism management, 26(1), 45-56.
Žabkar, V., Brenčič, M. M., & Dmitrović, T. (2010). Modelling perceived quality, visitor satisfaction
and behavioural intentions at the destination level. Tourism management, 31(4), 537-546.