Investigating the effects of emotional intelligence on social, psychological and human resource development (Case study: Chaharmahal and Bakhtiari Social Security Insurance Organization)
Subject Areas : business management
hosein
zamani
1
(Department of Public Administration, Dehaghan Branch, Islamic Azad University, Dehaghan, Iran)
Mansour
Rafiei
2
(Department of Public Administration, Dehaghan Branch, Islamic Azad University, Dehaghan, Iran)
Keywords: Psychological factors, Social Factors, Human Resource Development, : Emotional Intelligence, Social Security Insurance,
Abstract :
Emotional intelligence refers to the ability to maintain motivation and resistance to anonymity, impulse control, empathy with others, and hopefulness, as well as the development of human resources is a process that employees are continually assisted by in an organized manner. The purpose of this study was to investigate the effects of emotional intelligence on social, psychological factors and human resource development. was applied the correlation-survey method was used. The statistical population consisted of all employees of social security insurance in Chaharmahal va Bakhtiari province. It was returned that the collected data was analyzed by SPSS and Lisrel software. The results show that emotional intelligence has a positive effect on social, psychological and human resources development and it is suggested that managers of organization through effective personal and organizational communication, increase the sense of responsibility in employees and by transferring values. Subordinate organizations and the acceptance of goals motivate them to take into consideration this, the social security organization whose mission is to develop insurance services for every individual in the community, to select employees to provide services to those with emotional intelligence. And high social connectivity, which is the key to this Consideration is merit in the recruitment process.
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