The Role of Managers' Communication Skills on Workplace Efficiency (Case study: Employees of business enterprises in Kerman)

Subject Areas : ‌Family

somayeh sadat mahdavi ¹ , seyed vahid aqili ² , norooz hashemzehi ³ , ali akbar farhangi ⁴

1 - PhD Student in Social Communication Sciences, Science and Research Branch, Islamic Azad University, Tehran, Iran
2 - Associate Professor, Department of Social Communication, Central Tehran Branch, Islamic Azad University, Tehran, Iran
3 - Assistant Professor, Department of Social Sciences, East Tehran Branch, Islamic Azad University, Tehran, Iran
4 - Professor, Department of Public Administration, Science and Research Branch, Islamic Azad University, Tehran, Iran

Received: 2018-12-02 Accepted : 2019-12-18 Published : 2020-11-21

Keywords: Efficiency, Support, empathy, listening, Self-openness,

Abstract :

Today's executives have come to the conclusion that business can not be run only by laws and regulations Rather, they need other tools called communication skills. The purpose of this article is to investigate the role of managers 'communication skills on the efficiency of the workplace from the employees' perspective. The purpose of this article is to investigate the role of managers 'communication skills on the efficiency of the workplace from the employees' perspective. Theoretical discussions using the theories of persuasion (Holland), Needs Hierarchy Theory (Maslow), Success Theory (McClelland), Theory of Motivation and Mental Health (Hertzberg), Elton Mayo Theory, Social influence theory, Adams Theory, People Satisfaction and Goal Approach. The dimensions of communication skills are self-reliance, social support, empathy, and listening, and the dimensions of work efficiency include: flexibility, fairness, The beauty of the service space is to respect the client's views and to pay attention to human capital. Statistical community of 34 stores of Kerman city, were selected by random sampling and 182 employees were surveyed. The data collection tool was a questionnaire and the data were analyzed through structural equations. According to the results of the research, the dimensions of communication skills (self-openness, social support, empathy and listening) have an impact on the efficiency of the workplace, That is to say, this causal relationship is predicted to be confirmed in a larger sample of the same community.