Investigating the Factors Causing the Formation of Organizational Citizenship Behavior (Case Study: staff of Academic Center for Education, Culture and Research of the University of Tehran)

Subject Areas : ‌Family

ام لیلا لشکری ¹ , hamid ansari ² , davar sheikhavandi ³ , talieh khademian ⁴

1 - PhD Student of Sociology, Central Tehran Branch, Islamic Azad University, Tehran, Iran
2 - Associate Professor of Sociology, Faculty of Social Sciences, University of Tehran, Iran
3 - Associate Professor, Department of Sociology, North Tehran Branch, Islamic Azad University, Tehran, Iran
4 - Associate Professor, Department of Sociology, North Tehran Branch, Islamic Azad University, Tehran, Iran

Received: 2018-11-19 Accepted : 2019-08-04 Published : 2019-09-21

Keywords: Organizational Citizenship Behavior, Constituent Factors, Organizational Justice Indicators, Welfare Indicators, Management Indicators,

Abstract :

Considering the fact that organizational citizenship behavior can be regarded as one of the most fundamental social and managerial issues, and as it has been studied in different circles as well as the significance of underlying factors of its formation, this research tries to study those underlying factors in the of the Academic Center for Education, Culture and Research (ACECR) of the University of Tehran. This research is quantitative and conducted in a survey method. The required data was collected using a researcher-oriented questionnaire and library method. The study population consisted of all employees and experts and senior experts, middle managers and executives who worked at ACECR. All ACECR’s staff are 260 employees including middle and high-ranking managers and senior experts were selected as the statistical community. As the final results reveal, based on the factors leading to the organizational citizenship behavior, it can be said that in the first priority, there was a lack of organizational justice. The second priority is the lack of suitable welfare and mental calmness, want of overtime allowance, low-interest loans as well as poor conditions of the workplace. The third priority focuses on lack of suitable management indicators.