Identifying effective Competencies on Sustainable Performance (Banking Industry)
Subject Areas : Human resources managementfatemeh eskandar 1 * , رضا قرائی پور 2
1 -
2 - عضو هیات علمی فعلی و مدیرگروه در دانشگاه الکترونیکی ایرانیان، مدیر منابع انسانی و پشتیبانی بانک توسعه صادرات ایران، عضو هیات علمی
Keywords: Competence, Assessment Center, Banking Industry Managers, Sustainable Performance,
Abstract :
Introduction: In today's competitive world, achieving a competitive advantage in the banking industry is of considerable importance. One of the methods of achieving a competitive advantage is achieving sustainable performance by using the capabilities of organizational human resources. If organizational managers have appropriate competencies, the organization can be more confident in achieving a competitive advantage. The purpose of this article is to present a model of key competencies of banking industry managers to create sustainable performance.
Methodology: For this purpose, meta-synthesis qualitative analysis was used to examine the research conducted in the field.
Results and Discussion:
The results showed that the final model can be presented with 19 concepts as the basic competencies of managers in sustainable industry and 5 general categories of personal characteristics, skills, abilities, attitudes and knowledge. In the category of personal characteristics, self-confidence and self-belief, professional ethics, responsibility and resilience are in the category of ability, conflict management, stress management, ideation and creative thinking and strategic management, in the category of attitude, mirroring, transformational orientation, risk-taking, in the category of knowledge, environmental awareness, knowledge management and continuous learning, and in the category of skills, problem solving, communication skills, planning and organization, team and networking and leadership. The reliability of the proposed model was examined using the kappa coefficient. Given that this value is about 0.6, it is within the appropriate value range and the model is reliable.
Conclusion:Based on the results, it is suggested that the competency model of managers in the banking industry be based on this basic model. However, it is necessary to prioritize competencies and select a number of these competencies at each management level.
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