The Basis and Solutions for Protecting the Fundamental Rights of Customers and Recipients of Services from the View Point of Islamic Jurisprudence
Subject Areas : فقه و مبانی حقوق
zahra
sarkeshekeyan
1
(Ph.D. Student, Department of Fiqh(jurisprudence) and basis of Islamic law, Isfahan (Khorasgan) Branch, Islamic Azad University, Isfahan, Iran)
Esmat al-Sadat
Tabatabaei Lotfi
2
(Assistant Professor, Department of Fiqh(jurisprudence) and basis of Islamic law, Qom Branch, Islamic Azad University, Qom, Iran)
Hormoz
Asadi Kohbad
3
(Assistant Professor, Department of Fiqh(jurisprudence) and basis of Islamic law, Ramhormoz Branch, Islamic Azad University, Ramhormoz, Iran.)
Keywords: Customer, consumer rights, work and services, supplier, jurisprudence,
Abstract :
One of the modern legal issues is the rights of customers and recipients of services, which is part of the consumer rights. Identifying and paying attention to these rights can provide customer satisfaction, health and quality in delivering services, and prevent conflicts in the service market. In the present study, the descriptive-analytical method has been used to explain and examine the principles and strategies for protecting the rights of service customers from the view point of Islamic jurists. In terms of protecting the right of freedom in choice and having a competitive and anti-monopoly market, having accurate and complete information about services, having health and safety services, which are referred to as the fundamental rights of consumers of goods and services, there are issues and rulings, with minor differences, to prevent harm. Government support and interference in regard to harmful services and deceptive practices through the Hasbeh and other institutions is confirmed and emphasized.
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