@article{
  author = {Sadeghi moghadam, Mohammad Reza, Momeni, Ramin},
  title = {The settlement of soft TQM philosophy based on APQC pattern
presenting a structural model (case- study: Saman bank branches)},
  journal = {The Journal of Productivity Management},
  year = {2017},
  volume = {11},
  issue = {2},
  pages = {7-30},
  doi = {},
  url = {https://sanad.iau.ir/fa/Article/975909}
}