TY  - JOUR
AU  - Shams, Ghazal
AU  - Dalvi, Mohammad Reza
TI  - The Study of Impact of Service Recovery on Customer Satisfaction With Service Improvement
JO  - Journal of Development & Evolution Mnagement
VL  - 10
IS  - 33
SP  - 53
EP  - 60
PY  - 2018
DO  - 
ER  -