@article{
  author = {Moradi, Mohammad, Horri, Mohammad Sadegh, Noori, Iraj},
  title = {Quantitative studies in the management of the banking industry in order to increase customer satisfaction and profitability (case study: Bank Mellat)},
  journal = {Quarterly Journal of Quantitative Researches in Management},
  year = {2023},
  volume = {14},
  number = {53},
  pages = {52-84},
  doi = {10.30495/qrm.2023.1991352.1032}
}