@article{
  author = {Saeidnia, H. R., Eshrafi, S. M.},
  title = {An Investigation of Service Quality in Public and Private Banks Using Five Dimensions SERVQUAL Model},
  journal = {Jounal of Marketing Management},
  year = {2008},
  volume = {3},
  issue = {1},
  pages = {141-155},
  doi = {},
  url = {https://sanad.iau.ir/fa/Article/811891}
}