@article{
  author = {Nayebzadeh, Sh., Dehghandehnavi, H., Feiz, M. R.},
  title = {Evaluating Melli Bank Service Quality Using the SERVQUAL Method},
  journal = {Jounal of Marketing Management},
  year = {2010},
  volume = {5},
  number = {1},
  pages = {141-165},
  doi = {}
}