@article{
  author = {Haghighi, M., Saeednia, H. R., Kianosh Ghavim, Gh.},
  title = {The Role of Emotional Satisfaction in Customers’ Behavioral Intentions Regarding Service Quality in the Hotel Industry},
  journal = {Jounal of Marketing Management},
  year = {2011},
  volume = {6},
  number = {3},
  pages = {45-62},
  doi = {}
}