@article{
  author = {Abedi , Sadegh , Abaei, Hooman },
  title = {Predicting Customer Satisfaction of After-Sales Services Using Machine Learning in Customer Relationship Management (CRM)},
  journal = {Journal of Business Management},
  year = {2025},
  volume = {17},
  number = {67},
  pages = {179-198},
  doi = {}
}